Manual entry, PIN debit and prior authorization can be submitted ....
mytouch_4g_slide. 2.3.4+. HTC. One S. One S. 4.0.3+. T-Mobile. HTC. One X.
One X. 4.0.3+.
Frequently Asked Questions 1. How do I start using Chase Mobile Checkout? Chase Mobile Checkout is a credit card acceptance app for iPhone® and Android™ smartphones. Business owners need to do three things to use the service:
Sign up for a credit card processing account with Chase Paymentech by working with your sales representative. Download the application from either the App StoreSM or Google Play. After you receive the card reader from Chase Paymentech, you should attach it to your smartphone.
2. Why should I use Chase Mobile Checkout? Chase Mobile Checkout allows businesses to accept credit and debit card payments on a smartphone. You can now accept payments through your storefront, online or on the go, all offered and supported by a brand you and your customers can trust. 3. What is included with Chase Mobile Checkout? Chase Mobile Checkout offers basic payment transaction processing with select reports through your smartphone. In addition, you can access Resource Online PRO to view account detail using your computer. The service works in conjunction with other Chase Paymentech solutions so that all your transactions, statements and reports are in one place in the Resource Online PRO application. Chase Mobile Checkout also includes Chase Paymentech’s iTerminal ® software for point-of-sale transaction processing on your business desktop or laptop. 4. What kind of payments can I accept with Chase Mobile Checkout? Businesses are able to accept credit, signature debit and Chase Paymentech Gift Card with Chase Mobile Checkout. Manual entry, PIN debit and prior authorization can be submitted using iTerminal. 5. Will I be able to process transactions outside of the United States? Chase Mobile Checkout is available for U.S. businesses only. Additionally, the smartphone must be within the United States when accepting payment from the customer and submitting the transaction to Chase Paymentech for processing. 6. What payment methods does Chase Mobile Checkout support? Merchants with the appropriate agreements in place can use Chase Mobile Checkout to accept American Express ®, MasterCard ®, Visa®, Discover ®, JCB® and Chase Paymentech Gift Cards.
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©2013, Chase Paymentech Solutions, LLC. All rights reserved.
Page 1 of 7
7. What mobile devices does Chase Mobile Checkout support? Chase Mobile Checkout works on an Apple ® iPhone® (3GS, 4 or 4S) or iPod touch ® running on iOSTM version 6.0 or higher. It also supports various Android TM phones, including HTC, LG, Motorola and Samsung models. Click here to review the full list of supported Android devices and models. 8. Is Chase Mobile Checkout secure? Yes, the card reader encrypts the cardholder data upon swipe and the data remains encrypted during transmission to Chase Paymentech. 9. What if I want to use more than one card reader on my account? During the setup process, you can specify the number of card readers and accounts you’ll need. If your needs change, you can call 1.866.428.4967 to request more card readers. 10. What do I do if my smartphone or card reader gets lost or stolen? You should always use a password to protect your smartphone, especially if you’re using it to accept payments or view your processing data. If your smartphone is lost or stolen, contact your mobile carrier to discuss disabling your phone or cellular account. If your card reader is lost or stolen, contact Chase Paymentech at 1.866.428.4967 to deactivate your credentials, set up new account information and request additional card readers. 11. Do I have to have a network connection to process transactions? Yes. You will need to have access to a cellular or Wi-Fi® network to process transactions. Additionally, location services must be enabled on your smartphone to process transactions and to use the Chase branch/ATM location feature. 12. Am I able to open other apps or make calls on my smartphone while I have the Chase Mobile Checkout app open? For security purposes, you cannot use some of the other features on your phone (such as making phone calls or opening other apps) while using the Chase Mobile Checkout app. In order to keep your account data safe, Chase Mobile Checkout will close and you will have to log in again if you access these other features while trying to process a transaction. 13. Can I use my Chase Mobile Checkout card reader with iTerminal? * No. The Chase Mobile Checkout card reader is only for use with your smartphone. You cannot use it with a computer-based credit card processing application.
03/2013
©2013, Chase Paymentech Solutions, LLC. All rights reserved.
