ATC & EMD - Myamadeus.net

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Possible Itinerary Changes with Amadeus Ticket Changer . ..... E-tickets that have been issued in Amadeus using either the Amadeus Central. Ticketing Server ...

ATC & EMD User Guide For Travel Agencies

How Amadeus Ticket Changer Works ........................................................................................................... 3 Prerequisites and Preconditions ................................................................................................................... 4 Possible Itinerary Changes with Amadeus Ticket Changer ........................................................................... 5 Pricing Entries ............................................................................................................................................... 6 Amadeus Ticket Changer Informative Pricing (FXF).................................................................................. 6 Amadeus Ticket Changer Confirmed Pricing (FXQ)................................................................................... 7 4 simple steps… ............................................................................................................................................. 8 Reissue Scenarios .......................................................................................................................................... 9 Scenario 1: Totally Unused Ticket with Additional Collection .................................................................. 9 Scenario 2: Multi-passenger PNR Reprising ............................................................................................ 12 Revalidation ................................................................................................................................................ 16 Revalidation with Penalty EMD - Single-Passenger PNR......................................................................... 16 Introduction to EMD ................................................................................................................................... 18 EMD-S (Standalone EMD) ....................................................................................................................... 18 EMD-A (Associated EMD)........................................................................................................................ 18 How to Issue EMD for Reservation Change Penalty. .................................................................................. 19 Options ........................................................................................................................................................ 22 Reprint Options ....................................................................................................................................... 22 Emailing Options ..................................................................................................................................... 23 EMD Status Display options. ................................................................................................................... 23 Manual creation of a TSM-P pricing record Options .............................................................................. 23 Manual deletion of a TSM-P pricing record ............................................................................................ 24 Display of an existing TSM-P pricing record Options .............................................................................. 24 Issuance of the EMD Options. ................................................................................................................. 24 History display of EMD Options .............................................................................................................. 24 Manual update of a TSM-P pricing record .............................................................................................. 24

Introduction ATC Amadeus Ticket Changer allows you to automatically recalculate voluntary reissues and revalidations, and tickets based on the IATA industry standard. This How to Guide gives you an overview of reissues and revalidations with Amadeus Ticket Changer?

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For your convenience we have included the prerequisites and preconditions for Amadeus Ticket Changer, the possible itinerary changes with Amadeus Ticket Changer, Ticket Changer pricing conditions and document issuance, a list of possible Amadeus Ticket Changer pricing entries, and reissue and revalidation scenarios using Amadeus Ticket Changer in this How to Guide. For those markets and airlines that are issuing Electronic Miscellaneous Documents (EMDs) instead of MCOs, we have included a scenario that illustrates Amadeus Ticket Changer with EMD issuance. With Amadeus Ticket Changer you can automatically recalculate voluntary reissues and revalidations for electronic and paper tickets based on the IATA industry standard. Once you have made the necessary modifications on your passenger itinerary and introduced the pricing entries, the system will process the best pricing solution according to the reissue conditions: a revalidation or a reissue. All fares that have the VC. Voluntary Changes category attached in the fare rule qualify for reissues and revalidations with Ticket Changer. To verify if a fare rule contains the Voluntary Changes category, enter FQN xx *VC in the Amadeus distribution system (xx to be replaced by the FQD line number of the fare rule you want to display). The airlinestipulates in this category whether a ticket can be reissued or revalidated. Notes: Wholly unused tickets are available for unlimited reissues or revalidations (a revalidation can be performed after a reissue and vice versa). Partially used tickets can only be reissued once. Partially used tickets cannot be revalidated after a reissue. Several revalidations can take place as long as no reissue was made after departure With Ticket Changer you can reissue or revalidate: E-tickets that have been issued in Amadeus using either the Amadeus Central Ticketing Server or a third-party ticketing server E-tickets issued in other GDSs (Sabre, Worldspan, Galileo, etc.)

You can reissue or revalidate domestic and international itineraries, and fares in all currencies. For more information on Amadeus Ticket Changer, enter HE ATC in the Amadeus distribution system

How Amadeus Ticket Changer Works When a passenger decides to change his itinerary, you have below options with Ticket Changer after you has rebooked the itinerary:

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You can request an Amadeus Ticket Changer confirmed pricing (FXQ). You can request an Amadeus Ticket Changer informative pricing (FXF). The difference between the informative and the confirmed pricing entries is that with informative pricing the system does not store a reissue TST and no changes are made to the PNR, whereas with confirmed pricing it creates and stores the following, if needed: 

A reissue Transitional Stored Ticket (TST) (none in case of revalidation)



For a reissue with EMD issuance: An SVC segment and a TSM of the type P (TSM-P) containing the penalty fee for the reissue or the revalidation, if there is one.



