Defection Detection - ACM Digital Library

Defection Detection Using Online Activity Profiles to Predict ISP Customer Vulnerability Nandini Raghavan

Robert M. Bell

Matthias Schonlau

DoubleClick R&D 450, W. 33rd Street New York, NY 10001

AT&T Labs Research 180 Park Ave, P.O. Box 971 Florham Park, NJ 07932

RAND P.O. Box 2138, Santa Monica, CA 90407-2138

[email protected] [email protected]

[email protected]

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