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The Lufthansa Technik Group Magazine Employee portrait

3.2014 May/June

More than laying cables Consumables & Expandables

Strong in small parts Cabin modifications

Cabin interiors reloaded Material support

Managing the flow

2 | Content

Lufthansa Technik Connection 3.2014

6 LRU pool for the world With the LRU pool now concentrated at the new distribution center site in Frankfurt, Lufthansa Technik is supplying its customers even more quickly.

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Component Services • New distribution center: LRU pool for the world • Swiss International Air Lines: Complete transport logistics • Consumables & Expendables: Strong services for small parts • Logistics Control Tower: Managing the flow

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Innovation & Technology • Quick mill repair: On-site fix for a corroding issue

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Landing Gear Services • Partnership: “Strong legs” for Emirates 777-300ERs

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Aircraft Services • Recommended Repair Center: 13 First 787 brake test bench in Europe

On-site fix for corrosion Lufthansa Technik has developed a “quick mill repair” to eliminate the corrosion on A330/A340 nose landing gears on site.

18 More than laying cables Given the complex electronics in modern aircraft, Britta Krefter’s work has changed enormously over the last few years.

24 Airline Support Team in Montreal Lufthansa Technik has established an Airline Support Team (AST®) for on-site engine services in Montreal, Canada.

Regional Sales • Eastern Europe and the CIS: Value for a strong region

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Employee Portrait • Britta Krefter: More than laying cables

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eServices • manage/m®: “Snap Happy” for a fast overview

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Engine Services • Air Canada: 24 Airline Support Team in Montreal • CFM56-7B engine: 25 On-site fan abradable replacement

Cabin Products • Cabin interior modification: 26 Teamrelaunch • Aircraft Interiors Expo: 27 Products to win Categories • News 3–5 • Personalities 25 • Products & Services 28 • Contacts 30 Lufthansa Technik Connection is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Tilman Tesseraux · Marketing & Sales · HAM TS/M Weg beim Jäger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com Editorial Production Editorial office: Flightlines, Hamburg Design: Art Works! Werbeagentur, Hamburg Photos: Lufthansa Technik AG, Lufthansa AG Printing: Beisner Druck GmbH & Co. KG


New overhaul site in America Lufthansa Technik Puerto Rico // Lufthansa Technik and the Commonwealth of Puerto Rico announced an agreement to create a new maintenance, repair and overhaul facility in Puerto Rico, which will service short-haul and medium-haul aircraft. Agreements to this effect have been signed with the government of Puerto Rico and the responsible port authority and the company plans to start work in the next three months on the construction of the new facility. This is a major new step for Lufthansa Technik to expand its involvement in America. The new company, Lufthansa Technik Puerto Rico (LTPR), will be based at Rafael Hernández International Airport in Aguadilla, a former U.S. Air Force Base located on the northwest of the Island. The company will employ up to 400 workers and run a total of five overhaul lines. Initially it will operate two lines for Airbus A320 C-checks and D-checks. The first layover is due to take place in 2015. Lufthansa Technik has already the firm commitments of two major American launching customers for overhauls at the new site. One is JetBlue Airways. //

Signing ceremony (from left): Alejandro García Padilla, Governor of Puerto Rico, Penny Pritzker, United States Secretary of Commerce, August Wilhelm Henningsen, CEO of Lufthansa Technik, and Peter Ammon, German Ambassador to the United States.

Stable position in the market Lufthansa Technik enjoys a solid and stable position in the global aviation market. The Annual Report 2013 shows that the Lufthansa Technik Group was able to improve its result in 2013 once again with higher revenues of 4.2 billion euros.

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elcome to the Annual Press Conference 2014 in our Hamburg Engine Overhaul Center,” said August Wilhelm Henningsen, Chairman of the Executive Board of Lufthansa Technik, on 18 March in Hamburg. Presenting the annual report 2013 on location in the engine shop “shows that we are a production operation. This is part of Lufthansa Technik”. “In spite of the generally satisfying development of global aviation, the difficult situation of many airlines – particularly in Europe – and the increasing availability of MRO services around the world continue to challenge our industry and increase price pressures,” continued Henningsen. “Against

this backdrop, the Lufthansa Technik Group has developed very well. Our good order situation and our successful cost reductions have enabled us to boost our operating result significantly. Many of the cost-reducing measures are taking effect, and our sales force has successfully concluded numerous contracts.” Currently Lufthansa Technik looks after 770 customers and a total of 2,800 aircraft. In 2013 alone, the company won 47 new customers and concluded more than 450 new contracts, reaching a volume of 3.4 billion euros for 2013 and the years to come. 2013 was also marked by the expansion of the service portfolio, particularly for the

August Wilhelm Henningsen (right), CEO of Lufthansa Technik, and Dr. Peter Jansen, Chief Executive Finance, presenting the annual report 2013.

Boeing 787, as well as significantly extended partnerships with original equipment manufacturers, and preparations for the new Boeing 777-9X and Airbus A350 aircraft types and their engines and components. In addition, innovation and research were driven forward. Henningsen announced that Lufthansa Technik would strengthen its commitment to product and service innovations even more, since they are among the primary drivers of sustainable growth: “We have set up centralized innovation management and markedly increased our investments in this area, from 50 million euros during the past five years to 200 million euros over the coming four years.” Lufthansa Technik enjoys a solid and stable position in the global aviation market, according to Henningsen. “Lufthansa Technik continues to focus on growth. We will participate in shaping the MRO industry through the development of strategic partnerships with innovative services and products. We have achieved a solid position as regards both competitiveness and growth, and we will continue to pursue this course.” For more information: www.lufthansatechnik.com/annual-reports

4 | News


Hamburg

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High availability for EVA Air’s A321 fleet

Technology meets cabin

Total Component Support // Lufthansa Technik is expanding its cooperation with EVA Air in Taiwan even further: The MRO provider has concluded a contract with the airline’s technical services company, Evergreen Aviation Technologies (EGAT), for component supply for the EVA Airs’s new fleet of Airbus A321 aircraft. The new Total Component Support (TCS®) agreement covers component overhaul and engineering services as well as warehousing and pooling at Lufthansa Technik’s Singapore facility. EVA Air, a Star Alliance member, has relied on support from Lufthansa Technik for its Airbus A330 fleet for ten years now, and recently entrusted the company with its Boeing 747s as well. Lufthansa Technik’s warehouse site in Singapore has been expanded continuously over the last few years. A growing number of customers in Asia are supplied with components from this location, particularly for the Airbus A320 family. //

New joint venture // Lufthansa Technik and LIST components & furniture have founded the joint venture company Inairvation in which each of the two companies holds a 50 percent stake. The new company combines the experience of Lufthansa Technik as one of the world’s leading providers of VIP aircraft cabin conversions and manufacturer of in-flight entertainment electronics with the expertise of LIST as an internationally acclaimed and soughtafter manufacturer of high-end cabin interiors for private and business jets, luxury yachts, cruise liners and private residences. Based in Edlitz-Thomasberg, Austria, Inairvation will offer innovative complete solutions for business and private jet cabins. Up to now Lufthansa Technik has supplied the cabin management system (in-flight entertainment electronics) and LIST cabin components such as galleys, armrests, fold-out tables etc. as independent suppliers to the aircraft manufacturer. In the future when commissioned by a customer the two companies will together implement innovations that follow the theme of “Technology meets Cabin”, with the aim of blending entertainment electronics, furniture and lighting together in an advanced design. //

Total Component Support (TCS®) for EVA Air’s new A321 fleet.

Full service for Sabaidee Airways Ameco Beijing // Sabaidee Airways signed an agreement with Ameco Beijing during Singapore Airshow. The contract covers the customer’s fleet service for the coming years including AOG support, heavy maintenance C-checks and D-checks, engine repair and overhaul as well as landing gear repair and overhaul. //

Comprehensive services for Sabaidee Airways.

Trent overhaul for Chinese market N3 Engine Overhaul Services // After getting its CAAC approval for the Rolls-Royce engine types Trent 500 and Trent 700 in 2010, Erfurt, Germany based N3 Engine Overhaul Services (N3) obtained end of the year 2013 also the according Trent 900 approval – another milestone in the company’s young history. A first Trent 500 engine from a Chinese operator was overhauled successfully in the meantime. With its CAAC approval extension, N3 is the first non-Asian Rolls-Royce Trent overhaul facility that is allowed to certify all three engine types (Trent 500, Trent 700 and Trent 900) and its components in accordance with the Chinese regulations. N3’s employees and its management are particularly proud to be now fully prepared for the Chinese market. //

The engine test stand at N3’s overhaul facility.