For a reissue with EMD issuance: An SVC segment and a TSM-P containing the residual value or non-refundable amount, if there is one.



For a reissue with EMD issuance, the original exchange document in a PNR FO element and in the TSM-P for the residual value or nonrefundable amount (if there is one).



In the case of a reissue, an Amadeus Ticket Changer reissue panel (TQR) including the fare and tax balances, the ticket difference, the residual value (if there is one), the TST additional collection (if there is one), the penalty (if there is one), the total additional collection, and the grand total, which is the ticket difference plus the penalty fee.

Once this information is stored in the PNR you can issue all documents separately (the Penalty TSM, the Residual Value TSM, and the new ticket) or in one combined ticketing entry. If the ATR field in your office profile is set to 2, you must use the combined ticketing entry (TTP/TTM). For EMD issuance you must always use the combined ticketing entry. In the case of a revalidation, you must issue the revalidated ticket and the Penalty TSM, if there is one, separately. Note: If the reissue TST is deleted (TTE) the system also deletes the corresponding TSMs that have been generated by the Ticket Changer pricing entry. Only the FO element remains in the PNR and must be deleted manually.

Prerequisites and Preconditions The following prerequisites and preconditions must exist before you can use Amadeus Ticket Changer for reissues and revalidations: For travel agents: You must have read-and-write access to the original PNR as specified in the EOS Agreements for your office.

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The ticket number of the document to be reissued/exchanged/revalidated must be present in the PNR (FH/FA element). If not present, it must be entered manually in the PNR or in the Ticket Changer pricing entry. Ticket numbers can be entered manually for e-tickets that have been issued in Amadeus Central Ticketing. The PNR must contain the mandatory PNR elements including the new itinerary. For e-tickets: The e-ticket record of the original document must be accessible by Amadeus so that the data that is required by Ticket Changer for the reissue can be retrieved. If Amadeus is not allowed to retrieve the e-ticket record, the following error message is displayed by the system: ‘ACCESS TO DOCUMENT DENIED’. For Multi-passenger PNRs:  The purpose of the Multi-passenger feature is to re issue several tickets with a single  ATC transaction. 

ATC reprising of multi-passenger PNRs is applicable when:



All tickets to be reprised together have the same itinerary.



All tickets to be reprised together have been priced at the same date, time and place.



All tickets to be reprised together with the same Passenger Type code have been priced with the same fare basis and the same amount.

If those conditions are not met, you will get an error message and each ticket will have to be reprised one by one, using mono-passenger Amadeus Ticket Changer transactions. For tickets already reissued (Multi-reissue): Already reissued tickets are allowed an unlimited number of subsequent reissues under the following conditions: The ticket is not partially used (if so, it can only be reissued once). In the case of multiple reissues, previous TSTs and associated records (TQR, TSMs...), and previous FO elements will be automatically deleted and replaced with the new ones after the confirmed reprising of the PNR. The new FO lines are automatically associated to the appropriate segments and passengers in the case of multi-passenger PNRs.

Possible Itinerary Changes with Amadeus Ticket Changer You can make the following itinerary changes when using Ticket Changer: 

Travel date



Flight number



Booking class

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Routing changes (domestic and/or international)

Once you have made the necessary modifications on your passenger itinerary and introduced the pricing entries, the system will process the best pricing solution According to the reissue conditions: a revalidation or a reissue. A reissue process leads to the generation of new travel documents. A revalidation process modifies the original ticket. The system will choose the revalidation option when you make a flight or date change, if the airline authorizes revalidation to be done, and if the following criteria are followed: 

The same routing



The same fare basis, tariff, carrier and rule



The same break points



The same nature/amount of surcharges



The same booking codes

If at least one of these conditions is not respected, then a reissue will be proposed. For a reissue, all remaining open coupons from the last flown segment onward must be reissued together. The itinerary can contain unused segments of the old itinerary and new segments. In all cases, the complete itinerary to be reissued must be present in the PNR in order for the new itinerary to be correctly priced with Ticket Changer. Also, note the following: 

Conjunction tickets must be reissued together.



Ticket Changer is not allowed at e-ticket coupon level.

Pricing Entries Amadeus Ticket Changer Informative Pricing (FXF) Amadeus Ticket Changer informative pricing re price the PNR without creating a TST and a TSM-P (for EMD issuance) The following table illustrates the options that you can add to the Amadeus Ticket Changer informative pricing entry. For more Amadeus Ticket Changer informative

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pricing entries, and detailed explanations of all the formats below, enter: HE FXF in the Amadeus distribution System.

