and Finance. Suppliers and Other Business Partners. Supply Chain Management
. Procurement, Distribution, and Logistics. Customer Relationship Management.
Oleh: Nisa Miftachurohmah, S. Kom
Control of System Performance
Input of Data Resources
Processing Data
Storage of Data Resources
Output of Information Products
Name Field Payroll Record
Payroll File
Personnel Database
Support Strategies for Competitive Advantage Support Business Decision Making
Support Business Processes and Operations
1950-1960
1960-1970
Data Processing
Management Reporting
Electronic Data Processing - TPS
Management Information Systems
1970-1980 Decision Support
Decision Support Systems - Ad hoc Reports
1980-1990
1990-2000
Strategic & End User
Electronic Commerce
End User Computing Exec Info Sys Expert Systems SIS
Electronic Business & Commerce -Internetworked E-Business & Commerce
The Internet Suppliers and Other Business Partners
Company Boundary
Extranets
Supply Chain Management Procurement, Distribution, and Logistics
Engineering & Research
Manufacturing and Production
Accounting, and Finance
Intranets Customer Relationship Management Marketing Sales Customer Service Extranets
Consumer and Business Customers
Information Systems
Operations
Management
Support
Support
Systems
Systems
Transaction
Process
Enterprise
Management
Decision
Executive
Processing
Control
Collaboration
Information
Support
Information
Systems
Systems
Systems
Systems
Systems
Systems
Expert Systems Knowledge Management Systems Functional Business Systems Strategic Information Systems Cross-Functional Information Systems
Ethical Considerations Potential Risks? Potential Laws? Possible Responses?
Bargaining Power of Suppliers
Threat of New Entrants Rivalry Among Existing Competitors
Threat of Substitutes
Bargaining Power of Customers
Strategy IT Role
Outcome
Improving Business Process
Promote Business Innovation
Use IT to reduce costs of doing business
Use IT to create new products or services
Enhance Efficiency
Create New Business Opportunities
Locking in Customers and Suppliers •Use IT to improve quality •Use IT to link business to customers and suppliers
Maintain Valuable Customers and Relationships
Information Technology for Management Turban, Leidner, McLean, Wetherbe Management Information Systems - James A. O'Brien & George M. Marakas Managing and Using Information System, A Strategic Approach - Keri Pearlson & Carol Saunder