News | 5


Hamburg

MRO Company of the Year

Comprehensive support for Luxair

Air Transport News Award // For the third year in a row Lufthansa Technik has won the prestigious Air Transport News Award in the category “MRO Company of the Year”. In the past months more than 4,200 readers and the international jury of Air Transport News have made their choices in 14 categories. Lufthansa Technik is the only company in any category that has won the award in all the three years since the price has been awarded for the first time in 2012. Fulya Türköz, General Manager Turkey at Lufthansa Technik, accepted the award at the 2014 Air Transport News Award Gala Dinner Ceremony in Istanbul, Turkey, saying: “I would like to thank all voters and the jury for this commendation. We are extremely proud that we have been selected again as best MRO Company of the year. This resuccess is a fantastic confirmation of our permanent efforts to keep the high level of performance and quality in our MRO business.” //

TCS® and base maintenance // Luxair and Lufthansa Technik are expanding their cooperation. The two companies have concluded a long-term contract for component supply for the airline’s fleet of Boeing 737 NG aircraft, next to the contract for the base maintenance on Luxair’s Boeing 737 NG during Winter 2014/2015. The Total Component Support (TCS®) agreement covers component repair and overhaul services as well as pooling and the provisioning of a home base stock at Luxair’s main base at Luxembourg airport. The base maintenance agreement covers C-checks that will be performed at Lufthansa Technik Sofia during the Winter 2014/2015 season. After the recent cooperation on Aircraft Production Inspection Programs (APIP), base maintenance services and Single Component Maintenance (SCM), these new agreements are the confirmation of the business relation between both partners. //

Complete support for Air Namibia Total Technical Support // The Namibian flag-carrier Air Namibia und Lufthansa Technik are continuing their cooperation. The technical support provided since the airline began operating in 2006 is now being continued through a Total Technical Support (TTS®). As part of its comprehensive supply of the airline’s current long-haul fleet of two factory new Airbus A330s, Lufthansa Technik has been contracted to provide services for the components, engineering and line maintenance. In addition, Lufthansa Technik will take over the complex support of the customer’s lease returns for the former A340 fleet. “The integrated technical support we receive from Lufthansa Technik allows us to focus optimally on flight operations,” emphasized Rene Gsponer, COO Air Namibia. //

Signing the contract: Horst Lenhard, Vice President Technics of Luxair (left), and Georgios Ouzounidis, Lufthansa Technik.

Development and production Original Equipment Innovation // Lufthansa Technik is positioning itself actively as a developer and manufacturer of products for aircraft cabins. The company is bundling all its activities in the development and production of cabin products in its new Original Equipment Innovation product division, thus creating an organizational foundation for expanding its position as a manufacturing operation. The leadership of this new product division has been entrusted to one of the company’s most experienced innovation managers, Andrew Muirhead, who previously headed the Innovation unit at Lufthansa Technik. Muirhead is supported by a team of over 80 interdisciplinary employees – with more to come – as the consolidation process takes shape. All products offered by Lufthansa Technik as an original equipment manufacturer (OEM) will be developed, planned, manufactured and sold from the new product division. Innovative systems and products – such as nice®, niceview™, GuideU or the Patient Transport Unit (PTU) – have already been successfully introduced to the market, and others will follow as part of the planned expansion. //

6 | Component Services


LRU pool for the world With the LRU pool now concentrated at the new distribution center site in Frankfurt, the construction of a state-of-the-art warehouse and extensive automation of processes, Lufthansa Technik has laid the groundwork for supplying its customers even more quickly and more reliably.

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r. Alexander Sixt hone +49-40-5070-5597 [email protected]

Component Services | 7


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o ensure their component logistics are fit for the future, Lufthansa Technik and Lufthansa Technik Logistik Services have completely reorganized the provisioning of line replaceable units (LRUs) to customers. The goal of the wide-ranging project was to speed up all process steps of the component cycle. The new material distribution system is based on supplying customers from a single central location with fast global transport connections. The key step of the reorganization was building a new material warehouse in Frankfurt that features state-of-the-art tech-

nology. The new distribution center in the southern part of Frankfurt Airport covers 8,500 square meters. 30,000 aircraft components, the combined stock of the former Hamburg and Frankfurt storage facilities, are located here. Central warehouse in Frankfurt The new distribution center is designed to meet the particular needs of component supply: from automatic order receipt through fast dispatch planning and processing to smooth transportation to customers.

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Ribbon cutting (from left to right): Andreas Meisel, Managing Director of Lufthansa Technik Logistik Services, Dr. Peter Jansen, Chief Financial Officer of Lufthansa Technik, and Harald Gloy, Senior Vice President Aircraft Component Services.



When it comes to storing the components themselves, another important departure from prior practice has been implemented: parts are now packed ready for shipping even before being placed in storage. At this point there is plenty of time to perform this task. The component’s measurement and weight data is registered in the system before the package is sealed, together with the appropriate documentation. Multi-use packaging The right packaging is an important part of component logistics. It ensures speedy delivery, high quality by minimizing the risk of damage during transport, and low overall cost. To meet the high expectations of its customers even better, Lufthansa Technik has changed to reusable packaging for all suitable shipments of LRUs. These boxes meet the requirements of ATA Spec 300 category 1. The use of purpose-made boxes saves time and reduces costs because it limits the amount of unnecessary re-packaging along the entire internal and external supply chain. The

In order to provide the best possible supplied packaging also ensures that service for the customers, Lufthansa Technik components are well protected during and Lufthansa Technik Logistik Services transport and storage. The packaging is have developed a tailored solution for certified for at least 100 cycles. For the physical logistics of LRUs. The processes safety of components, Lufthansa Technik feature many concepts to significantly advises customers to use the multi-use shorten lead times and enhance reliability packaging provided for the return of the and traceability in parts provisioning. Once serviceable or unserviceable component. the required package has been removed Another revolutionary step is the automafrom storage, shipping documents, autotion of disposition and shipping. The resermatically issued beforehand, are attached vation of available LRUs and the automatic at a printing station. Because all the techscheduling of an individual supply chain occur within seconds after the customer has placed his order via With this advanced concept, customers are offered the new customer unmatched performance from the industry leader in portal m/material 3 aviation logistics and material supply. or after his material Prof. Dr.-Ing. Dominik Matt planning system has Logistics expert registered the need via nical and logistical properties of each part the existing interfaces. Individual logistical are already known, processing can be factors and agreements are included in done while the material ordered is still in the automatic planning and the probable store. Thereby the process is substantially delivery date is determined. Only in spespeeded up. cial cases (e.g. hazardous materials) Other components of the concept are logistics planning is performed manually. further automation, e.g. customs processThis provides a rapid and efficient order ing and an automatic small parts wareprocess.

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For more information about Lufthansa Technik Logistik Services scan the QR Code.

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The logistical heart // Airline customers around the world are supplied quickly and reliably with components from Frankfurt. The Distribution Center Europe is sited at one of the largest airports in Europe and thus is optimally connected to the international transport network.//

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house, a system supported production control as well as an improved order processing. The new LRU logistics offer a number of major advantages for customers of Lufthansa Technik and Lufthansa Technik Logistik Services. Besides enabling a faster and more accurate processing of requests, the new logistics design helps to avoid mistakes and misunderstandings. Subsequently, the contractual service requirements will be met more effectively. A win-win situation This means that the MRO provider and its subsidiary that specializes in aviation logistics are now able to align the pool inventory more closely to the requirements of their customers. Prof. Dr.-Ing. Dominik Matt, one of the leading logistics experts in Europe, attended the development and realization of the concept. He says: “Having realized this advanced concept, Lufthansa Technik and Lufthansa Technik Logistik Services are not only offering its customers unmatched performance, but they also underline the claim of being the industry leader in aviation logistics and in material supply.” The new facility was formally commissioned at an official opening in March 2014. Customers of Lufthansa Technik and Lufthansa Technik Logistik Services now have a powerful tool available for fulfilling their respective service promises, truly enabling “smart moves” for “more mobility”.

For more information: www.ltls.aero

Complete transport logistics for SWISS Swiss International Air Lines (SWISS) has entrusted its entire spare parts logistics to Lufthansa Technik Logistik Services. The aviation logistics specialists will take over all transport services for SWISS everywhere in the world, including standard transports and special services such as the transport of aircraft engines.

// Under a long-term agreement, Lufthansa Technik Logistik Services as the aviation logistics specialist in the Lufthansa Technik Group will also take on the local handling of material supply at the airline’s hub in Zurich as well as at the airports in Basel and Geneva, encompassing packing, customs clearance, shipping and documentation. Moreover, the company will serve as the hazardous goods officer for SWISS and is responsible in that capacity for the production of hazardous goods documents. “We anticipate that the support we receive from Lufthansa Technik Logistik Services will significantly improve the performance of our material supply processes and ensure greater transparency in the transport chain. We expect to benefit from a less expensive cost base as well as synergies from the Lufthansa Group,” says Peter Wojahn, Chief Technical Officer at SWISS. “We are very pleased that SWISS has entrusted us with the job of bundling all the transport services it needs into a seamless concept,” adds Andreas Meisel, Managing Director of Lufthansa Technik Logistik Services. “In this context, our Transport Management service delivers genuine added value.”