Entry

Explanation

E-ticket:

For all passengers for the same PNR, reprises up to nine tickets and six types of passengers including family fares and companion fares with Amadeus Ticket Changer informative pricing.

FXF

E-ticket: FXF / TKT 057-1234567890 / P1

Reprises a mono-passenger PNR with Amadeus Ticket Changer informative pricing for a selected ticket number. If the PNR contains no ticket number, you must enter the ticket number of the ticket you want to reissue together with passenger association.

Entry

Explanation

E-ticket:

Reprises one passenger in the PNR using the line number of the ticket associated to the passenger with Amadeus Ticket Changer informative pricing.

FXF / T7

E-ticket: FXF / P2

Reprises one passenger in the PNR using passenger association with Amadeus Ticket Changer informative pricing.

E-ticket:

Reprises a multi-passenger PNR for: Passenger 1 associated to a ticket number FXF / P1 / TKT128-6754833921 / P2(the passenger/ticket association already 3 / T11,13 exists in the PNR), passengers 2 and 3, and tickets referenced on lines 11 and 13 in the PNR (the passenger/ticket association already exists in the PNR).

Amadeus Ticket Changer Confirmed Pricing (FXQ) Amadeus Ticket Changer confirmed pricing reprise the PNR with TST and TSM creation (penalty and residual value TSM-Ms, if there are any) for EMD issuance, and with TST, SVC segment and TSM-P creation (penalty and residual value TSMPs, if there are any) for EMD issuance. You can also make the FXQ entry as a follow-up entry to FXF. You can add the same pricing options to the FXQ entry as for the FXF entry. For more Amadeus Ticket Changer confirmed pricing entries, enter: HE FXQ in the Amadeus distribution system.

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Entry

Explanation

E-ticket:

For all passengers for the same PNR, reprises up to nine tickets and six types of passengers including family fares and companion fares with Amadeus Ticket Changer confirmed pricing.

FXQ

E-ticket: FXQ / TKT 057-1234567890 / P1

Reprises a mono-passenger PNR with Amadeus Ticket Changer confirmed pricing for a selected ticket number. If the PNR contains no ticket number, you must enter the ticket number of the ticket you want to reissue together with passenger association.

Entry

Explanation

E-ticket:

Reprises one passenger in the PNR using the line number of the ticket associated to the passenger with Amadeus Ticket Changer confirmed pricing.

FXQ / T7

E-ticket: FXQ / P2 E-ticket: FXQ / P1-3 / T11-14

Reprises one passenger in the PNR using passenger association with Amadeus Ticket Changer confirmed pricing. Reprises a multi-passenger PNR for passengers 1,2 and 3, and tickets referenced on lines 11,12 and 13 in the PNR (the passenger/ticket association already exists in the PNR).

4 simple steps…

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Reissue Scenarios Scenario 1: Totally Unused Ticket with Additional Collection Retrieve the Ticketed PNR & Change the Dates with Higher Booking Class --- TST RLR --RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1652Z 5H5T8N JED1A0900/0001AA/1NOV11 1.ANSARI/MOIN MR 2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N 3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N 4 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING ROOM - A 5 TK OK01NOV/JED1A0900//ETSV 6 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE 15NOV:1900/S2 7 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2 8 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032 1005/S3 9 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3 10 FE PAX NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S3 11 FM PAX *P*5/S3

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12 FP CASH 13 FV PAX SV/S3

FXQ

- Apply ATC command

Note: System will collect the Additional Fare & change of reservation Penalty Amount& Total Amount in New Ticket. 01 ANSARI/MOIN MR SFM - INVALID PRICE SCHEME REFERENCE BG CXR: SV/SV -----------------------------------------------------------AL FLGT BK DATE TIME FARE BASIS NVB NVA BG JED LON SV 0119 K 22MAR KRTSVR 22MAR 30 JED SV 0114 M 21MAY MRTSVR 22MAR 30 ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE SAR 3790.00 NEW BASE FARE SAR 4000.00 FARE BALANCE SAR 210.00 PAYMENT CURRENCY OLD TAX SAR 612.00 NEW TAX SAR 612.00 TAX BALANCE SAR 0.00 TICKET DIFFERENCE SAR 210.00 PENALTY SAR 95.00 GRAND TOTAL SAR 305.00 TOTAL ADD COLL SAR 305.00

In the PNR System Create the Service segment for Change Fee Penalty & Pick up Automatically Old Ticket Information (FO) element.

