May 28, 2013 ... Mary Turnball. Attitude, Commitment and. Skills: Simply Unstoppable. Property
Management. Pat Mesiti. Unleashing the Power of. Prosperity.
27 - 29 May 2013 • Jupiters • Gold Coast
at a glance
Monday 27 May 9.00am – 4.00pm
Harcourts Auctioneers Competition
9.30am – 10.00am
Interfirm Comparison Workshops – Introduction and Overview Session
10.30am – 1.30pm
Interfirm Comparison Workshops – Business Owners
10.30am – 1.30pm
Interfirm Comparison Workshops – Managers
2.00pm – 4.00pm
Interfirm Comparison Workshops – Property Management
5.30pm – 7.00pm
Tuesday 28 May 8.45am – 9.45am
Launch and Opening Address – Mike Green
9.45am – 11.00am
Keynote Speaker – Robin Banks - Success: Your Time is Now
11.00am – 11.30am
11.30am – 12.00pm
Harcourts Directions Overview – Academy, Technology, e-Business, Marketing, Specialist Divisions
12.00pm – 12.20pm
Harcourts Directions Workshop 1: Gregg Toyama / Irene Green Taming Technology Tools Today for Tomorrow’s Trends
12.30pm – 12.50pm
Harcourts Directions Workshops (repeated)
12.50pm – 2.00pm
Lunch (Future Leaders Lunch and Landmark Harcourts Lunch - by invitation only)
2.00pm – 3.00pm
Business Owners & Managers Robin Banks Leadership in Times of Change
Harcourts Directions Workshop 2: Julianna Forsyth / Jason Wills Data is King!
Sales Residential Success Strategies... Power up your Performance Lee Perry / Julie Mahoney / Bob Wolff
3.00pm – 3.30pm
3.30pm – 4.30pm
Keynote Speaker – Chris Helder - The Power of Influence
4.30 – 5.30pm
Harcourts Auctioneers Competition - Open Final
7.00pm – 11.30pm
Harcourts Directions Workshop 3: Katie McAleese Outstanding Campaigns for Exceptional Results
Property Management Everyday Excellence in Property Management
Wednesday 29 May 8.45am – 9.30am
Day 2 Welcome - Gilbert Enoka
9.30am – 10.30am
Keynote Speaker – Tom Panos Game Changing Strategies to Become an Attraction Agent
10.30am – 11.00am
11.00am – 11.55am
Business Owners & Managers Chris Hanley Competitive Advantage with Culture and Emotional Labour
Sales Residential Tom Panos Drive Real Estate Success Using Vendor-Paid Marketing
Property Management Tara Milzewski Become a BDM Expert!
12.00am – 12.55pm
Business Owners & Managers Steve Caradoc-Davies / Garth Makowski Recruitment and Retention Strategies for Successful Leaders
Sales Residential Mary Turnball Attitude, Commitment and Skills: Simply Unstoppable
Property Management Pat Mesiti Unleashing the Power of Prosperity
12.55pm – 1.55pm
1.55pm – 2.15pm
Cameron Kusher – Market Predictions: Economic Outlook for 2013
2.15pm – 3.00pm
Ask the Leaders Forum - Mike Green, Paul Wright, Gilbert Enoka
Property Management Keynote Speaker – Jason Rose The ‘Dumb Things’ Property Managers Do
3.00pm – 4.00pm
Keynote Speaker – Paul de Gelder - Improvise, Adapt, Overcome
4.00pm – 4.15pm
6.00pm – 6.30pm
6.30pm – Late
National Awards Dinner
DETAILS Your Conference registration includes: • All Keynote and Workshop sessions • Welcome Reception • Conference satchel and name lanyard • Daytime catering on 28 – 29 May 2013 • Entry to the Harcourts Auctioneers Competition • Entry to the Trade Exhibition • Interfirm Comparisons Workshop for Business Owners, Managers and Property Management Conference Investment Early Bird Registration
(by Friday 17 May 2013)
Early Bird Package Registration
Harcourts networking Function $118.00 inc GST
$595.00 inc GST
$665.00 inc GST
(Package Registration includes Conference Registration, Welcome and networking Functions and national Awards Dinner) $780.00 inc GST
Harcourts national Awards Dinner $135.00 inc GST
Registration for Harcourts National Conference close 5pm Friday 17 May 2013.
