Chase Mobile Checkout Frequently Asked Questions

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Frequently Asked Questions 1. How do I start using Chase Mobile Checkout? Chase Mobile Checkout is a credit card acceptance app for iPhone® and Android™ smartphones. Business owners need to do three things to use the service:   

Sign up for a credit card processing account with Chase Paymentech by working with your sales representative. Download the application from either the App StoreSM or Google Play. After you receive the card reader from Chase Paymentech, you should attach it to your smartphone.

2. Why should I use Chase Mobile Checkout? Chase Mobile Checkout allows businesses to accept credit and debit card payments on a smartphone. You can now accept payments through your storefront, online or on the go, all offered and supported by a brand you and your customers can trust. 3. What is included with Chase Mobile Checkout? Chase Mobile Checkout offers basic payment transaction processing with select reports through your smartphone. In addition, you can access Resource Online PRO to view account detail using your computer. The service works in conjunction with other Chase Paymentech solutions so that all your transactions, statements and reports are in one place in the Resource Online PRO application. Chase Mobile Checkout also includes Chase Paymentech’s iTerminal ® software for point-of-sale transaction processing on your business desktop or laptop. 4. What kind of payments can I accept with Chase Mobile Checkout? Businesses are able to accept credit, signature debit and Chase Paymentech Gift Card with Chase Mobile Checkout. Manual entry, PIN debit and prior authorization can be submitted using iTerminal. 5. Will I be able to process transactions outside of the United States? Chase Mobile Checkout is available for U.S. businesses only. Additionally, the smartphone must be within the United States when accepting payment from the customer and submitting the transaction to Chase Paymentech for processing. 6. What payment methods does Chase Mobile Checkout support? Merchants with the appropriate agreements in place can use Chase Mobile Checkout to accept American Express ®, MasterCard ®, Visa®, Discover ®, JCB® and Chase Paymentech Gift Cards.

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©2013, Chase Paymentech Solutions, LLC. All rights reserved.

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7. What mobile devices does Chase Mobile Checkout support? Chase Mobile Checkout works on an Apple ® iPhone® (3GS, 4 or 4S) or iPod touch ® running on iOSTM version 6.0 or higher. It also supports various Android TM phones, including HTC, LG, Motorola and Samsung models. Click here to review the full list of supported Android devices and models. 8. Is Chase Mobile Checkout secure? Yes, the card reader encrypts the cardholder data upon swipe and the data remains encrypted during transmission to Chase Paymentech. 9. What if I want to use more than one card reader on my account? During the setup process, you can specify the number of card readers and accounts you’ll need. If your needs change, you can call 1.866.428.4967 to request more card readers. 10. What do I do if my smartphone or card reader gets lost or stolen? You should always use a password to protect your smartphone, especially if you’re using it to accept payments or view your processing data. If your smartphone is lost or stolen, contact your mobile carrier to discuss disabling your phone or cellular account. If your card reader is lost or stolen, contact Chase Paymentech at 1.866.428.4967 to deactivate your credentials, set up new account information and request additional card readers. 11. Do I have to have a network connection to process transactions? Yes. You will need to have access to a cellular or Wi-Fi® network to process transactions. Additionally, location services must be enabled on your smartphone to process transactions and to use the Chase branch/ATM location feature. 12. Am I able to open other apps or make calls on my smartphone while I have the Chase Mobile Checkout app open? For security purposes, you cannot use some of the other features on your phone (such as making phone calls or opening other apps) while using the Chase Mobile Checkout app. In order to keep your account data safe, Chase Mobile Checkout will close and you will have to log in again if you access these other features while trying to process a transaction. 13. Can I use my Chase Mobile Checkout card reader with iTerminal? * No. The Chase Mobile Checkout card reader is only for use with your smartphone. You cannot use it with a computer-based credit card processing application.

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©2013, Chase Paymentech Solutions, LLC. All rights reserved.