--- TST TSM RLR --RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1711Z 5H5T8N JED1A0900/0001AA/1NOV11 1.ANSARI/MOIN MR 2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N 3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N 4 SVC SV HK1 PENF 5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING ROOM - A 6 TK OK01NOV/JED1A0900//ETSV 7 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE 15NOV:1900/S2 8 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2 9 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032 1005/S3 10 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3 11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S2-3 12 FM PAX *P*5/S3 13 FO PAX 065-2966688505JED01NOV11/00321005/065-29666885051E1 /S2-3

FPO / CASH+ / CASH TMI / FP-CASH

- Advice the OLD & New Form Of Payment for ticket - Advice the Form of payment Penalty for EMD

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TWD / L6

- Display the OLD Ticket Status

--- TST TSM RLR --RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1736Z 5H5T8N JED1A0900/0001AA/1NOV11 1.ANSARI/MOIN MR 2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N 3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N 4 SVC SV HK1 PENF 5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING ROOM - A 6 TK OK01NOV/JED1A0900//ETSV 7 OPW-12NOV:2000/1C7/SV REQUIRES TICKET ON OR BEFORE 15NOV:1900/S2 8 OPC-15NOV:2000/1C8/SV CANCELLATION DUE TO NO TICKET/S2 9 FA PAX 065-2966688505/ETSV/SAR4402.00/01NOV11/JED1A0900/0032 1005/S3 10 FB PAX 0100000009 TTP/RT OK ETICKET WELL ISSUED/S3 11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S2-3 12 FM PAX *P*5/S3 13 FO PAX 065-2966688505JED01NOV11/00321005/065-29666885051E1 /S2-3 14 FP O/CASH+/CASH 15 FV PAX SV/S3

TWD / L9 – To display the old ticket status from PNR TTP / T1 / TTM / RT – To Print the Ticket & EMD by TST Number  OK ETICKET/EMD WELL ISSUED *TRN* >RT --- TST TSM RLR --RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1750Z 5H5T8N JED1A0900/0001AA/1NOV11 1.ANSARI/MOIN MR 2 SV 119 K 22MAR 4 JEDLHR HK1 0220 0555 22MAR E SV/5H5T8N 3 SV 114 M 21MAY 1 LHRJED HK1 2140 0535 22MAY E SV/5H5T8N 4 SVC SV HK1 PENF 5 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING ROOM - A 6 TK OK01NOV/JED1A0900//ETSV 7 FA PAX 065-2966688506/ETSV/SAR210.00/01NOV11/JED1A0900/00321 005/S2-3 8 FA PAX 065-1812480004/DTSV/SAR95.00/01NOV11/JED1A0900/003210 05/S4 9 FB PAX 0100000010 TTP/T1/TTM/RT OK ETICKET/EMD WELL ISSUED /S2-3 10 FB PAX 0100000010 TTP/T1/TTM/RT OK ETICKET/EMD WELL ISSUED /S4 11 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S2-3 12 FM PAX *P*5/S3

Sales Repot - Re-Issue Ticket & EMD for Penalty Fee AGY NO - 00321005

QUERY REPORT 01NOV

CURRENCY SAR

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OFFICE - JED1A0900 SELECTION: AGENT - ALL 01 NOV 2011 ------------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC ------------------------------------------------------------------------------000020 065 2966688505 4402.00 612.00 0.00 189.50 CA ANSARI/M AA 5H5T8N TKTT 000021 065 2966688506 210.00 0.00 0.00 10.50 CA ANSARI/M AA 5H5T8N TKTT 000022 065 1812480004 95.00 0.00 0.00 0.00 CA ANSARI/M AA 5H5T8N EMDS

Scenario 2: Multi-passenger PNR Reprising 1. Retrieve the Ticketed PNR & Change the Dates with Higher Booking Class --- TST RLR --RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1923Z 5H5XPP JED1A0900/0001AA/1NOV11 1.AHMED/SALAH(CHD/22DEC02) 2.ALGHAMDI/MAHA MRS 3.ALGHATANI/FAHAD 4.ANSARI/MOIN MR 5.KHALID/KHAN(CHD/22SEP04) 6 SV 119 K 22MAR 4 JEDLHR HK5 0220 0555 22MAR E SV/5H5XPP 7 SV 116 M 06MAY 7 LHRJED HK5 2145 0540 07MAY E SV/5H5XPP 8 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING ROOM - A 9 TK OK01NOV/JED1A0900 10 SSR CHLD SV HK1 22DEC02/P1 11 SSR CHLD SV HK1 22SEP04/P5 12 OPW-12NOV:2300/1C7/SV REQUIRES TICKET ON OR BEFORE 15NOV:2200/S6 13 OPC-15NOV:2300/1C8/SV CANCELLATION DUE TO NO TICKET/S6 14 FA PAX 065-2966688507/ETSV/SAR4402.00/01NOV11/JED1A0900/0032 1005/S7/P2 15 FA PAX 065-2966688508/ETSV/SAR4402.00/01NOV11/JED1A0900/0032 1005/S7/P3 16 FA PAX 065-2966688509/ETSV/SAR4402.00/01NOV11/JED1A0900/0032 1005/S7/P4 17 FA PAX 065-2966688510/ETSV/SAR3455.00/01NOV11/JED1A0900/0032 1005/S7/P1 18 FA PAX 065-2966688511/ETSV/SAR3455.00/01NOV11/JED1A0900/0032 1005/S7/P5 19 FB PAX 0100000018 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P2-4 20 FB PAX 0100000019 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P1,5 21 FP CASH

