CONFLICT RESOLUTION STRATEGIES. BREATHE: If you're angry, separate
yourself from the situation. Take a break. RESPECT: Attack the problem, not the ...
CONFLICT RESOLUTION STRATEGIES BREATHE: If you’re angry, separate yourself from the situation. Take a break. RESPECT: Attack the problem, not the person. ATTITUDE: Use assertive language, not aggressive. VISION: Keep your eye on the prize, not your position. ACCEPTANCE: Opinions differ. Respect others to gain their respect. GOALS: Seek win/win situations. PERSISTENCE: Focus on areas of common interests, and build upon those. BALANCE: Never jump to conclusions or make assumptions; use your words. SUCCESS: Ask for feedback/clarifications as needed. DETERMINATION: If only one person’s needs are met, conflicts remain UNRESOLVED. FOCUS: Forget the past; stay in the future; focus on the future. Know your bottom line. COLLABORATION: Create “power with” not “power over” others. TEAMWORK: Thank others for listening, and actively listen in response. The Arc Tennessee http://www.thearctn.org/Transitions.php EAST to MIDDLE WEST to MIDDLE Loria Hubbard Richardson Treva Maitland
[email protected] [email protected] 615-215-2065 731-414-3521
A.6, A10