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14. Can I log in to my Chase Mobile Checkout account from multiple phones? When I am set up, my sales representative requires a phone number. Does the phone number I give during setup make it so I have to use only that phone? A phone number is needed to get the device configured for a user during setup. Users can log in to Chase Mobile Checkout with multiple devices that have been setup for their Chase Paymentech merchant services account. For tracking purposes, each user should have their own user name, but devices and card readers can be shared by your employees. Keep in mind:     

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As a business owner, you should have one reader for every user. Readers can be used interchangeably between your staff. Users can use multiple phones with a single reader. Each user must have a unique email address. You need an active email account and mobile number for each user.

©2013, Chase Paymentech Solutions, LLC. All rights reserved.

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Supported Android Devices Manufacturer

Device Name

Model

Minimum OS Version

Carrier

Casio

G'z One

C771

2.3.3+

Verizon

Dell

Streak Pro

101DL

2.3.5+

Soft Bank

HTC

Amaze 4G

HTC_Amaze_4G

2.3.4+

HTC

Aria

HTC Aria

2.2.2+

HTC

Desire HD

A9191

2.3.4+

HTC

Droid Incedible

ADR6300

2.2.0+

HTC

Droid Incredible 2

ADR6350

2.3.4+

HTC

EVO 3D

ISW12HT

2.3.4+

HTC

EVO 4G

PC36100

2.3.3+

HTC

Evo 4G 3D

PG86100

2.3.4+

HTC

Evo 4G 3D

PG86100

2.3.4+

HTC

EVO 4G LTE

EVO

4.0.3+

Sprint

HTC

EVO Design 4G

EVO Design 4G

4.0.3+

Boost Mobile

HTC

EVO Shift 4G

PG06100

2.3.3+

Sprint

HTC

G2

G2

2.2.0+

T-Mobile

HTC

Inspire

Desire HD

2.3.3+

HTC

Merge

ADR6325

2.2.0+

HTC

MyTouch 4G

HTC Glacier

2.3.4+

HTC

MYTouch Slide 4g

mytouch_4g_slide

2.3.4+

HTC

One S

One S

4.0.3+

T-Mobile

HTC

One X

One X

4.0.3+

AT&T

HTC

One X+

One X+

4.1.1+

Unlocked

HTC

ReZound

ADR6425LVW

2.3.4+

HTC

Rhyme

ADR6330VW

2.3.4+

HTC

Sensation 4G

Sensation 4G

2.3.4+

HTC

Status

Status

2.3.3+

HTC

Vivid

PH39100

2.3.4+

HTC

Wildfire S

Wildfire S

2.3.3+

HUAWEI

Ascend II

USCCADR3305

2.3.6+

HUAWEI

Ascend II

M865C

2.3.6+

HUAWEI

Comet

Comet

2.2.0+

U.S. Cellular Tracfone Wirless T-Mobile

HUAWEI

Fusion

u8652

2.3.5+

AT&T

LG

Ally

Ally

2.2.2+

Verizon

LG

Enlighten

LG-VS700

2.2.1+

LG

G2x

LG-P999

2.3.3+

LG

Ignite Marquee

LG-LG855

2.3.4+

LG

Marquee

LG-LS855

2.3.4+

Sprint

LG

MyTouch Q

LG-C800

2.3.4+

T-Mobile

LG

Nexus 4

Nexus 4

4.2.0+

Unlocked

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©2013, Chase Paymentech Solutions, LLC. All rights reserved.