2. Book the new flights: SS 4 K 1 Availability display. 3. Cancel the old flights, and delete the old TSTs (if required): TTE / ALL Deletes all TSTs. 4. Reprise the new itinerary with Amadeus Ticket Changer confirmed pricing: FXQ

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System Response FXQ PASSENGER

PTC PENALTY TOT ADDCOL 01 AHMED/SALAH CH 72.00 229.00 02 ALGHAMDI/MA* ADT 95.00 305.00 03 ALGHATA*/FA* ADT 95.00 305.00 04 ANSARI/MOIN* ADT 95.00 305.00 05 KHALID/KHAN CH 72.00 229.00

TOTAL

429.00

1373.00

RESIDUAL 0.00 0.00 0.00 0.00 0.00

GRD TOTAL 229.00 305.00 305.00 305.00 229.00

0.00

1373.00

Note: Enter MD or MU, to view each individual pricing response.

This is the new reissue TST list (TQT): T 1 2 3 4 5

P/S .1 .5 .2 .3 .4

NAME AHMED/SALAH KHALID/KHAN ALGHAMDI/MAHA MRS ALGHATANI/FAHAD ANSARI/MOIN MR

TOTAL SAR SAR SAR SAR SAR

157.00 157.00 210.00 210.00 210.00

FOP CASH CASH CASH CASH CASH

SEGMENTS 6-7 6-7 6-7 6-7 6-7

Note: Enter, for example, TQT / T5 for passenger 1 to view each individual TST.

And here is the Amadeus Ticket Changer reissue panel list (TQR): T 1 2 3 4 5

P/S .1 .5 .2 .3 .4

NAME AHMED/SALAH C+ KHALID/KHAN C+ ALGHAMDI/MAHA+ ALGHATANI/FAH+ ANSARI/MOIN MR

GRAND TOTAL SAR 229.00 SAR 229.00 SAR 305.00 SAR 305.00 SAR 305.00

SEGMENTS 6-7 6-7 6-7 6-7 6-7

You can view each individual panel by entering, for example, TQR / T5 for passenger 1: TST00005 TKT-065-2966688509E1 ORIGINAL TICKET NOT GUARANTEED *4* 04.ANSARI/MOIN MR ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE SAR 3790.00 NEW BASE FARE SAR 4000.00 FARE BALANCE SAR 210.00 PAYMENT CURRENCY OLD TAX SAR 612.00 NEW TAX SAR 612.00 TAX BALANCE SAR 0.00 TICKET DIFFERENCE