Signing ceremony with SWISS: Peter Wojahn, Chief Technical Officer of SWISS (sitting left), and Andreas Meisel, Managing Director of LTLS (sitting right), with staff of the two companies.

Lufthansa Technik Logistik Services relies on its Logistics Control Tower (see page 22) to ensure the optimal management of all transports via its flow.control product. The Logistics Control Tower enables SWISS to maintain a complete overview and the control over its material flows, both between its own sites worldwide and from material suppliers and repair shops to the SWISS sites in Switzerland. Lufthansa Technik Logistik Services’ Flow Management team controls and monitors all the transport services provided to SWISS, serving as a central contact 365 days a year around the clock for all the affected areas at the airline, from purchasing to routine logistics to emergency logistics (Aircraft on Ground). In addition, SWISS is now using the Lufthansa Technik Logistik Services tracking platform L/tracking for maximum transparency. //

10 | Technology & Innovation


On-site fix for a corroding issue Airbus A330 and A340 aircraft are prone to develop corrosion in the nose gear. Lufthansa Technik has developed a procedure known as the “quick mill repair” that satisfies the requirements of the applicable Service Bulletin and can be implemented out in the field by the mobile Airline Support Team (AST®) – an innovative and efficient solution.

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uring inspection, corrosion is sometimes found in the lower flange dowel installation holes of the main fitting of the Airbus A330 and A340-200/300 nose landing gear. Landing gear manufacturer Messier-Dowty has issued a Service Bulletin (SB), made mandatory by an EASA Airworthiness Directive (AD), which details the inspection procedure for the holes and outlines the process to be used if corrosion damage is found. To spare operators the ordeal of having to completely remove the nose landing gear from the aircraft for a shop visit, Lufthansa Technik has developed a special tooling kit for the machining and rework of the nose gear. A Lufthansa Technik AST® is able to perform all necessary steps to

repair and re-certify an affected nose landing gear on location at the customer site, thus minimizing aircraft downtime. The quick mill repair is a mobile reaming and milling procedure that eliminates corrosion on the dowel holes of the Airbus A330 and A340-200/300. To perform the repair first of all the nose gear shock absorber is removed. The lower flange, steering collar, and main fitting bushes are then disassembled to provide complete access to the four dowel holes. Simple, manual process A specially developed jig is then clamped over the main fitting. The machining work is now carried out in two stages. First of all

the four holes are reamed. Special plug bolts that are part of the kit are inserted in the three dowel holes that are not being worked on to hold the jig in place. Once the four holes have been reamed, the second stage entails removing the corrosion in the chamfers with a bevel cutter. While this is going on, a measuring device designed for this application measures progress and thus ensures that the prescribed geometry is adhered to precisely. Both the reaming of the dowel holes and the machining of the chamfer are carried out with manually operated tools. This ensures that the results will be extremely accurate and also means that the repair can be carried out in the field without a power supply.

Measuring the depth of the chamfer with a dedicated tool ensures absolute adherence to the prescribed dimension.

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After disassembly: Visual check of the dowel holes in the NLG main fitting.

Link to other sites: Landing Gear Services

Technology & Innovation | 11



Manual machining of a dowel hole using the proprietary tool kit.

Bushing repair Once the dowel holes are free of corrosion, a crack inspection is carried out. Shot peening is then applied to the finished surfaces. The compressive stresses generated in the surface during this process improve the durability of the material and hence the service life of the component. Following cadmium plating of the unprotected surface and the application of primer the corrosion protection of the main fitting is once again complete. Since the dowel holes are inevitably oversized after reaming, new ‘oversize’ bronze bushings are now inserted. These are included in the kit in increments of 0.5 millimeters up to the maximum hole diameter permitted by the manufacturer

of 31.5 millimeters. After the nose gear has been reinstalled and the aircraft declared airworthy, it can resume operation. Lufthansa Technik’s Airline Support Team can be en route to the customer within 24 hours of notification of the relevant inspection findings. A mechanic specially trained to conduct this repair and a crack inspector fly out to the site of the customer aircraft with the toolkit. Michael Kriegel, who headed up the engineering team which developed the innovative solution, explains: “The repair procedure requires neither power nor water. This means that the purely manual repair can be carried out anywhere in the world with full flexibility.” In the ideal case the team requires no more than 24 hours to carry out a com-

plete repair. Compared with the conventional procedure, which can take several weeks due to the need to uninstall and reinstall the nose gear along with the associated transport times, this represents a huge saving in time and money for the customer. The repair method, which is patent protected, has to date proved its worth in more than 20 missions. As a result, it has since been extended to the A340-500/600 aircraft types as well. Now that development work on the relevant tools has been completed, the repair method is newly available for these types as well. Joachim Drenckhan Phone +49-40-5070-8574 [email protected]

“Strong legs” for Emirates 777-300ERs Emirates and Lufthansa Technik signed an overhaul contract for the landing gears of the 777-300ER fleet of the carrier. The new agreement follows a long-term partnership of the airline and the MRO provider on landing gear services.

Signing of the contract with Emirates (from left to right): Wieland Timm, Director Sales Middle East and Africa of Lufthansa Technik, Abdullah Osman, Vice President Material Management & Supplier Support at Emirates, and Ammar Al Zaben, Emirates’ Vice President of Procurement.

// Emirates has contracted Lufthansa Technik to overhaul the landing gears of its Boeing 777-300ER fleet. The long-term agreement has been signed on a nonexclusive basis. Lufthansa Technik Landing Gear Services UK, the landing gear subsidiary of the company near London, will perform all the necessary maintenance, repair and overhaul services. “Being the 777-300ER fleet leader worldwide, our requirements for landing gear overhauls are strategic as they become due every ten years on each aircraft in accordance with the maintenance program,” said Adel Al Redha, Executive Vice President and Chief Operations Officer of Emirates. “In order to maintain the highest levels of reliability and quality for our operations, we expect our suppliers to provide the most robust supply chain solu-

tions. Following our successful experience with Lufthansa Technik on previous programs, we are confident that this new agreement will deliver on these goals.” In 2005, Emirates signed the first landing gear contract with Lufthansa Technik covering services for the 21 Boeing 777 “classic” aircraft of the airline (777-200/200ER/-300). Five years later Emirates also entrusted the overhaul services for the center landing gears of its A340-300 fleet to Lufthansa Technik. “We are very proud that we have been able to fulfill Emirates’ high quality requirements in the past years. This successful partnership has been the base to now extend these kind of services to the 777300ER fleet of Emirates,” said Walter Heerdt, Senior Vice President Marketing & Sales of Lufthansa Technik. //

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The brake specialists with a Boeing 787 brake in front of the test rig. Left to right: Alexander Bischof, Raimund Bendel, Andreas Ochs, Mathias Eckert, Jörg Schollmayer and (front) Manuel Urbanski with a brake gage in his hand.

First 787 brake test bench in Europe In January this year, Lufthansa Technik’s Wheels and Brakes Services department in Frankfurt was named Recommended Repair Center (RRC) for 787 wheels and brakes by Messier-Bugatti-Dowty, supplier of Boeing 787 wheels. The new 787 brake test bench has now become operational, and the first tests have been performed.

// Aircraft manufacturer Boeing had departed from tradition not only in relation to the 787 structure but in many of its systems as well. The aircraft brakes feature new technology, too. Instead of the conventional modulation of brakes by hydraulic pressure, electrical actuators are now used. Testing of this system, which had not been used in a civil aircraft before, requires a special test rig for the electrical system, amongst other things. Apart from manufacturer Messier-Bugatti-Dowty, the Frankfurt wheels and brakes shop has the first test rig for Boeing 787 brakes in Europe. “We are the only independent MRO provider to have this totally novel brake technology,” said product engineer Frohmut Belthle. Through the

addition of this modern component the The novel technology meant that the complex development project has signifitest rig had to be designed from scratch, cantly enhanced the offerings available to necessitating a six digit figure investment. customers. Dispensing with the hydraulic As such an investment does not make system eliminates the possibility of leaks sense especially in the case of smaller and the associated airlines, the shop is early removals of the also helping to protect complete brake. Lufthansa Technik’s Moreover, unlike the market position. We are the only independent classic hydraulic The shop staff have MRO provider to have this brake systems, the already been trained totally novel brake technology. Frohmut Belthle electrical 787 brakes for the 787 test rig and have built-in test successfully completequipment (BITE) and ed testing of the first extended monitoring functions. As a result electrical brakes. On top of this there are it is possible to detect and replace defecplans in Frankfurt to integrate other “elective gearbox parts, individual motors or a trical” types into the MRO portfolio in the cable harness directly on the aircraft. future. //

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The Boeing 787 brakes feature electrical actuators which require a special test rig for their maintenance.