Sprint

T-Mobile

Verizon

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Manufacturer

Device Name

Model

Minimum OS Version

LG

Optimus

GT540

2.3.3+

LG

Optimus C

LG-LW690

2.2.1+

LG

Optimus Chat

L-04C

2.2.2+

LG

Optimus Elite

LG-VM696

2.3.7+

Virgin

LG

Optimus M

MS690

2.2.1+

Metro PCS

LG

Optimus Net

LG-P690

2.3.4+

LG

Optimus Q

LGL55C

2.3.4+

LG

Optimus S

LS670

2.2.2+

LG

Optimus T

LG-P509

2.2.2+

T-Mobile

LG

Optimus X

IS11LG

2.3.7+

au

LG

Phoenix

LG-P505

2.2.2+

AT&T

LG

Revolution

VS910 4G

2.2.2+

Verizon

LG

Vortex

Vortex

2.2.1+

Verizon

Motorola

201M

201M

4.0.4+

Motorola

Atrix 2

MB865

2.3.5+

Motorola

Defy

MB525

2.2.1+

Motorola

Droid

A853

2.2.3+

Motorola

Droid 2

DROID2

2.2.0+

Motorola

Droid 2

Droid2

2.3.3+

Motorola

Droid 3

DROID3

2.3.4+

Motorola

Droid 4

DROID4

2.3.6+

Motorola

Droid Bionic

DROID BIONIC

2.3.4+

Motorola

Droid Pro

Droid Pro

2.2.1+

Motorola

Droid RAZR

XT910

2.3.5+

Motorola

Droid RAZR HD

DROID RAZR HD

4.0.4+

Verizon

Motorola

Droid RAZR M

XT907

4.0.4+

Verizon

Motorola

Droid RAZR MAXX HD

DROID RAZR HD

4.0.4+

Verizon

Motorola

Flipside

MB508

2.2.2+

Motorola

Razr Maxx

DROID RAZR

2.3.5+

Motorola

Scorpion

201M

4.0.4+

Panasonic

My Fit

P-01D

2.3.4+

NTT docomo

Pantech

Breakout

ADR8995

2.3.3+

Verizon

Pantech

Crossover

Pantech P8000

2.2.1+

AT&T

Samsung

Acclaim

SCH-R880

2.2.1+

U.S. Cellular

Samsung

Admire

SCH-R720

2.3.4+

Samsung

Captivate

SGH-i897

2.3.5+

Samsung

Captivate Glide

SGH-I927

2.3.5+

AT&T

Samsung

Charge

SCH-I510

2.3.6+

Verizon

Samsung

Conquer 4G

SPH-D600

2.3.4+

Samsung

Continuum

SCH-i400

2.3.4+

Samsung

Dart

SGH-T499

2.2.2+

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©2013, Chase Paymentech Solutions, LLC. All rights reserved.