SAR

210.00

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RESIDUAL VALUE TST ADD COLL PENALTY TOTAL ADD COLL GRAND TOTAL

SAR

0.00 SAR SAR SAR SAR

210.00 95.00 305.00 305.00

Redisplay the PNR (RT): System Generate the service (SVC) for EMD all Passengers System associate the old tickets information in the PNR by “FO” element --- TST TSM RLR --RP/JED1A0900/JED1A0900 AA/SU 1NOV11/1925Z 5H5XPP JED1A0900/0001AA/1NOV11 1.AHMED/SALAH(CHD/22DEC02) 2.ALGHAMDI/MAHA MRS 3.ALGHATANI/FAHAD 4.ANSARI/MOIN MR 5.KHALID/KHAN(CHD/22SEP04) 6 SV 119 K 22MAR 4 JEDLHR HK5 0220 0555 22MAR E SV/5H5XPP 7 SV 116 M 06MAY 7 LHRJED HK5 2145 0540 07MAY E SV/5H5XPP 8 SVC SV HK1 PENF/P1 9 SVC SV HK1 PENF/P5 10 SVC SV HK1 PENF/P2 11 SVC SV HK1 PENF/P3 12 SVC SV HK1 PENF/P4 13 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING ROOM - A 14 TK OK01NOV/JED1A0900 15 SSR CHLD SV HK1 22DEC02/P1 16 SSR CHLD SV HK1 22SEP04/P5 17 OPW-12NOV:2300/1C7/SV REQUIRES TICKET ON OR BEFORE 15NOV:2200/S6 18 OPC-15NOV:2300/1C8/SV CANCELLATION DUE TO NO TICKET/S6 19 FA PAX 065-2966688507/ETSV/SAR4402.00/01NOV11/JED1A0900/0032 1005/S7/P2 20 FA PAX 065-2966688508/ETSV/SAR4402.00/01NOV11/JED1A0900/0032 1005/S7/P3 21 FA PAX 065-2966688509/ETSV/SAR4402.00/01NOV11/JED1A0900/0032 1005/S7/P4 22 FA PAX 065-2966688510/ETSV/SAR3455.00/01NOV11/JED1A0900/0032 1005/S7/P1 23 FA PAX 065-2966688511/ETSV/SAR3455.00/01NOV11/JED1A0900/0032 1005/S7/P5 24 FB PAX 0100000018 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P2-4 25 FB PAX 0100000019 TTP/T2,3/RT OK ETICKET WELL ISSUED/S7/P1,5 26 FE PAX SAR71.25 NONREF - NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S6-7/P1 27 FE PAX SAR71.25 NONREF - NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S6-7/P5 28 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S6-7/P2 29 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ 30 FE PAX SAR95.00 NONREF - NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S6-7/P4 31 FO PAX 065-2966688510JED01NOV11/00321005/065-29666885106E1 /S6-7/P1 32 FO PAX 065-2966688511JED01NOV11/00321005/065-29666885110E1 /S6-7/P5 33 FO PAX 065-2966688507JED01NOV11/00321005/065-29666885073E1 /S6-7/P2

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34 FO PAX 065-2966688508JED01NOV11/00321005/065-29666885084E1 /S6-7/P3 35 FO PAX 065-2966688509JED01NOV11/00321005/065-29666885095E1 /S6-7/P4 36 FP CASH

1- Enter the old & new form of payment FPO / CASH + / CASH 2- Enter the Ticketing Carrier FV SV 3- Enter the EMD form of payment along with TSM number TMI / M 1-5 / FP-CASH 4- Issue the new tickets and the TSM-Ms (EMDs): TWD / L19 and TTP /TTM / P1 Displays the e-ticket record by FA/FH element line number (mandatory for travel agents and airline offices not using the Amadeus e-ticket server ETS) and issues the ticket and the EMDs for passenger1 TWD / L 20 and TTP / TTM / PAX / P2 Displays the e-ticket record by FA/FH element line number (mandatory for travel agents and airline offices not using the Amadeus e-ticket server ETS) and issues the ticket and the EMDs for the adult passenger 2, and so on. TWD/L17 and TTP / TTM/ INF /P2 Displays the e-ticket record by FA/FH element line number (mandatory for travel agents and airline offices not using the Amadeus e-ticket server ETS) and issues the ticket and the EMDs for the infant associated to passenger 2

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Revalidation Revalidation with Penalty EMD - Single-Passenger PNR 1.

Retrieve the original PNR by record locator or by e-ticket number: System Response:

--- TST RLR --RP/JED1A0900/JED1A0900 AA/SU 12NOV11/1031Z 5IIUL4 JED1A0900/0001AA/12NOV11 1.ANSARI/MOIN MR 2 SV 119 M 15MAR 4 JEDLHR HK1 0220 0555 15MAR E SV/5IIUL4 3 SV 116 M 25APR 3 LHRJED HK1 2145 0540 26APR E SV/5IIUL4 4 AP JED 966 2 657 3744 - AMADEUS SAUDI ARABIA LTD TRAINING ROOM - A 5 TK OK12NOV/JED1A0900//ETSV 6 OPW-23NOV:1400/1C7/SV REQUIRES TICKET ON OR BEFORE 26NOV:1300/S2 7 OPC-26NOV:1400/1C8/SV CANCELLATION DUE TO NO TICKET/S2 8 FA PAX 065-2966688585/ETSV/SAR4402.00/12NOV11/JED1A0900/0032 1005/S3 9 FB PAX 1200000186 TTP/RT OK ETICKET WELL ISSUED/S3 10 FE PAX NON ENDORSABLE PLZ VISITSAUDIAIRLINES.COM/TERMS/S3 11 FM PAX *P*5/S3 12 FP CASH 13 FV PAX SV/S3

2. Book the new flight: 3. Cancel the old TST (if required): TTE/T1 Deletes the TST 4. Reprise the new itinerary with Amadeus Ticket Changer confirmed pricing: FXQ System Response FXQ 01 ANSARI/MOIN MR SFM - INVALID PRICE SCHEME REFERENCE BG CXR: SV/SV -----------------------------------------------------------AL FLGT BK DATE TIME FARE BASIS NVB NVA BG JED LON SV 0119 M 15MAR MRTSVR 15MAR 30 JED SV 0116 M 25APR MRTSVR 15MAR 30 **** REVALIDATION **** PENALTY * REVALIDATION : PLEASE COLLECT PENALTY

SAR

95.00

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Note: If no penalty applies (amount set to zero), redisplay the PNR (RT), and revalidate the ticket.