Harcourts Auctioneers Competition novice and Open Division. To register or for all competition details, please visit www.harcourtsevents.com.
Dress Code Day Sessions: Smart casual Welcome Reception: Smart casual networking Function: Optional Wild Wild West themed attire national Awards Dinner: Formal wear / Black tie Accommodation Harcourts national Conference 2013 will take place at the spectacular Jupiters, Gold Coast.
Harcourts Room Rates Superior Room Corner Balcony Executive Room
$189.00 $239.00 $289.00
Prices quoted are per room, per night inclusive of GST for a maximum of two adults. Bedding configuration comprises of either a king bed or two double beds and all requests are subject to availability. Rollaway beds are available for an additional $50.00 per night.
All accommodation bookings must be made direct with Jupiters. To book please visit www.jupitersgoldcoast.com.au. Click on the ‘Accommodation’ tab at the top of the page then ‘Hotel Reservations’ box on the left. Select the arrival and departure dates for your booking, select the special code ‘Group’ and type in your code HAR260513. For telephone bookings, please call reservations on 07 5592 8130 and mention ‘Harcourts national Conference 2013’.
register on line at www.harcourtsevents.com
Interfirm Comparison Workshops
For Business Owners, Managers and Property Management. Benchmark your business against relevant best-practice real estate businesses and find out the key productivity and profit drivers of your business. To be eligible to attend you must be registered for conference and must submit your financial data by 12 April 2013. For full details, please visit www.harcourtsevents.com.
Join your colleagues for casual drinks and canapés, and check out our extensive business partner exhibition before the business of Conference begins!
Keynote Speaker: Robin Banks
If you want to make changes in your life, you must look to the cause. The cause is the way you are using your conscious mind. Change the way you are thinking! Robin will leave you feeling highly motivated, having challenged your own mindset and you will be inspired to implement these practices in your personal and professional life.
Powerful presentations from three of our top performers full of practical strategies to implement in your business straight away – the systems and processes that are working in real estate now! Speakers & Topics: Lee Perry, Harcourts Mandurah, WA: Breaking Through Barriers - How to Achieve 50+ Listings
Success: Your Time is Now
(by Friday 19 April 2013)
(by Friday 19 April 2013)
Harcourts Directions Overview
Our Heads of Departments reflect on our 125 year history and detail the exciting new initiatives they have planned.
Harcourts Directions Workshop 1
Gregg Toyama and Irene Green: Taming Technology Tools Today for Tomorrow’s Trends
Take a closer look at e-business tools and how far they have come as we ask the question - do these new developments add up to more business? Gregg will demonstrate what these improved tools can do and share his vision for the future, while Irene will question what works and explore how best to integrate new technologies into your business.
Harcourts Directions Workshop 2
Julianna Forsyth and Jason Wills: Data is King!
The key is the data. Jason and Julianna will share the “what to do” and the “how to do it” to guarantee you triple your listings and sales!
Harcourts Directions Workshop 3
Katie McAleese: Outstanding Campaigns for Exceptional Results
Do you have a marketing plan for 2013? Katie will detail the agent marketing campaigns, brand marketing and recruitment products available to help you grow your profile. She will also cover how to drive more business in the luxury property market.
Business Owners and Managers
Robin Banks: Leadership in Times of Change
During times of change we can either choose to see ourselves as victims at the mercy of circumstances, powerless and weak in our everyday lives, or as victors; conscious creators of circumstance and visionaries for the future. Leaders see possibilities where others don’t. Leadership is not a position, it’s a way of being. Robin will demonstrate by consciously choosing your thoughts you can take control!
