BBC Learning English Quiznet Writing formal letters

BBC Learning English Quiznet Writing formal letters

1. a) b) c) d)

In a formal letter, where should the date go? At the top right-hand corner of the page, under your address. At the top right-hand corner of the page, above your address. At the bottom left of the page. At the bottom right of the page.

2. a) b) c) d)

Which beginning does NOT go with a letter that ends with 'Yours faithfully'? Dear Sir Dear Ms Adler Dear Madam To Whom It May Concern

3. a) b) c) d)

How should you end a letter that begins with 'Dear Miss Fahad'? Your sincerely Yours sincerley Your sincerly Yours sincerely

4. "__________ the documents you requested". Which phrase should you use in a formal letter? a) Please find in b) Please look inside for c) Please find attached d) Please find enclosed 5. "__________, Anna". Anna is emailing the CEO of a company. She has never met her face-to-face so she is writing formally. Which is the best way for Anna to end the email? a) Love from b) Regards c) See you d) Kisses 6. "I am writing to __________". Which phrase could begin the first line of a formal letter of complaint? a) express my dissatisfaction with… b) request your assistance with… c) inform you about… d) demand…

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ANSWERS:

1. In a formal letter, where should the date go? a) At the top right-hand corner of the page, under your address. This is the correct answer. b) at the top right-hand corner of the page, above your address – We don't put the date above the address. c) at the bottom left of the page – We don't put the date at the bottom of the page. d) at the bottom right of the page – We don't put the date at the bottom of the page.

2. Which beginning does NOT go with a letter that ends with 'Yours faithfully'? a) Dear Sir – You can use 'Sir' with 'Yours faithfully'. b) Dear Ms Adler – This is the correct answer. If you know the person's name then you don't use 'Yours faithfully'. c) Dear Madam – You can use 'Dear Madam' with 'Yours faithfully'. d) To Whom It May Concern –You can use 'To Whom It May Concern' with 'Yours faithfully'.

3. How should you end a letter that begins with 'Dear Miss Fahad'? a) Your sincerely – One of the words has a letter missing. Try again! b) Yours sincereley – One of the words is spelt wrongly. c) Your sincerly – Both words have a letter missing. Try again! d) Yours sincerely – This is the correct answer.

4. "__________ the documents you requested." Which phrase should you use in a formal letter? a) Please find in – We don't say this to mention documents that we are sending with a letter. b) Please look inside for – We normally use a different phrase in a letter to highlight that we are sending documents in the same envelope as the letter. c) Please find attached –You 'attach' documents to an email.

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d) Please find enclosed – This is the correct answer. You 'enclose' documents in a letter you send by post.

5. "__________, Anna". Anna is emailing the CEO of a company. She has never met her face-to-face so she is writing formally. Which is the best way for Anna to end the email? a) Love from – 'Love from' is suitable for an informal letter to a friend. It's not appropriate when writing a formal business letter to a CEO. b) Regards – This the correct answer. c) See you – We only use 'See you' in speech or in emails to friends we know well. d) Kisses – 'Kisses' is very informal. We wouldn't use this in a business context, wrting a formal letter to an important person we haven't met before.

6. "I am writing to__________". Which of the following could begin the first line of a formal letter of complaint? a) express my dissatisfaction with… – This is the correct answer. b) request your assistance with… – 'Request your assistance' would suit a letter asking for help, not for a letter of complaint. c) inform you about… – 'Inform' is used for letters which give information, not for a letter of complaint. d) demand… – 'Demand' is too strong for starting a letter of complaint and might cause offence.

You can try this quiz online at: http://www.bbc.co.uk/apps/ifl/worldservice/quiznet/quizengine?quiz=1046_formal_letters

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