Page 2 of 7
14. Can I log in to my Chase Mobile Checkout account from multiple phones? When I am set up, my sales representative requires a phone number. Does the phone number I give during setup make it so I have to use only that phone? A phone number is needed to get the device configured for a user during setup. Users can log in to Chase Mobile Checkout with multiple devices that have been setup for their Chase Paymentech merchant services account. For tracking purposes, each user should have their own user name, but devices and card readers can be shared by your employees. Keep in mind:
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As a business owner, you should have one reader for every user. Readers can be used interchangeably between your staff. Users can use multiple phones with a single reader. Each user must have a unique email address. You need an active email account and mobile number for each user.
©2013, Chase Paymentech Solutions, LLC. All rights reserved.
Page 3 of 7
Supported Android Devices Manufacturer
Device Name
Model
Minimum OS Version
Carrier
Casio
G'z One
C771
2.3.3+
Verizon
Dell
Streak Pro
101DL
2.3.5+
Soft Bank
HTC
Amaze 4G
HTC_Amaze_4G
2.3.4+
HTC
Aria
HTC Aria
2.2.2+
HTC
Desire HD
A9191
2.3.4+
HTC
Droid Incedible
ADR6300
2.2.0+
HTC
Droid Incredible 2
ADR6350
2.3.4+
HTC
EVO 3D
ISW12HT
2.3.4+
HTC
EVO 4G
PC36100
2.3.3+
HTC
Evo 4G 3D
PG86100
2.3.4+
HTC
Evo 4G 3D
PG86100
2.3.4+
HTC
EVO 4G LTE
EVO
4.0.3+
Sprint
HTC
EVO Design 4G
EVO Design 4G
4.0.3+
Boost Mobile
HTC
EVO Shift 4G
PG06100
2.3.3+
Sprint
HTC
G2
G2
2.2.0+
T-Mobile
HTC
Inspire
Desire HD
2.3.3+
HTC
Merge
ADR6325
2.2.0+
HTC
MyTouch 4G
HTC Glacier
2.3.4+
HTC
MYTouch Slide 4g
mytouch_4g_slide
2.3.4+
HTC
One S
One S
4.0.3+
T-Mobile
HTC
One X
One X
4.0.3+
AT&T
HTC
One X+
One X+
4.1.1+
Unlocked
HTC
ReZound
ADR6425LVW
2.3.4+
HTC
Rhyme
ADR6330VW
2.3.4+
HTC
Sensation 4G
Sensation 4G
2.3.4+
HTC
Status
Status
2.3.3+
HTC
Vivid
PH39100
2.3.4+
HTC
Wildfire S
Wildfire S
2.3.3+
HUAWEI
Ascend II
USCCADR3305
2.3.6+
HUAWEI
Ascend II
M865C
2.3.6+
HUAWEI
Comet
Comet
2.2.0+
U.S. Cellular Tracfone Wirless T-Mobile
HUAWEI
Fusion
u8652
2.3.5+
AT&T
LG
Ally
Ally
2.2.2+
Verizon
LG
Enlighten
LG-VS700
2.2.1+
LG
G2x
LG-P999
2.3.3+
LG
Ignite Marquee
LG-LG855
2.3.4+
LG
Marquee
LG-LS855
2.3.4+
Sprint
LG
MyTouch Q
LG-C800
2.3.4+
T-Mobile
LG
Nexus 4
Nexus 4
4.2.0+
Unlocked
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©2013, Chase Paymentech Solutions, LLC. All rights reserved.