Strong services for small parts Formerly offered under the roof of Lufthansa Technik Logistik Services, the Consumables and Expendables (C&E) supply has been restructured and is now part of Lufthansa Technik’s Component Services. Customers can now obtain all of these services from a single source – integrated provisioning of parts that may be small but are also essential to worry-free flying operations.

While appearing big in print, this very small ball bearing is a good example of the big impact of having a flawless support with consumables and expendables.

Efficiency for C&E Rounding off Lufthansa Technik’s all-embracing portfolio of component services, the highly efficient C&E supply is available in different products, subject to the individual customer’s service level requirements. c.now® – ad hoc consumable supply Simple ordering of consumables and expendables at short notice and without permanent contract. c.more® – classic consumable supply Reliable and efficient C&E provisioning – without regular costs or long-term obligations. c.all® – integrated consumable supply Fully integrated all-round provisioning with consumables and expendables: instead of planning, buying in and storing the material oneself, Lufthansa Technik guarantees material availability at the customer’s premises.



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ufthansa Technik’s services for consumables and expendables (C&E) are based on extensive, long-term experience of the requirements of all the established aircraft types as well as on a broad knowledge of every type of material. As a one-stop shop, Lufthansa Technik provides comprehensive services, offering its customers significant cost-cutting potential along with excellent material availability. Following a reorganization, C&E provisioning has moved closer to component support – a development that brings several benefits to customers. Since the beginning of the year material support for consumables, which previously was in the hands of Lufthansa Technik Logistik Services, has been handled by Lufthansa Technik’s Component Services, which is effectively a one-stop shop. As a result of the reorganization Lufthansa Technik customers now have a single point of contact for the supply of components and consumables. Integrated supply concepts

Integrated supply – c.all® c.now® is the most direct path to material supply. As an entry-level service, c.now® is aimed at customers who want to cover their routine and AOG material requirements on an ad hoc basis without entering into a binding agreement. This service is available for customers without an existing contract with Lufthansa Technik. As a one-stop shop, Lufthansa Technik bundles consumables and expendables from more than 1,000 different suppliers and manufacturers, and is therefore able to physically supply its customers with over 400,000 part numbers. A large amount of part numbers are permanently on stock in Lufthansa Technik’s own warehouses. Thus, by contacting Lufthansa Technik for AOG or non-AOG requests, the expert sales team will ensure immediate supply of the material the customer needs, 24 hours a day, 7 days a week – without a fixed contract or minimum order quantity. Classic supply – c.more® The next level of support for C&E supply by Lufthansa Technik is c.more®. On the basis of a classic supply contract c.more offers preferential purchasing terms for a jointly defined spectrum of consumables which are commonly used in the customer’s operations. The list of relevant part numbers is created on the - 4 0 - 5 0 70

Hotline 24/7 k AOG des

Non-AOG requests: Phone +49-40-5070-67568 [email protected]

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The highest level of C&E support is c.all®, the integrated consumable supply with guaranteed material availability. Within the framework of this C&E solution, Lufthansa Technik assumes the long-term responsibility for planning, ordering and supplying all C&E part numbers for the customer. It includes the optimized on-site storage of frequently needed consumables directly at the customer’s facility and a direct link to Lufthansa Technik to ensure the rapid and efficient supply of material needed on an unplanned basis. Lufthansa Technik’s consumables and expendables experts take care of the material control, so that their airline customers can focus more closely on their core business. The new bundling of all material support products at Lufthansa Technik makes even more comprehensive component support services possible. “On request we can work with the customer to develop a strategy that covers all his requirements in the area of component and material support, on the basis of which the appropriate products can then be selected,” says Burkhard Pfefferle-Tolkiehn, Director Sales & Customer Service of Lufthansa Technik. “Optimal provisioning with components and consumables & expendables from a single source is the passport to worry-free flying operations.”

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For non-contractual customers (c.now®) AOG requests (24/7): Phone +49-40-5070-4308 [email protected]

basis of either the know-how and historic consumption data of the aircraft operator or an Initial Provisioning Study (IP) provided by Lufthansa Technik. The purchasing terms for these items are governed by a guaranteed material price list. This enables aircraft operators to streamline their procurement process and allows them to purchase C&E materials with an easy ordering process.

Ad hoc supply – c.now®

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As Harald Gloy, Senior Vice President Aircraft Component Services of Lufthansa Technik, explains: “In this way we have aligned our overall concept for component and material provisioning more closely to the needs of our customers and we are now putting greater emphasis on integration. For example, if a customer needs an aircraft component plus the associated bolts and washers, both aspects of his enquiry are now handled by one and the same point of contact.” Moreover, because the different areas work more closely together it is less complicated to find the best overall solution for every customer – individual products are no longer considered in isolation.

With its years of experience and its proven services for consumables and expendables Lufthansa Technik is the partner of choice for optimal material supply. Three different C&E supply concepts support aircraft operators with exactly the level of support they need – from ad hoc supply to comprehensive and integrated services.

For other C&E support requests (c.more®, c.all®) Michael Bohn Phone +49-40-5070-60384 [email protected]

16 | Regional Sales


Moscow’s airport Domodedovo is home to Lufthansa Technik Vostok Services.

Value for a T strong region The sales team for Lufthansa Technik’s largest region – Eastern Europe and the CIS – has been reorganized. A team of representatives in Hamburg and Moscow ensures fast and simple contact between customers and the production sites.

he Lufthansa Technik sales region of Eastern Europe and the CIS has certain unique features. It spans ten time zones, making it Lufthansa Technik’s biggest sales region. At the same time it is an extremely inhomogeneous region, with private, state, low-cost and legacy carriers as well as cargo airlines. To cope with the difficult conditions of this extremely dynamic and demanding market, Lufthansa Technik’s sales team has been reorganized. Dmitri Zaitsev, Director Sales Eastern Europe & CIS, is satisfied: “We now have a perfect mixture of experienced and young staff in the team who are highly motivated as they work in this demanding market.” Lufthansa Technik’s familiar principle of “Closer to the customer” is also reflected in the reorganization of this sales team. The

office in Moscow is headed up by Andreas van de Kuil, General Sales Manager Russia & CIS. He has been actively working in this sales region for a year and manages a team of five: Elena Prokop, Denis Kanevskiy, Natalia Konovalova and Dmitry Tverdov are Key Account Managers out in the field while Yulia Povernova performs the role of Administrative Assistant. The Moscow sales team shares an office with Lufthansa Technik Vostok Services that is responsible for the customer service of component projects. Customer service is also offered regionally in Tashkent, Uzbekistan and in Almaty, Kazakhstan. In addition to Sales Director Dmitiri Zaitsev, Ralf Zimdars and Eckart Gwildis work as experienced Sales Executives at the Lufthansa Technik site in Hamburg. They

Regional Sales | 17


Contacts Sales Russia and CIS

Fast availability in Russia

Lufthansa Technik has been represented in Eastern Europe and the CIS region for over 30 years. Its oldest customer TAROM Rumanian Air Transport has more than 32 years of cooperation with Lufthansa Technik. Since more than 20 years Aeroflot with its five subsidiary airlines is Lufthansa Technik’s biggest customer in the region. Over the last year Lufthansa Technik has succeeded in signing a whole series of contracts with this customer. Thus, a service contract has been concluded for Aeroflot’s growing Boeing 777 fleet, while the existing contracts with Rossiya Airlines and Donavia have been extended. One new customer is Aurora Airlines, with whom an exclusive component contract is now in place. Dmitri Zaitsev points out: “For a customer of this size Lufthansa Technik offers the best terms for all the subsidiaries. This means that every subsidiary profits from the purchasing power of Aeroflot.” Dmitri Zaitsev is optimistic about the future: “We are en route to being able to offer products tailored to the needs of every single customer. With this value selling will we will be able to strengthen our position further.”

Dmitri Zaitsev Phone +49-40-5070-5404 Cell +49-172-432-7645 [email protected] General Manager Russia and CIS Andreas van de Kuil Phone +7-495-937-5103 ext. 130 Cell +7-903-797-1939 [email protected] Sales Executive Ralf Zimdars Phone +49-40-5070-4454 Cell +49-151-5894-9344 [email protected] Sales Executive

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S CA Hotline Russia

Eckart Gwildis Phone +49-40-5070-3690 Cell +49-172-432-7646 [email protected] Sales Administration Yulia Povernova Phone +7-495-937-5103 ext. 120 Cell +7-964-630-5628 yulia.povernova @lht.dlh.de Key Account Manager Elena Prokop Phone +7-495-937-5103 ext. 190 Cell +7-903-799-6753 [email protected] Key Account Manager Denis Kanevskiy Phone +7-495-937-5103 ext. 140 Cell +7-903-561-6326 [email protected] Key Account Manager Natalia Konovalova Phone +7-495-937-5103 ext. 170 Cell +7-903-561-4969 [email protected] Key Account Manager Dmitry Tverdov Phone +7-495-937-5103 ext. 160 Cell +7-903-797-1940 [email protected]

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Selling value

Regional Director Eastern Europe & CIS

Single Component Availability (SCA) // Lufthansa Technik’s fast and flexible service for component loan, exchange and sale, is now offered locally in Russia. Specifically adapted to the customs regulations and market requirements of the Russian Federation, SCA grants fast access to a newly set-up local component stock at Moscow Domodedovo Airport. Managed by Lufthansa Technik Vostok Services this local inventory enables Lufthansa Technik to rapidly provide high-quality and reliable aircraft components to customers in Russia. - 49 5 - 93 e

work not just only directly with customers in Eastern Europe and the CIS but also maintain ties with different departments within the company and represent the interests of the team in Hamburg. The MRO market in Eastern Europe and the CIS is growing and Lufthansa Technik is succeeding as well. Besides the largest carrier Aeroflot and its subsidiaries, there are several private airlines growing at a double-digit rate. These include UTair, Transaero, Siberia Airlines and Ural Airlines.