TTP/ETRV/L6/S2/E2-3 Revalidates an e-ticket in FA element line number 6 (L6) with the changed flight segment number 2 (S2) in the PNR, and the e-ticket coupon numbers of the original e-ticket Note: You must display the e-ticket record first (TWD). (E2-3) that need to be revalidated. Note: You must display the e-ticket record first (TWD).

For more information on e-ticket revalidation entries, enter: HE ETT GP ETR i n the Amadeus distribution system

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Introduction to EMD This User Guide describes the Electronic Miscellaneous Documents (EMD) solution for travel agencies from the EMD creation, including the pricing, to the issuance and follow-up transactions. Are also described the impacts on the reporting, the back-office systems and the ones on the other Amadeus solutions. 

EMD is a method to document the sale and track usage of charges collected outside of a ticket.



EMD is an industry standard solution which enables travel agents to issue documents for travel related services and to collect charges for ancillary services.

EMD in a few instances Miscellaneous services can be offered through EMD…  PENF - Change Fee Penalty  SUND - Sundry Charges  NSHW - No-Show Penalty Fee

A new standard electronic document which replaces all prior MCO solutions (VMCO, VMPD…)

EMD-S (Standalone EMD)

 Usage independent of E-ticket  Optionally refers to E-ticket (e.g. penalty fee)  Can be consumed at different stages EMD-A (Associated EMD)

 Intrinsically associated to E-ticket coupons  Used to collect charges used at the same time that E-ticket coupons  Routing matches E-Ticket routing  Can be automatically or manually associated to and disassociated from an E-Ticket

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How to Issue EMD for Reservation Change Penalty. The EMD is created via a booking of services with a SSR (Special Service Request) or a SVC (manual auxiliary segment) containing a service code corresponding to a couple of data elements: RFIC/RFISC (Reason for Issuance Code/Reason for Issuance Sub Code) defined by the Industry and carriers.

NM1 ANSARI/MOIN MR

Enter the passenger Name

IU SV HK1 PENF JED CAI

Create the SVC (manual auxiliary segment) containing A service code corresponding to a couple of data Elements

AP;TKOK;RFP;ER

Create PNR

TMC/VSV

if you are creating Separate EMD the validating carrier Option is mandatory for a manual TSM-P Service selection, from the active PNR service line Number. Service selection, from the active PNR service line Number with passenger association.

TMC/L3/VSV TMC/L3/P1

TMI/CV-50 TMI/FSAR50.00

Enter the Coupon Value Enter the Total Value of the EMD 19

TMI/IC-TKT0651111222333E1

TMI/FP-CASH

Enter the concern ticket number In connection With (ICW)

Enter the Form of Payment of EMD

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TMI/CR-FREE FLOW

TTM

Add the remarks (Optional)

Issue EMD

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EWD

TJQ/SOF

Display the EMD Status of the coupon from PNR

Display the sales report

Options Reprint Options Re-print options

Explanations 22

EMR/P1 EMR/P1, 3-4 EMR/L6 EMR/L6,7-8 EMR/EMD123-0123456789 EMR/RT Re-print options EMR1 EMR/C-F

Passenger selection EMD selection, from the FA or FHD line number EMD selection by EMD number (with or without active PNR) Retrieve PNR Explanations Logical printer selection Specific coupon: F: Credit Card Charge Form U: Audit coupon I: Agent coupon R: Passenger receipt Selected coupons are printed regardless of the coupons defined in the office profile BMP field.