Success Strategies...Power up your Performance!
Julie Mahoney, Harcourts Townsville City, QLD: Living Your Brand - How We Integrate Our Values in the Market Bob Wolff, Harcourts Prime Properties, USA: People First and the Money will Follow
Everyday Excellence in Property Management
A panel session like no other! Come and listen to property managers who are delivering outstanding results, who are embracing and offering the latest in technology and relevant property management apps and who can share the tips, tricks and techniques for managing social media. Find out what you need to do to maintain a competitive edge.
Keynote Speaker: Chris Helder
The Power of Influence
understand those you are trying to influence! Chris will help you master communication by reading the client through their personalities/intensities. use the power of influence to create win/win situations and separate yourself from the competition.
Buckle up, grab your lasso and head on out for a Wild Wild West themed evening.
Keynote Speaker: Tom Panos
Game Changing Strategies to Become an Attraction Agent
using evidenced-based data and observing the characteristics of the most successful real estate salespeople in the country, Tom identifies what differentiates the most successful agents against the standard in the industry.
Property Management Keynote Speaker: Jason Rose
The ‘Dumb Things’ Property Managers Do
Jason Rose, from Rental Express, has mapped all procedures involved in Property Management. This has highlighted many ‘dumb things’ we do because we’ve always done them! Make a change for more efficiency and create better property management.
Business Owners and Managers 1
Chris Hanley: Competitive Advantage with Culture and Emotional Labour
Chris is the principal of First national Byron Bay, which is the leading agency in their region with 40% market share. Chris will share his thoughts on building and running a sustainable profitable business and on the very important concept of emotional labour. Business Owners and Managers 2
Recruitment and Retention Strategies for Successful Leaders
Correctly managing your human capital is a vital part of business. This session focuses on the leadership role needed to attract and retain a high performing team. Speakers & Topics: Steve Caradoc-Davies, Harcourts Platinum, South Africa: Powerful Leadership to Retain Your Superstars
Garth Makowski, Dougmal Harcourts Campbelltown, NSW: Managing New Recruits: The ‘Daily 7’ Performance Report
Sales Residential 1 Tom Panos: Drive
Real Estate Success Using Vendor-Paid Marketing
The best agents run an attraction business using vendor-paid marketing as their core strategy. vendors sell for higher prices and agents become more visible. Implement these simple and smart strategies, you’ll get more advertising dollars and better results. Sales Residential 2
Mary Turnbull: Attitude, Commitment and Skills: Simply Unstoppable
Resolute determination, a passion for winning and unwavering work ethic have led Mary to be one of our best performing sales consultants in new zealand, placing in the top 20 internationally for the past three years running. With a focus on auctions and her client database, Mary will share her key drivers for success. Property Management 1
Tara Milzewski: Become a BDM Expert!
A successful BDM needs to be sales minded, able to establish and maintain relationships with landlords and referral sources whilst understanding the vision of the agency. Learn what you can do to assist in the growth of your rent roll. Property Management 2
Pat Mesiti: Unleashing the Power of Prosperity Pat will offer practical principles to increase profit, productivity and personal attitude! He will teach you how to harness the power of “focus” to create a fast track to your desired outcomes.
Keynote Speaker: Paul De Gelder
Improvise, Adapt, Overcome
Paul chased adventure where ever he could find it, but trouble hunted him down in the form of a brutal shark attack. Paul lost two limbs, and his career as a navy clearance diver was flung into jeopardy. Paul left nothing to chance in his recovery and his amazing will to succeed.
Harcourts National Awards Dinner
Celebrate our top performers as we count down to our number one office and sales consultant both nationally and internationally!
Conference 2013 27 - 29 May 2013 • Jupiters • Gold Coast
ConferenCe 2013 Business Partners Harcourts takes great pleasure in acknowledging our 2013 Business Partners PLATInuM PARTnER
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