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Staffed by highly knowledgeable and experienced local customer service representatives, Lufthansa Technik Vostok Services offers the responsiveness operators expect for their individual needs and situation. Both routine requests and AOG orders are answered through a dedicated hotline at extended office hours. Russianspeaking staff is guaranteeing close support for customers and rapid delivery of aircraft components. Component loan, exchange and sale in the Russian Federation through Lufthansa Technik Vostok Services is currently available for Airbus A320 and Boeing 737NG aircraft families. // Lufthansa Technik Vostok Services Phone +7-495-937-5150 [email protected]

18 | Employee Portrait



Britta Krefter and her colleagues are responsible for the electrical systems, from the cable connections to installation of the latest IFE systems.

More than laying cables Britta Krefter is Supervisor Avionics in Aircraft Base Maintenance at Lufthansa Technik’s Hamburg base. Given the complex electronics in modern aircraft, her work has changed enormously over the last few years.

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ritta Krefter and her colleagues at Aircraft Base Maintenance in Hamburg are responsible for the electrical systems, from the cable connections to installation of the latest IFE systems or the complicated process of setting and checking the aircraft compass. In this capacity they support C- and D-checks, cabin modifications, Supplemental Type Certificate related layovers and also original equipment for a wide range of aircraft types, from the Boeing 747 to the A340. Just recently they have been involved in the installation of FlyNet in the A380 as well. Enthusiasm for technology from the start “I have always been more interested in technology than in home economics,” Britta Krefter recalls. “Whenever anything needed repairing at home, I would see to it.” On leaving school, she became the first woman to train as an electronics engineer specializing in energy devices with Lufthansa in Hamburg, a training that no longer exists under that name. On completing her training, she moved “straight into the dock”, as she says. Since at the time there was still no electronics training career path specifically for aircraft, Britta Krefter was introduced to working on the aircraft in a teaching shift. Later she worked alongside experienced colleagues.

She quickly gained experience and additional qualifications for specific types and also as Aircraft Mechanic Cat A and Cat B. Having gained the critical qualification of Base Maintenance Senior Technician, in 2005 she became the first Female team leader in avionics. Just three years later she took the examination for the master’s certificate in aeronautical engineering and was promoted to shift leader. In the early days Britta Krefter regularly had to contend with expressions of doubt that a woman could serve as shift leader. “I had to prove myself. But with technical knowledge and diplomatic skill I succeeded in convincing a lot of people,” she recalls. “Though in today’s very young team, that is no longer an issue.” “A bit of everything” As shift leader, Britta Krefter is responsible for 37 employees in three teams altogether. Each team has a team leader, with whom she works closely. Staff management is an important part of her work. She draws up rosters, plans courses, conducts staff appraisals, stands in for team leaders when required, visits various planning meetings for layovers and provides induction training to placement students. She also prepares

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20 | Employee Portrait


Despite her many organizational responsibilities Britta Krefter keeps up her qualifications for working on the aircraft by working directly on it.

technical operations, obtains approvals for certain processes, checks the tools and takes care of all security-related tasks, for example preparing for audits. “I love being with my colleagues, working with them and motivating them,” she says. Despite all these largely organizational activities she has not lost direct access to the aircraft. “As well as my work as shift leader, I do try to keep up my qualifications for working on the aircraft by working directly on it,” she says. Her day always starts with a walk through the aircraft so that she can personally form an impression of the progress of the work. “Most problems you only see when you are directly on-site,” she says. As well as coordinating with the avionics team leaders she also works closely with the event manager. At daily meetings

craft. “Before, if something didn’t work, it the individual trades on the aircraft coordiwas usually because a cable or the connecnate their activities closely with each other tions were not working properly. Today the so that the work can proceed without delays. problem often lies in the software,” she says. “It is good that despite my managerial responsibilities I am still so close to the air- If that is the case, she and her colleagues will get support from the IT specialists. craft,” says Britta Krefter. “I’m very lucky – Even if it was someeverything that I what by chance that she want for myself is came to aviation, she there.” Britta KrefI would love it if more looks forward to her ter hopes to be women could get interested in work every day: “Every able to continue this work. layover is different, and this work for many Britta Krefter there are always new, years. “The more I modern systems. I never work on aircraft, cease to be fascinated by the complex the more interesting it actually gets,” she technology of an aircraft, how everything says. The trade of aircraft electronics engiinteracts together.” She has just one wish: neer has changed dramatically over the “I would love it if more women could get last few years and has become even more interested in this work.” complex with the latest generations of air-

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Personalities Dr. Claus Bauer is Vice President Engine Service in Hamburg since March. Dr. Bauer holds a PhD in engineering from the Technical University of Darmstadt and began his career at Lufthansa Technik in Hamburg as a Design Engineer in 2000. From 2001 to 2004, Dr. Claus Bauer was Director Operation in the Completion Center, after which he became Vice President Completion. In 2008, he took over as Vice President VIP & Executive Jet Maintenance, and in 2010 Dr. Claus Bauer was appointed Vice President Aircraft Maintenance MUC&DIR in Frankfurt.

Dr. Helge Sachs has been appointed Head of Corporate Innovation Management and Product Development at Lufthansa Technik in Hamburg in March 2014. He studied Aerospace Engineering at RWTH Aachen University, followed by a PhD at Hamburg University of Technology. He began his career with Lufthansa Technik in 2009 as Project Team Leader in the Technology Engineering & Research Projects department. From 2012 to 2013, Dr. Helge Sachs served there as Team Leader and from 2013 to 2014, he was heading up the program for the development of future technologies and innovations.

Saskia Hissnauer has been appointed new Head of Customer Service at Spairliners. In 2008 she joined Lufthansa Technik as Key Account Manager and Project Leader for Aircraft Component Services, and later took over the lead of one of Lufthansa Technik’s top priority projects. Saskia Hissnauer now manages the Customer Service team of Spairliners including the AOG desk.

For more information: www.spairliners.com

eServices | 21


“Snap Happy” for a fast overview The new manage/m® function “Groundtime Overview” sets trends in CAMO View transparency standards: All it takes is a new manage/m® smartphone App, a photo and a few clicks for Lufthansa users to have immediate access to all pertinent information about their aircraft downtime.

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here is my aircraft right now? Are there any maintenance updates or changes? It is the duty of a Continuing Airworthiness Management Organization (CAMO) to always be up to date concerning the actual status of their fleet. Planned and unplanned maintenance downtimes have to be made transparent to the owner to enable him to react upon the issues. In the past, the operator had to search for specific maintenance events within the system. And sometimes, when time runs short to hold the take-off slot, technical logbook entries were transferred into manage/m® after the aircraft had already taken off again. The newly developed App m/CAMo has solved this problem. “State-of-the-art technology such as a smartphone can be a helpful instrument supporting modern aviation maintenance,” underlines Lufthansa Technik project manager Felix Titze, who was responsible for the setup of processes, training and introduction of the new tool. Using the App, the engineer simply takes

a picture of the logbook entry with an iPhone. The data is automatically transferred to the system while Lufthansa Technik can manually transfer them into the Technical Operations WebSuite manage/m®, if required. Customers can thus expect to have the latest entry in an aircraft’s logbook only seconds after the picture was taken, and of course, while the aircraft is still on the ground. Integrated into the WebSuite, the new function “Groundtime Overview” arranges all of an operator’s aircraft neatly on one page with an eye-catching traffic light system. Individual aircraft are presented in a table using the colors green, yellow and red to show their status. This way the customer easily detects changes in a planned maintenance event or whether everything is still green – which means: on track and ready to go. Since the beginning of the year, the new process has been rolled out at Lufthansa stations, ensuring greater CAMO transparency for the customer: “Within the last

months we have sent more than 500 iPhones to Lufthansa stations around the globe to ensure that the customer gets direct access to the entries,” says Titze. Having helped in the development phase of the project, customer Lufthansa German Airlines is satisfied with the new procedure and recent developments of manage/m®: “If we, for example, see an aircraft marked yellow, we know that a scheduled maintenance event has been changed and can react accordingly”, explains Alexander Sohn of Lufthansa German Airlines. This is mainly possibly because of the new m/CAMo App, which enables users to gain direct insight into the technical logbooks and to even re-classify a work item. This kind of clearly laid out transparency helps the customer fulfill his role as an operator – at all times giving him the “Active Control” required by the authorities. Jamila Jadran Phone +49-69-696-37386 [email protected]

The function “Groundtime Overview” arranges all of an operator’s aircraft neatly on one page with an eye-catching traffic light system. Individual aircraft are presented in a table using the colors green, yellow and red to show their status.