Sprint
T-Mobile
Verizon
Page 4 of 7
Manufacturer
Device Name
Model
Minimum OS Version
LG
Optimus
GT540
2.3.3+
LG
Optimus C
LG-LW690
2.2.1+
LG
Optimus Chat
L-04C
2.2.2+
LG
Optimus Elite
LG-VM696
2.3.7+
Virgin
LG
Optimus M
MS690
2.2.1+
Metro PCS
LG
Optimus Net
LG-P690
2.3.4+
LG
Optimus Q
LGL55C
2.3.4+
LG
Optimus S
LS670
2.2.2+
LG
Optimus T
LG-P509
2.2.2+
T-Mobile
LG
Optimus X
IS11LG
2.3.7+
au
LG
Phoenix
LG-P505
2.2.2+
AT&T
LG
Revolution
VS910 4G
2.2.2+
Verizon
LG
Vortex
Vortex
2.2.1+
Verizon
Motorola
201M
201M
4.0.4+
Motorola
Atrix 2
MB865
2.3.5+
Motorola
Defy
MB525
2.2.1+
Motorola
Droid
A853
2.2.3+
Motorola
Droid 2
DROID2
2.2.0+
Motorola
Droid 2
Droid2
2.3.3+
Motorola
Droid 3
DROID3
2.3.4+
Motorola
Droid 4
DROID4
2.3.6+
Motorola
Droid Bionic
DROID BIONIC
2.3.4+
Motorola
Droid Pro
Droid Pro
2.2.1+
Motorola
Droid RAZR
XT910
2.3.5+
Motorola
Droid RAZR HD
DROID RAZR HD
4.0.4+
Verizon
Motorola
Droid RAZR M
XT907
4.0.4+
Verizon
Motorola
Droid RAZR MAXX HD
DROID RAZR HD
4.0.4+
Verizon
Motorola
Flipside
MB508
2.2.2+
Motorola
Razr Maxx
DROID RAZR
2.3.5+
Motorola
Scorpion
201M
4.0.4+
Panasonic
My Fit
P-01D
2.3.4+
NTT docomo
Pantech
Breakout
ADR8995
2.3.3+
Verizon
Pantech
Crossover
Pantech P8000
2.2.1+
AT&T
Samsung
Acclaim
SCH-R880
2.2.1+
U.S. Cellular
Samsung
Admire
SCH-R720
2.3.4+
Samsung
Captivate
SGH-i897
2.3.5+
Samsung
Captivate Glide
SGH-I927
2.3.5+
AT&T
Samsung
Charge
SCH-I510
2.3.6+
Verizon
Samsung
Conquer 4G
SPH-D600
2.3.4+
Samsung
Continuum
SCH-i400
2.3.4+
Samsung
Dart
SGH-T499
2.2.2+
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©2013, Chase Paymentech Solutions, LLC. All rights reserved.
Carrier
Cricket
NET 10
Verizon
T-Mobile
Page 5 of 7
Manufacturer
Device Name
Model
Minimum OS Version
Carrier
Samsung
Epic 4G
SPH-D700
2.3.5+
Sprint
Samsung
Exhibit
SGH-T759
2.3.3+
T-Mobile
Samsung
Exhibit II 4G
SGH-T679
2.3.5+
Samsung
Galaxy Indulge
SCH-R910
2.2.1+
Metro PCS
Samsung
Galaxy Nexus
SC-04D
4.0.2+
NTT docomo
Samsung
Galaxy Nexus
SCH-i515
4.0.2+
Samsung
Galaxy Note 4G
GT-N7000
2.3.5+
Samsung
Galaxy Note 4G
SGH-i717
2.3.6+
Samsung
Galaxy Note II
SPH-L900
4.1.1+
Samsung
Galaxy Precedent
SCH-828C
2.2.2+
Samsung
Galaxy Prevail
SPH-M820-BST
2.3.0+
Samsung
Galaxy S
SCH-I500
2.3.5+
U.S. Cellular
Samsung
Galaxy S
SCH-I500
2.3.5+
Unlocked
Samsung
Galaxy S
SC-02B
2.3.3+
Samsung
Galaxy S 2
SC-02C
2.3.3+
Samsung
Galaxy S 2 EPIC 4G Touch
SPH-D710
2.3.6+
Samsung
Galaxy S 2 EPIC 4G Touch
SPH-D710
2.3.6+
Samsung
Galaxy S 4G
SGH-T959V
2.3.6+
Samsung
Galaxy S BLAZE 4G
SGH-T769
2.3.6+
T-Mobile
Samsung
Galaxy S Fascinate