Emailing Options e-mailing options EMR/[email protected] EMR/EPR-EMLA EMR/EPR-xxx/NOPRT

Explanations e-mail option with specified e-mail address e-mail option with APE PNR elements No print of other supporting documents

EMD Status Display options. Display entries EWD/EMD123-1234567890 EWD EWD/L6 EWD/O* EWDRT

Explanations Display by EMD document number Display from a retrieved PNR (FA/FHD PNR line number option mandatory if several FA/FHD in the PNR) Display the original record(s) after an exchange transaction from the new EMD stored in the agent’s terminal Redisplay the EMD stored in the agent’s terminal (kept 60 min in agents’ terminal)

Manual creation of a TSM-P pricing record Options Service selection TMC/VBA/L5 TMC/VBA/L5,7-8 TMC/VBA/P1 TMC/VBA/P1,3-4 TMC/VBA/INF

Explanation Service selection, from the PNR service line number Passenger selection Infant selection 23

Manual deletion of a TSM-P pricing record Deletion options TMX/M1 TMX/M1,3-4 TMX/INF TMX/P1 TMX/P1,3-4 TMX/ALL

Explanations TSM selection Infant selection Passenger selection All TSM-P selection

Display of an existing TSM-P pricing record Options TSM selection options TQM/P1 TQM/INF TQM/M1

Explanations Passenger selection Infant selection TSM number selection

Issuance of the EMD Options. Issuance Options TTM/M1 TTM/M1,3-4 TTM/INF TTM/P1 TTM/P1,3-4 TTM/L3 TTM/L3,4-5 TTM/RT

Explanations TSM selection Infant passenger TSM selection Passenger selection Service selection, from the PNR line number Retrieve PNR option

History display of EMD Options History display entries EWH EWH/EMD123-1234567890

Explanations History display from the EMD display By EMD document number

Manual update of a TSM-P pricing record Manually Add/Change data of a TSM-P pricing record The entry to add/change/delete data of a TSM pricing record is the already existing TMI Entry. If several TSM exist, TSM identification options must be used to determine the TSM to be updated: TSM identification TMI/P1 TMI/INF

Explanations Passenger selection Infant selection 24

TMI/M1 TMI/M1,3-4 TMI/L5 TMI/L5,6-7 TMI/ALL

TSM number selection Service selection, from the PNR service line number – for coupon level update Select all TSM type P

Any modifiable field of the TSM-P is identified by a unique identifier code and can be updated with following options available at document level and coupon level (if the service selection option is not used, all coupons are updated Document level update options TMI/FEUR110.15

TMI/EEUR110.15 TMI/NEUR456.23 TMI/OEUR15.36YQAD TMI/XEUR15.36YQAD TMI/WEUR1523.22 TMI/YI

TMI/RV-EUR100.10 TMI/K10.32445 TMI/NF-EUR15.36 TMI/Hfree flow TMI/FC-free flow TMI/FT-tour code layout TMI/FP-form of payment layout TMI/FE-endorsement layout TMI/FO-exchange info layout TMI/FM-commission layout

Explanations Base fare indicators: F: First Issue R: Reissue I-: First Issue IT Y-: Reissue IT U-: First Issue BT W-: Reissue BT Equivalent fare Exchange Value fare Old tax indicator New tax indicator Total amount International indicator: I: International D: Domestic E: Europe Refundable value Banker’s rate Net fare amount Document remark Fare calculation Tour code Form of payment Endorsement Exchange information Commission

Fare data options: Fare data options – base fare, equivalent fare, exchange value fare, old/new tax and total amount – should be updated in a single TMI entry: The base fare option is mandatory and should be the first TMI fare option. if an option is not used, the corresponding data will be deleted. The exchange value fare and the total amount are automatically calculated by the system when the base fare indicator is “F”, “U” or “I”. The total amount option is mandatory when the base fare indicator is “R, “Y” or “W”. For a First issue, if there is no fare calculation, the fare amount must equal the sum of the coupon values. 25

Fare Calculation: A TSM-P must contain either a Fare Calculation or all coupons value. Form of payment: If no specific Form of Payment is defined per TSM-P, the system assumes it is the generic Form of Payment stored in the PNR Coupon level update options

Explanations

TMI/FW-BA TMI/CV-115.25 TMI/Dfree flow TMI/Afree flow TMI/CR-free flow TMI/NB-28NOV10 TMI/NA-28DEC10 TMI/PC-2 TMI/KG-12.3 TMI/ER-EUR20.5 TMI/IC-TKT1231234567890E1 TMI/IC-TKT1231234567890E3-4

Fee owner Coupon value Present to Present at Coupon remark Not Valid Before (for EMD-S only) Not Valid After (for EMD-S only) Excess baggage – Piece Excess baggage – Kilos Rate per Unit In connection With

In Connection With (ICW): In case of EMD-A: Only 1 ticket coupon can be referenced, which is not already associated to another TSM-P. For SVC element, the e-ticket coupon number is mandatory. For SSR element, it is not possible to enter an ICW. In case of EMD-S: Airline may impose for some services to enter the associated e-ticket number (Coupons number optional). This process is only enforced at ticketing time. Up to four e-ticket numbers can be entered.

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