For more information: www.manage-m.com



T Managing the flow Lufthansa Technik Logistik Services has a central role in assuring the supply chain for overhaul facilities, airlines and spare part providers. The Logistics Control Tower is the single point of contact for transportation, 24/7 availability and customized network solutions.

he ability to see all of a customer’s material transport movements worldwide at the touch of a button and receive proactive information about the status of the shipments and any deviation from the planned sequence of events at all times – that’s the added value that customers gain from Lufthansa Technik Logistik Services’ new Logistics Control Tower. Lufthansa Technik Logistik Services began the task of centralizing and optimizing the dynamic logistics processes involved in material support for aircraft base maintenance in Sofia four years ago. Thanks to the Flow Management product it has already been possible to significantly reduce transit times and transport costs. Dedicated team for material logistics The Flow Management team is primarily tasked with the organization of transports and monitoring them in real time. Should any discrepancy between planned and

The Flow Management team in Sofia.



actual events occur, the team intervenes swiftly. As Nikola Karamalakov, Manager Supply Chain Solutions at Lufthansa Technik Logistik Services, explains: “What makes the service unique is that the entire team acts as central point of contact for customers, shippers and freight forwarders – all the parties related to the logistics process. As a 24/7 operation there’s always a flow manager available to handle our partner’s requests.” For example, if a heavy maintenance facility has ordered a component from an external manufacturer and the item is urgently needed in order to release the aircraft back to service, the flow manager will initiate the collection of the goods. He will coordinate the transport with the shipper, a dedicated provider of emergency airfreight services and local entities at the receiving end and manage any potential exception along the way to ensure a timely delivery. Drawing on their experience and good contacts, flow managers can route spare

parts within parcel service networks at favorable prices, and – should the need arise – extract and expedite materials for just-in-time delivery. Proven with MROs, airlines, manufacturers The growing team is available around the clock to arrange supplies for the six overhaul lines at Lufthansa Technik Sofia. In addition the Flow Management team also controls the supply chains of Lufthansa Technik’s base maintenance operations in Malta, Budapest and soon Shannon. The services from Sofia are also provided to the Spairliners joint venture, the Lufthansa Group airlines CityLine, Germanwings and SWISS, alongside Air France Industries, aircraft manufacturers Saab and SuperJet International and numerous other customers. In the last year alone more than 23,000 individually planned and monitored import shipments were handled for various customers, along with some 13,000 timecritical exports for customers of Lufthansa Technik who are supported under a Total Component Support (TCS®) contract. The utilization of Flow Management for TCS® customers is currently being extended. Summing up the benefits, Nikola Karamalakov says: “The Flow Management product is the result of continuous improvement and extensive experience gained through our steady expansion on the European aviation market. We make or customer’s supply chains transparent, understandable and, most of all, controllable at a tailor-made level.” Lufthansa Technik Logistik Services Phone +49-40-5070-5331 [email protected]

Customer advantages • 24/7 availability • Single point of contact for all queries • Lower transport times and costs • Continuous transparency and seamless control from order placement to delivery • Extensive know-how in worldwide material support • Large and constantly optimized network of partners

Logistics Control Tower The Logistics Control Tower offers customers an optimal overview and full control of the complete flow of materials including all auxiliary aspects of transport management. The tower is the tool for steering material orders accurately through all supply chain processes and monitoring them continually, as well as reevaluating and influencing their status if necessary.

24 | Engine Services


Members of the local Airline Support Team (AST®) after successfully performing an on-site job.

Airline Support Team in Montreal Lufthansa Technik has established an AST® Engines team for on-site engine services in Montreal, Canada. Initially aimed at major customer Air Canada, it is now expanding its capability and capacity to offer other operators in the region quick and easy access to Lufthansa Technik’s engine know-how both on site and on wing.

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peedy on-wing and on-site solutions for engine-related problems – this is exactly what AST® Engines stands for. Also known as the “Flying doctors”, Lufthansa Technik’s specialist teams are often able to avoid engine overhauls and removal of the engine from the wing through targeted maintenance procedures. The catalog of on-wing and on-site services offered by AST® Engines includes every possible task to assure minimum aircraft downtime and avoid potentially costly engine shop visits. The new station in Montreal, Canada, was established to enable customers in the region to profit from Lufthansa Technik’s long-standing, extensive experience in engine services. Wolfgang Weynell, Vice President Marketing & Sales of Lufthansa Technik, said: “The North American, and especially the Canadian market including one of our largest international customers, Air Canada, is a cornerstone in our global business. The implementation of the new engine support team in Montreal is one of our measures to optimize our technical

services by being closer to our customers and offering the right solutions to meet their needs. We started last year by guaranteeing Air Canada the best possible support on-site. Now we are ready to expand this great service”. Having been operational for several months, the Airline Support Team Montreal has recently received its Transport Canada approval and now offers a range of AST® services for Canadian-registered operators for the following engines types: CFM56-3/5/7, CF34 series, CF6-80 and PW4000. At present shop events are taking place in Air Canada’s newly built Engine Maintenance Center. The Lufthansa Technik AST® team for the station has established itself directly in the line maintenance hangar, with a workshop in which tools and operating resources are stored and engine components

can be inspected and repaired. The AST® work on the engine is then carried out in the customer’s hangar. For this purpose the Canadian AST® team has developed and built a series of innovative mobile workstations. Klaus Lorenz is the AST® manager in Montreal. He comes originally from Hamburg and heads up the team, which currently consists of eight staff including two experienced technicians from Lufthansa Technik Germany, who are helping the newer staff to familiarise themselves with the specific requirements of an AST® team. In time the team will be manned entirely by Canadian specialists. Klaus Lorenz is very satisfied with the skills and commitment of his team: “It works really well. The support from Air Canada in establishing the station has been superb and we are getting extremely positive feedback from them in terms of

This CFM56-5A was damaged by birdstrike. Lufthansa Technik has been tasked with performing a top case repair.

Engine Services | 25


Typical erosion damage of the fan abradable on a CFM56-7B engine.

Customer advantages • • • • • •

Highly efficent repair process Complete (360°) replacement Short aircraft ground time No spare engines required Highly flexible AST® performance Transport Canada approval

On-site fan abradable replacement the quality of our work and cost savings as a result of being present on-site”. The aim is to increase the team size to 14 in 2014. On the basis of the positive customer response, Lorenz is optimistic that this team will achieve the necessary utilization. “We can perform the work directly on the customer’s site and offer a number of services that are unique. This is an excellent way for us to demonstrate our technical expertise, saving time and money for operators.” The Airline Support Team in Montreal will also be supported by the central organization in Germany. Lorenz is very pleased with this aspect of the arrangements as well. “We have an excellent working relationship with our colleagues in Germany!” Shop visit avoided The implications of the unique flexibility provided by the AST® service in Canada are not just theoretical, but are illustrated by two recent examples. Firstly, the replacement of a lowpressure turbine (LPT) module on a CF34-10 in collaboration with Lufthansa Technik AERO Alzey and secondly replacement of the number 2 bearing seal on a PW4000 without removing the LPT major module (a capability which is unique to Lufthansa Technik). In each case the customer benefited through the avoidance of a costly shop visit. Each job was completed seamlessly and to the satisfaction of the customer, exactly like any other AST® mission! Airline Support Team Montreal Klaus Lorenz Phone +1-514-633-0088 [email protected]

The CFM56-7B engine can suffer from erosion and flaking of the abradable material surrounding the fan. With a new proprietary repair method, Lufthansa Technik’s Airline Support Team (AST® Engines) is able to replace the material on wing.