SCH-i500
2.3.5+
U.S. Cellular
Samsung
Galaxy S Fascinate
SCH-i500
2.2.2+
Verizon
Samsung
Galaxy S2
SGH-T989
2.3.6+
Samsung
Galaxy S2
SGH-I777
2.3.4+
Samsung
Galaxy S2 WiMAX
ISW11SC
2.3.6+
au
Samsung
Galaxy SIII
SCH-I535
4.0.4+
Verizon
Samsung
Galaxy SIII
SGH-T999
4.0.4+
T-Mobile
Samsung
Galaxy SIII
SGH-I747
4.0.4+
AT&T
Samsung
Galaxy SIII
GT-I9300
4.0.4+
Unlocked
Samsung
Galaxy SIII
SPH-L710
4.0.4+
Sprint
Samsung
Galaxy SIII (Blue)
SGH-I747
4.0.4+
AT&T
Samsung
Galaxy Y young
GT-S5360
2.3.6+
Samsung
Gravity Smart
SGH-T589
2.2.2+
T-Mobile
Samsung
Illusion
SCH-i110
2.3.5+
Verizon
Samsung
Infuse 4G
SGH-i997
2.2.1+
Samsung
Intercept
SPH-M910
2.2.2+
Samsung
Nexus S
Ii9020
2.3.4+
Samsung
Nexus S
Nexus S
4.0.4+
Samsung
Nexus S 4G
Nexus S 4G
2.3.7+
Samsung
Replenish
SPH-M580
2.2.2+
Samsung
Sidekick 4G
SGH-T839
2.2.1+
Samsung
Stratosphere
SCH-i405
2.3.5+
03/2013
©2013, Chase Paymentech Solutions, LLC. All rights reserved.
Sprint Tracfone Wirless
Sprint
T-Mobile
T-Mobile
Page 6 of 7
Manufacturer
Device Name
Model
Minimum OS Version
Carrier
Samsung
Transform Ultra
SPH-M930BST
2.3.4+
Boost Mobile
Samsung
Vibrant
SGH-T959
2.2.0+
SANYO
ZIO
Zio
2.2.0+
Sprint
Sharp
Aquos
SBM104SH
4.0.3+
Soft Bank
Sharp
Aquos
SBM106SH
4.0.4+
Soft Bank
Sharp
Aquos
SBM006SH
2.3.3+
Soft Bank
Sharp
Aquos
SBM103SH
2.3.4+
Soft Bank
Sharp
Aquos
SBM107SH
4.0.4+
Soft Bank
Sharp
Aquos Premium
SBM009SH
2.3.4+
Soft Bank
Sharp
Galapagos
SBM005SH
2.3.4+
Soft Bank
Sharp
Galapagos
SBM003SH
2.3.5+
Soft Bank
Sharp
Lynx 3D
SH-03C
2.2.2+
NTT docomo
Sony Ericsson
XPERIA
IS12S
2.3.7+
au
Sony Ericsson
XPERIA
SO-01C
2.3.3+
NTT docomo
Sony Ericsson
XPERIA
SO-01D
2.3.4+
NTT docomo
Sony Ericsson
XPERIA PLAY
R800x
2.3.2+
Verizon
Toshiba
Regza
IS11T
2.3.4+
au
Toshiba/Fujitsu
Regza T-01C
T-01C
2.1.0+
NTT docomo
ZTE
Avail
ZTE-Z990
2.3.4+
AT&T
ZTE
Libero
003Z
2.2.2+
Soft Bank
ZTE
Score
X500
2.3.4+
Cricket
*
iTerminal is a registered trademark of JPMorgan Chase & Co. American Express is a registered trademark of American Express Company. Visa is a registered trademark of Visa, Inc. MasterCard is a registered trademark of MasterCard International, Inc. Discover is a registered trademark of Discover Financial Services. JCB is a registered trademark of JCB International Credit Card Co., Ltd. Apple, iPhone and iPhone touch are registered trademarks of Apple, Inc. iOS is a trademark or registered trademark of Cisco. Android is a trademark of Google, Inc.
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©2013, Chase Paymentech Solutions, LLC. All rights reserved.
Page 7 of 7
