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Mar 18, 2013 ... Limited applicakons. ▫ Limited hardware opkons. ▫ We are in early days . . . some work is a bit experimental photo: Flickr/Horia Varlan ...

3/18/13  

Deploying  Tablets:   A  Use  Case  Tour   D  

Ken  Rehbehn   Principal  Analyst,  Mobile  Infrastructure   March  13,  2013  

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Tablets  Win   §  When  consuming   content   §  For  collecHng  data   §  For  access  to  cloud   soluHons   §  For  Geographical   InformaHon  Systems   Page  2  

iPad Electronic Flight Bag $1.5M Annual Savings photo: Flickr/Simon_sees ©  Copyright  2013   011  

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Tablets  Lose   §  When  creaHng   complex  content  

§  When  you  need   hands  free   photo: Flickr/Horia Varlan photo: Flickr/rootseven Page  3  

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US  Enterprise  Mobility  IT  Decision-­‐Maker  survey       employee  candidates  for  using  mobile  applica8ons  on  tablets?   Top   Which%groups%of%workers%are%your%top%priority%when%deploying%applications%on%a%smartphone%and%tablet?%(n=400) Executives

64%

Sales5force

52%

Technicians/engineers

36%

Marketing5personnel

36%

Non/executive5managers

29%

Finance5personnel

27%

Administrative5personnel

24%

Operations5personnel

21%

Consultants

18%

Faculty

16%

Repair/maintenance5personnel

14%

Factory/production5staff

Challenge:  Decision  makers  not   looking  at  field  workers  as  mobile   applicaHon  prospects  

13%

Delivery5personnel/couriers/drivers

Public  Safety   11%  

12%

Public5safety5personnel

11%

Physicians/clinicians

11%

Construction/tradespeople

10%

Non/field5support5personnel

7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Percent%of%respondents

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The  Use  Case  Tour  

Fire Service

Law Enforcement

photo: Flickr/torbakhopper photo: Flickr/KOMUnews

Emergency Medical Service

Electric Utilities

photo: Flickr/Editor B Page  5  

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photo: Flickr/Andreanna Moya Photography

These  Use  Cases  Are  Not  Comprehensive   §  Limited  applicaHons   §  Limited  hardware  opHons   §  We  are  in  early  days  .  .  .   some  work  is  a  bit   experimental  

photo: Flickr/Horia Varlan Page  6  

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Law  Enforcement   Use  Case   §  Street  Cred  SoYware   Fugitive task force •  Dashboard for the hunt •  Manage target priority

hZp://streetcredsoYware.com Page  7  

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Tablets  and  the  Officer   Opportuni?es   §  InvesHgaHve  case  management   §  Crime  scene  invesHgaHon  and   documentaHon   §  GIS  /  ShotSpoZer   §  Major  crash  invesHgaHon   §  SWOT  incident  management  

photo: Flickr/nereocystis Page  8  

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Tablets  and  the  Officer   Challenges   §  JusHficaHon  for  return   on  mobility  investment   §  Form  factor   §  Culture   §  Security   §  Criminal  JusHce   InformaHon  System  (CJIS)   requirements   Tablets must not compromise officer safety photo: Flickr/Kashklick Page  9  

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Fire  Service   Use  Case   §  StreetWise  CADlink   Incident Response Tool •  Receive CAD data •  Combine with GIS •  Pull in preplan data www.streetwisecadlink.com

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Fire  Service  Use  Case  (ConHnued)  

Drives efficient and rich communication Page  11  

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Tablets  and  the  Fire  Fighter   Opportuni?es   §  Response  informaHon   §  Pre-­‐plan  development   §  Technical  manuals   §  Apparatus  maintenance   §  Inventory   §  Standard  operaHng   procedures  

§  Incident  management   photo: Flickr/BLM Nevada Page  12  

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Tablets  and  the  Fire  Fighter   Challenges   §  Durability   §  ParHal  soluHons   §  Missing  Hes  into  Incident  Command  System  (ICS)   §  Missing  Hes  into  personnel  accountability  report  (PAR)  

§  Funding   §  JusHficaHon  for  Return  on  Mobility   §  Budgets  

§  Device  Management   photo: Flickr/Loco Steve Page  13  

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Emergency  Medical   Service  Use  Case   §  WebMedicPro   Electronic Patient Care Report •  Turnkey Document patient care system •  Receives dispatch data •  Interfaces to billing systems hZp://www.webmedicpro.com Page  14  

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Tablets  and  the  EMT   Opportuni?es   §  May  be  only  realisHc   way  to  meet  health  bill   requirements  on  EDI   §  Puts  medical  protocols   and  references  at  finger   Hps  of  field  providers   §  EliminaHon  of  paper   report  helps  accuracy   and  completeness   Page  15  

photo: Flickr/lex E. Proimos ©  Copyright  2013   011  

Tablets  and  the  EMT   Challenges   §  Affordable  ruggedizaHon   §  Security   §  Small  organizaHons  have   liZle  IT  support  resources   §  ApplicaHons  must  meet   HIPAA  privacy  standard   §  Future  NaHonal  EMS   InformaHon  System   (NEMSIS)  support   photo: Flickr/Jason Edward Scott Bain

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Electric  U?lity     Use  Case   §  Clearion  SoYware   Mobile GIS for electric utilities •  Asset mapping •  Vegetation management

hZp://www.clearion.com/ photo: Ken Rehbehn Page  17  

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Tablets  and  the  Line  Worker   Opportuni?es   §  Rapid  and  accurate   damage  assessment   aYer  storms   §  Outage  management   §  Up-­‐to-­‐date   distribuHon  map  

photo: Flickr/Sister72 Page  18  

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Tablets  and  the  Line  Worker   Challenges   §  Culture   §  Union  work  rule  impacts   §  Convenience  issues  

§  Form  factor   §  Durability   §  Temperature  range   §  Screen  visibility  

§  CommunicaHons   §  Must  support  disconnected  mode  

photo: Ken Rehbehn

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A  Word  About  the  Devices   Manufacturer  for  next  tablet?   Which  device  manufacturer  are  you  considering  for  your  next  tablet  purchase?  (n=258) Apple

52%

Samsung

19%

Microsoft

6%

Dell

4%

Amazon

2%

Google

2%

Asus

1%

BlackBerry/RIM

1%

Hewlett-­‐Packard  (HP)

1%

Acer

0%

Lenovo

0%

Nokia

0%

Panasonic

0%

Sony

0%

Sony  Ericsson

0%

It  doesn't  s ay

0%

Unsure/Don't  know

7%

0%

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Yankee  Group  US  Enterprise   Mobility  IT  Decision-­‐Maker  survey   shows  how  economy  of  scale   favors  a  small  number  of  players      

2%

Motorola

10%

20%

30%

40%

50%

60%

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These  are  early  days  .  .  .    

§  Devices  are  evolving   §  Enterprise  soYware   is  progressing   §  Corporate  best   pracHces  are   forming   Return on mobility remains a challenge photo: Flickr/ABQ MUSEUM PHOTOARCHIVES Page  21  

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Thank you Ken  Rehbehn   Principal  Analyst   [email protected]  

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