// On CFM56-7B engines the fan abradable material occasionally suffers from erosion or flaking. In contrast to other CFM56 engine types the abradable material of CFM56-7B engines consists of an epoxy compound (“Blue Filler”) and the fan case is an aluminum alloy structure. This combination makes the replacement of the “Blue Filler” a difficult task. In the past, only partial replacement of the abradable was possible on wing, the so-called patch repair. However, in case the entire abradable coating needed replacement, the engine had to be removed from the wing and at least partially disassembled. To cut costs and aircraft ground time associated with such a repair, Lufthansa Technik has developed a proprietary process to remove and re-apply the Blue Filler even on an installed engine. The new procedure includes high pressure water stripping of the fan case to remove the damaged abradable

material and a two-step application of the new abradable coating. Using this new process, Lufthansa Technik’s Airline Support Team (AST® Engines) is able to perform a complete (360°) fan abradable replacement of CFM56-7B engines on wing. The entire process can be performed within three days. With the new repair method being available there is no need to send the engine into a shop if the fan abradable shows defects. Lufthansa Technik’s Airline Support Team (AST® Engines) is able to replace the “Blue Filler” material on site or on wing. Using this process, customers avoid the down time and costs such a repair required previously, thus achieving the most economical solution – the typical result of an AST® Engine mission. // Olaf Hamm Phone +49-40-5070-1763 [email protected] www.lufthansa-technik.com/ast

26 | Cabin Products


Cabin interiors reloaded The over 200-person strong Lufthansa Technik cabin interior modification team is relaunching its services. Drawing from a combination of unique in-house capabilities full-scale modification services for commercial airlines are now available from a single source.

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he interior shops of Lufthansa Technik Base Maintenance in Hamburg, which up to now primarily offered backbone support to Aircraft Base Maintenance, will in future offer full-scale modification services for commercial airlines directly from a single source. The workshops are working in close collaboration with the company’s Engineering department, the Original Equipment Innovation division and Lufthansa Technik’s VIP workshops. For example, instead of having to buy expensive new seats, thanks to this in-house capacity, Lufthansa Technik’s interior shops in Hamburg can provide commercial airlines with low-cost, ultra-flexible, fast solutions that involve modifying existing parts of the cabin. Thanks to the separate wiring workshop, it is even possible to undertake complete electrical and electronic upgrades of existing configurations within next to no time. All electrical cabling can be fabricated 22

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individual components as we are in manufacturing prototypes in our workshops.” Airline-proven products For Lufthansa German Airlines the workshops recently designed and manufactured over 1,000 new LED flashlight holders that can simply click into place in the same holders that previously held more traditional lamps, thus saving the airline enormous reequipment costs. At the moment the teams are building components in large volumes for economy cabins that are to be upgraded from centrally supplied entertainment systems to stand-alone computing power directly in the seat. This entails extensive structural work plus complete rewiring. Arne Bruhn Phone +49-40-5070-64489 [email protected]

May 2014

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complete. Specialists in another discipline can adapt the cabin design to the airline’s new look using foils or paintwork. Discussing the new capability, Arne Bruhn, head of the interior shops of Lufthansa Technik Base Maintenance, says: “Thanks to many years’ experience as an aircraft overhaul service provider, we have an expertise in the modification of existing aircraft cabin that is unique in the market. Against the background of ever faster innovation cycles and growing passenger expectations, commercial airlines are confronted with the task of finding cost-effective solutions for the long-term development of their cabin product. In this area we see ourselves as the ideal partner. Together with our colleagues from Engineering, Innovation and VIP Completion we can manufacture the components for a modified cabin within the shortest time. We are just as successful in the development services we offer for

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z

Meet you at EBACE 2014 VIP // A premiere and a show highlight, a fully-furnished and very detailed 1:20 scale model of a Boeing 747-8 in VIP configuration will be on display at the Lufthansa Technik booth at this year’s EBACE. The industry’s top address for supporting private and business jets of every size, Lufthansa Technik will present its SixStars portfolio of life cycle services in Geneva. With more than 50 years of experience and more than 90 narrowbody and widebody VIP aircraft completions to date Lufthansa Technik is the market leader in this business. //

Events & Exhibitions | 27


Products to win

Meet us at...

This year’s Aircraft Interiors Expo once again proved to be the industry’s key platform to launch new products and solutions.

06 – 08 May 2014 | London

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inning the prestigious Crystal Cabin Award in the “Passenger Comfort Services” category, Lufthansa Technik’s new Gigabit-speed wireless access point WAP was one of the many highlights of the show. Combining the highest innovation and latest technology demanded in areas such as IFE and cabin design, visitors of the Aircraft Interiors Expo were impressed with what is the world’s largest display of aircraft interior solutions.

Besides the WAP with its maximum transmission rate of 1.3 Gbps, Lufthansa Technik showcased an array of other new cabin and IFE products at its booth. A scale model of the next-generation Patient Transport Unit for intensive care above the clouds was on display next to the latest-technology GuideU non-electrical floor path marking system, the HelioJet LED cabin lighting and the Media Trolley storage system for IFE tablets.

ap&m The Airline Purchasing & Maintenance is a networking event, bringing together everyone working in the commercial aviation after-market.

20 – 22 May 2014 | Geneva

EBACE European Business Aviation Convention & Exhibition is a premier event and the annual meeting place for the European business aviation community.

20 – 25 May 2014 | Berlin

ILA (Berlin Air Show) The Berlin Air Show, also known as ILA, is an international aerospace trade show and pan-European marketing platform which provides direct access to all European markets.

07 – 09 October 2014 | Madrid

MRO Europe For maintenance, repair and overhaul, as well as manufacturing, at MRO Europe the latest standards for productivity and aerospace technology are presented.

21 – 23 October 2014 | Orlando For more information: www.lufthansa-technik. com/flyer-aix

Available in white or color, the HelioJet LED cabin lighting system literally was a highlight of the Lufthansa Technik booth. www.lufthansa-technik. com/heliojet

NBAA The NBAA (National Business Aviation Association) Business Aviation Convention & Exhibition is the business aviation industry’s largest and most efficient annual gathering of buyers and sellers.

For more information: www.lufthansa-technik.com/events

28 | Products & Services


Airbus

World of services No matter if you are a regional start-up, a small or mid-sized carrier, a private or governmental operation, or a legacy airline: Our range of products and services can be tailored for commercial and private fleets of every mix, kind and age.

A300/A310

Total Support Services Total Support Services are the first choice for any customer wanting to enjoy cost-efficient and reliable flight operations and focus on his core business at the same time. • Total Operational Support (TOS®) • Total Technical Support (TTS®) • Total Base Maintenance Support (TBS™) • Total Material Operations (TMO®) • Total Component Support (TCS®) • Total Engine Support (TES®) • Total Landing Gear Support (TLS™)

A318

Line Maintenance Base Maintenance Component Services Engine Services: JT9D, PW4000-94, GE CF6-80C2

A300

A319

A318

Single Services Single services and shop load events such as letter checks, engine overhauls or repairs of single components are at the core of a unique assembly of products and services. • Aircraft Services • Component Services • Engine Services • Landing Gear Services • VIP & Executive Jet Solutions • Logistics & Training

A320

A319

A321

A320

A321

Hotline 24/7 k AOG des

eServices Lufthansa Technik’s Technical Operations Websuite manage/m® allows operators to manage their technical operations via a web-based system. For more information: www.lufthansa-technik.com/services

308

H otl i ne

A330

-4

+

Special Services The world’s leading manufacturer-indepenent MRO provider offers a product portfolio reaching beyond traditional MRO services from the manual. • Composite Repairs (ARC®) • Engine Parts & Accessories Repair (EPAR) • Maintenance Management Services (MMS) • Aircraft Leasing & Trading Support (ALTS®) • AOG Services - 4 0 - 5 0 70 49 • Surface treatment Cabin & IFE Products Lufthansa Technik has successfully established a line of cabin products. • Cabin Management & IFE Systems • Aircraft & Cabin Equipment • Connectivity • Patient Transport Solutions

Airbus A300/A310

A340 A330

Airbus A318 Line Maintenance Base Maintenance Component Services Engine Services: CFM56

Airbus A319 Line Maintenance Base Maintenance Component Services Engine Services: CFM56-5, V2500-A5



Airbus A330 Line Maintenance Base Maintenance Component Services Engine Services: CF6-80, PW4000-100, Trent 700

Airbus A340 Line Maintenance Base Maintenance Component Services Engine Services: CFM56-5, Trent 500

A350 A340-300

Airbus A350 planned

A380

Airbus A380 Line Maintenance Base Maintenance Component Services Engine Services: Trent 900

Products & Services | 29


Boeing 737

Regionals Boeing 737

Q-Series

Bombardier Q400 Line Maintenance Base Maintenance Component Services Engine Services: PW100, PW150

Line Maintenance Base Maintenance Component Services Engine Services: CFM56-3 Q-Series

737 NG 737

Boeing 737NG

CRJ

Bombardier CRJ Line Maintenance Base Maintenance Component Services Engine Services: GE CF34

Line Maintenance Base Maintenance Component Services Engine Services: CFM56-7B CRJ 700

747 737NG/MAX

Boeing 747

CSeries

planned

Line Maintenance Base Maintenance Component Services Engine Services: JT9D, PW4000, CF6-80C2 757 747-8

Boeing 757 Line Maintenance Base Maintenance Component Services Engine Services: RB211-535

757 767

E-Jets

ERJ 190

E-Jets 170/175, 190/195, Line Maintenance Base Maintenance Component Services Engine Services: GE CF34