Carrier

Cricket

NET 10

Verizon

T-Mobile

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Manufacturer

Device Name

Model

Minimum OS Version

Carrier

Samsung

Epic 4G

SPH-D700

2.3.5+

Sprint

Samsung

Exhibit

SGH-T759

2.3.3+

T-Mobile

Samsung

Exhibit II 4G

SGH-T679

2.3.5+

Samsung

Galaxy Indulge

SCH-R910

2.2.1+

Metro PCS

Samsung

Galaxy Nexus

SC-04D

4.0.2+

NTT docomo

Samsung

Galaxy Nexus

SCH-i515

4.0.2+

Samsung

Galaxy Note 4G

GT-N7000

2.3.5+

Samsung

Galaxy Note 4G

SGH-i717

2.3.6+

Samsung

Galaxy Note II

SPH-L900

4.1.1+

Samsung

Galaxy Precedent

SCH-828C

2.2.2+

Samsung

Galaxy Prevail

SPH-M820-BST

2.3.0+

Samsung

Galaxy S

SCH-I500

2.3.5+

U.S. Cellular

Samsung

Galaxy S

SCH-I500

2.3.5+

Unlocked

Samsung

Galaxy S

SC-02B

2.3.3+

Samsung

Galaxy S 2

SC-02C

2.3.3+

Samsung

Galaxy S 2 EPIC 4G Touch

SPH-D710

2.3.6+

Samsung

Galaxy S 2 EPIC 4G Touch

SPH-D710

2.3.6+

Samsung

Galaxy S 4G

SGH-T959V

2.3.6+

Samsung

Galaxy S BLAZE 4G

SGH-T769

2.3.6+

T-Mobile

Samsung

Galaxy S Fascinate

SCH-i500

2.3.5+

U.S. Cellular

Samsung

Galaxy S Fascinate

SCH-i500

2.2.2+

Verizon

Samsung

Galaxy S2

SGH-T989

2.3.6+

Samsung

Galaxy S2

SGH-I777

2.3.4+

Samsung

Galaxy S2 WiMAX

ISW11SC

2.3.6+

au

Samsung

Galaxy SIII

SCH-I535

4.0.4+

Verizon

Samsung

Galaxy SIII

SGH-T999

4.0.4+

T-Mobile

Samsung

Galaxy SIII

SGH-I747

4.0.4+

AT&T

Samsung

Galaxy SIII

GT-I9300

4.0.4+

Unlocked

Samsung

Galaxy SIII

SPH-L710

4.0.4+

Sprint

Samsung

Galaxy SIII (Blue)

SGH-I747

4.0.4+

AT&T

Samsung

Galaxy Y young

GT-S5360

2.3.6+

Samsung

Gravity Smart

SGH-T589

2.2.2+

T-Mobile

Samsung

Illusion

SCH-i110

2.3.5+

Verizon

Samsung

Infuse 4G

SGH-i997

2.2.1+

Samsung

Intercept

SPH-M910

2.2.2+

Samsung

Nexus S

Ii9020

2.3.4+

Samsung

Nexus S

Nexus S

4.0.4+

Samsung

Nexus S 4G

Nexus S 4G

2.3.7+

Samsung

Replenish

SPH-M580

2.2.2+

Samsung

Sidekick 4G

SGH-T839

2.2.1+

Samsung

Stratosphere

SCH-i405

2.3.5+

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©2013, Chase Paymentech Solutions, LLC. All rights reserved.

Sprint Tracfone Wirless

Sprint

T-Mobile

T-Mobile

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Manufacturer

Device Name

Model

Minimum OS Version

Carrier

Samsung

Transform Ultra

SPH-M930BST

2.3.4+

Boost Mobile

Samsung

Vibrant

SGH-T959

2.2.0+

SANYO

ZIO

Zio

2.2.0+

Sprint

Sharp

Aquos

SBM104SH

4.0.3+

Soft Bank

Sharp

Aquos

SBM106SH

4.0.4+

Soft Bank

Sharp

Aquos

SBM006SH

2.3.3+

Soft Bank

Sharp

Aquos

SBM103SH

2.3.4+

Soft Bank

Sharp

Aquos

SBM107SH

4.0.4+

Soft Bank

Sharp

Aquos Premium

SBM009SH

2.3.4+

Soft Bank

Sharp

Galapagos

SBM005SH

2.3.4+

Soft Bank

Sharp

Galapagos

SBM003SH

2.3.5+

Soft Bank

Sharp

Lynx 3D

SH-03C

2.2.2+

NTT docomo

Sony Ericsson

XPERIA

IS12S

2.3.7+

au

Sony Ericsson

XPERIA

SO-01C

2.3.3+

NTT docomo

Sony Ericsson

XPERIA

SO-01D

2.3.4+

NTT docomo

Sony Ericsson

XPERIA PLAY

R800x

2.3.2+

Verizon

Toshiba

Regza

IS11T

2.3.4+

au

Toshiba/Fujitsu

Regza T-01C

T-01C

2.1.0+

NTT docomo

ZTE

Avail

ZTE-Z990

2.3.4+

AT&T

ZTE

Libero

003Z

2.2.2+

Soft Bank

ZTE

Score

X500

2.3.4+

Cricket

*

iTerminal is a registered trademark of JPMorgan Chase & Co. American Express is a registered trademark of American Express Company. Visa is a registered trademark of Visa, Inc. MasterCard is a registered trademark of MasterCard International, Inc. Discover is a registered trademark of Discover Financial Services. JCB is a registered trademark of JCB International Credit Card Co., Ltd. Apple, iPhone and iPhone touch are registered trademarks of Apple, Inc. iOS is a trademark or registered trademark of Cisco. Android is a trademark of Google, Inc.

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©2013, Chase Paymentech Solutions, LLC. All rights reserved.

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