Boeing 777

Business Jets Airbus Corporate Jets

Line Maintenance Base Maintenance Component Services

ACJ Line Maintenance Base Maintenance Component Services Engine Services: CFM56, V2500-A5

Boeing 777-9X

vorläufige Zeichnung

777 777-9X

Embraer

Boeing 767 Line Maintenance Base Maintenance Component Services Engine Services: PW4000-94, CF6-80C2

767 777

Bombardier CSeries

Boeing 777-9X

Boeing Business Jet

planned

Airbus Corporate Jetliner Line Maintenance

BBJ Base Maintenance Component Services Engine Services: CFM56-7B

787

Boeing 787 Line Maintenance Component Services Engine Services*

Bombardier

Challenger, Learjet, Global Express. Line Maintenance Component Services Engine Services: CF34

*schedule to be defined

787

MD-11

MD-11 Line Maintenance Base Maintenance Component Services Engine Services: CF6-80C2, PW4000-94

Bombardier

Boeing Business Jet (BBJ)

Challenger Family

Embraer

Embrear Executive Jets

Embraer Legacy, Lineage. Line Maintenance Base Maintenance Component Services Engine Services: CF34

30 | Contacts


Senior Vice President Marketing & Sales

Vice President Marketing & Sales

Key Account Govt. & Special Mission Aircraft

Walter Heerdt p +49-40-5070-2524 f +49-40-5070-2101 [email protected]

Wolfgang Weynell p +49-40-5070-2547 f +49-40-5070-2101 [email protected]

Hans Indlekofer p +49-40-5070-2548 f +49-40-5070-64423 [email protected]

Key Account VIP & Executive Jets Joachim von Holtzapfel p +49-40-5070-3514 f +49-40-5070-8331 joachim.vonholtzapfel @lht.dlh.de

Let’s talk about solutions

Director Sales USA and Canada

Director Sales Western Europe (acting)

Director Sales Central Europe

Robert Gaag p +1-305-379-1222 f +1-305-379-2771 [email protected]

Georgios Ouzounidis p +49-40-5070-5295 f +49-40-5070-5869 [email protected]

André Fischer p +49-40-5070-2590 f +49-40-5070-9865128 [email protected]

Director Sales Latin America and Caribbean

Director Sales Middle East, Africa Wieland Timm p +49-40-5070-3053 f +49-40-5070-5067 [email protected]

Jörg Femerling p +1-305-379-2604 f +1-305-379-2771 [email protected]

Local representatives Australia and Pacific Roland Wunderlich p +61-3-8623-6067 f +61-3-8623-6169 roland.wunderlich @lht.dlh.de

BeNeLux Rudi Preud'homme p +32-2-752-8690 f + 32-2-752-8673 rudi.preudhomme@ lht.dlh.de

India Wolfgang Hartl p +91-22-3953-7405 f +91-22-3887-4843 wolfgang.hartl @lht.dlh.de

Italy Georgios Ouzounidis p +39-0331 233713 f +39-0331 233799 georgios.ouzounidis @lht.dlh.de

Canada Dan Hepworth p +1-514-245-0143 daniel.hepworth @lht.dlh.de

China

Japan

Russia

Hidenori Sato p +81-45-309-2777 f +81-45-309-2777 hidenori.sato @lht.dlh.de

Andreas van de Kuil p +7-495-937-5103 f +7-903-797-1939 andreas.vandekuil @lht.dlh.de

Steven Wang p +86-10-6465-1593 f +86-10-6463-8016 [email protected]

Affiliates & Corporations | 31


Key Account Lessors & Banks

Line Maintenance Worldwide

Harry Seeger p +49-40-5070-4780 f +49-40-5070-3980 harry.seeger @lht.dlh.de

Michael Struck p +49-69-696-69660 f +49-69-696-69666 linemaint.agrmts @lht.dlh.de

Lufthansa Technik AERO Alzey Phone +49-6731-497-0 Fax +49-6731-497-197 [email protected] | www.lhaero.com

Lufthansa Technik Turbine Shannon Phone +353-61-365-512 Fax +353-61-360-513 [email protected] | www.ltts.ie

Lufthansa Technik Brussels Phone +32-2-752-8660 Fax +32-2-752-8673 [email protected] www.lufthansa-technik.com/brussels

Lufthansa Technik Vostok Services Phone +7-495-981-5850 Fax +7-495-981-5852 [email protected] www.lufthansa-technik.com/vostok

Lufthansa Technik Budapest Phone +36-1-296-3000 Fax +36-1-296-3001 [email protected] | www.lht-budapest.com Lufthansa Technik Component Services Phone +1-818-765-6201 Fax +1-818-765-7023 [email protected] www.lufthansa-technik.com/ltcs Lufthansa Technik Intercoat Phone +49-4191-809-100 Fax +49-4191-2826 [email protected] www.lht-intercoat.de

Director Sales Eastern Europe and CIS Dmitri Zaitsev p +49-40-5070-5404 f +49-40-5070-2558 [email protected]

Director Sales East Asia Richard Haas p +852-2846-6370 f +852-2156-0230 [email protected]

Lufthansa Technik Landing Gear Services UK Phone +44-20-8589-1941 Fax +44-20-8589-1901 [email protected] www.lht-landinggear-uk.com Lufthansa Technik Logistik Services Phone +49-40-5070-5331 Fax +49-40-5070-8667 [email protected] | www.ltls.aero Lufthansa Technik Maintenance International Phone +49-69-696-46929 Fax +49-69-696-69603 [email protected] www.lufthansa-technik.com/ltmi

Director Sales South East Asia and Australia Robin Johansson p +65-6733-9081 f +65-6733-1923 [email protected]

Lufthansa Technik Malta Phone +356-2560-4000 Fax +356-2560-4190 [email protected] | www.lht-malta.com Lufthansa Technik Milan Phone +39-02-7486-7357 Fax +39-02-7486-7073 [email protected] www.lht-milan.com Lufthansa Technik Philippines Phone +63-2-855-9311 Fax +63-2-855-9309 [email protected] www.lht-philippines.com Lufthansa Technik Services India Phone +91-22-935-37409 Fax +91-99-5800-5695 [email protected] www.lufthansa-technik.com/india

Dubai Ziad Al Hazmi p +971-4-4057-557 f +971-4-33148-66 [email protected]

Turkey Fulya Türköz p +90-212-465 55 57 m +90-531-490 36 54 fulya.tuerkoez @lht.dlh.de

United Kingdom Paul Conway p +44-7812-091074 paul.conway @lht.dlh.de

Lufthansa Technik Shenzhen Phone +86-755-2777-5925 Fax +86-755-2750-0269 [email protected] www.lht-shenzhen.com Lufthansa Technik Sofia Phone +359-2-4601-777 Fax +359-2-4601-251 [email protected] | www.lht-sofia.com

Lufthansa Technical Training Phone +49-69-696-2751 Fax +49-69-696-6384 [email protected] | www.ltt.aero Lufthansa Bombardier Aviation Services Phone +49-30-8875-4600 Fax +49-30-8875-4511 [email protected] | www.lbas.de Lufthansa LEOS Phone +49-69-696-8222 Fax +49-69-696-93888 [email protected] www.lufthansa-leos.com Airfoil Services Phone +603-6145-3612 Fax +603-6141-6810 [email protected] www.airfoilservices.com Ameco Beijing Phone +86-10-6456-1122 ext 4100/4101 Fax +86-10-6456-1823 [email protected] www.ameco.com.cn BizJet International Phone +1-918-832-7733 Fax +1-918-832-8627 [email protected] | www.bizjet.com Hawker Pacific Aerospace Phone +1-818-765-6201 Fax +1-818-765-5759 [email protected] www.hawker.com Heico Aerospace Phone +1-954-961-9800 Fax +1-954-987-7585 [email protected] www.heico.com IDAIR Phone +49-40-5070-69416 Fax +49-40-5070-64144 [email protected] | www.idair.aero lumics Phone +49-40-5070-61361 [email protected] www.lumics-consulting.de N3 Engine Overhaul Services Phone +49-3628-5811-0 Fax +49-3628-5811-8240 [email protected] | www.n3eos.com Shannon Aerospace Phone +353-61-370-000 Fax +353-61-361-100 [email protected] www.shannonaerospace.com Spairliners Phone +49-40-5070-66499 Fax +49-40-5070-66742 [email protected] www.spairliners.com

Around the clock. No matter what.

Our worldwide Total Component Support TCS® for your Boeing 787. The success of an aircraft’s daily operations depends on flawless component support when needed. With decades of experience spanning hundreds of aircraft, Lufthansa Technik’s component team has successfully established an optimum supply process for 787 operators. Wherever you need us, we are happy to be of service. Lufthansa Technik AG, [email protected] Call us: +49-40-5070-5553

www.lufthansa-technik.com/787

More mobility for the world