English in Higher Education Administration

English in Higher Education Administration Elementary course

Jasmina Đorđević Savka Blagojević Biljana Mišić Ilić

FOSTERING UNIVERSITY SUPPORT SERVICES AND PROCEDURES FOR FULL PARTICIPATION IN THE EUROPEAN HIGHER EDUCATION AREA TEMPUS Project 544006-TEMPUS-1-2013-1-RA-TEMPUS-SMGR

English in Higher Education Administration Elementary course Publisher University of Niš For the publisher Prof. Dr Dragan Antić Reviewers Dr Tatjana Đurović Dr Vesna Lopičić Dr Vladan Pavlović Proofreaders and consultants Marija Stojković, MA Dr Branka Milenković Sonja Stojanović Technical design Dr Jasmina Đorđević Cover design Dr Dušan Stamenković Printed by Unigraf-X-Copy, Niš Circulation 200 © 2016 by University of Niš, Republic of Serbia ISBN 978-86-7181-088-3 CIP - Каталогизација у публикацији Народна библиотека Србије, Београд 811.111'276.6:378-057.16(035) ЂОРЂЕВИЋ, Јасмина, 1972English in Higher Education Administration : еlementary course / Jasmina Đorđević, Savka Blagojević, Biljana Mišić Ilić. - Niš : University of Niš, 2016 (Niš : Unigraf-X-Copy). - 121 str. : ilustr. ; 29 cm "Fostering University Support Services and Procedures for full Participation in the European Higher Education Area Tempus Project 544006-tempus-1-2013-1-ra-tempus-smgr"--> nasl. str. - Tiraž 200. ISBN 978-86-7181-088-3 1. Благојевић, Савка, 1953- [аутор] 2. Мишић Илић, Биљана, 1962- [аутор] a) Енглески језик - Административна терминологија - Приручници COBISS.SR-ID 223145740

The publication was produced within the implementation of the TEMPUS Project 544006-TEMPUS-12013-1-RA-TEMPUS-SMGR Fostering University Support Services and Procedures for Full Participation in the European Higher Education Area (FUSE) www.fuse.ni.ac.rs

The European Commission support for the production of this publication does not constitute an endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Contents UNIT

GRAMMAR

VOCABULARY

HOW TO

Unit 1:

page 7

My workplace 1.1 My name is…

Present Simple Tense: am/is/are

work, study, live, have, think, like…

talk about yourself

8

1.2 My desk

a/an/some

stationery

talk about your desk

10

office

describe your office

12

describe your workplace

13

1.3 My office 1.4 Level up 1.5 Revision

14

Unit 2:

15

Welcoming students 2.1 How can I help you?

can/can’t, could/couldn’t

fill in, submit, need; forms/application

ask for help

16

2.2 Application

Present Simple Tense

enrol, apply, choose; course/scholarship

talk about forms and applications

18

personal information in forms and applications

talk about daily work with students

20

talk and write about your work

21

2.3 Administration 2.4 Level up 2.5 Revision

22

Communication focus 1

telephone, fax, email, complaint

I have a problem

answer the phone or write an email to solve a problem

23

Unit 3: 25

Student life at the faculty 3.1 How many courses…?

How much/How many; few/a few/little/a little/ a lot of, several

choose courses; get material

ask about quantity

26

3.2 Subjects, tests, exams…

Countable and uncountable nouns; Plural of Nouns; Personal pronouns

subject, test, exam, grade, classwork, homework

talk about quantity

28

schedule/days of the week

plan daily activities and talk about them

30

talk and write about schedules

31

3.3 Monday to Friday 3.4 Level up 3.5 Revision

32

Contents UNIT

GRAMMAR

VOCABULARY

HOW TO

Unit 4:

page 33

Visiting Serbia 4.1 Get to know Serbia

Prepositions of place and direction

theatre, museum, café, cinema, turn, take

ask for direction

34

4.2 Culture in Serbia

Definite article

fortress, dance, food, resort, tourism

talk about places

36

fun, party, clubbing, concert

make arrangements, talk about them

38

learn and talk about events

39

4.3 Having fun in Serbia 4.4 Level up 4.5 Revision

40

lectures, electives, obligatory courses; spare time, fun

Communication focus 2 Studies come first!

plan your day

Unit 5: The Faculty 5.1 Where’s the Dean’s office? 5.2 Assistants and professors

43

Possessive forms

Dean, library, finance department, facilities services, premises

talk about institutions and their staff

44

Present Continuous Tense

teaching staff (titles)

talk about faculty staff

46

months of the year

tell the time and talk about the calendar

48

talk about higher education

49

5.3 January to December 5.4 Level up 5.5 Revision

50

Unit 6:

51

The University 6.1 Faculties at the University 6.2 What did you learn about the University 6.3 In the past…

6.4 Level up

6.5 Revision

41

Past Simple Tense

engineering, economy, law, medicine, arts, science, technology

talk about institutions in education

Past Simple Tense – irregular verbs

organisation of the university

talk about the administration at a university talk and write about past events

prepositions of time

talk and write about your life and career in the past

52

54

56

57

58

Contents UNIT Communication focus 3 The Bologna process in Serbia Unit 7: Financial administration 7.1 Money makes the world go round 7.2 I won’t pay more than…

GRAMMAR

VOCABULARY mobility, learning agreement

HOW TO assist incoming students

page 59

61

Expressing the future

fees, tuition, aid, budget, self-financing

Comparison of adjectives

invoices, receipts, income, salary, taxes financing studies – student loan, part-time work

7.3 If I don’t find the money…

talk about the future compare and contrast financial issues express possibility, advice, recommendation, etc. explain how to make an ordinary payment

7.4 Level up

62

64

66

67

7.5 Revision

68

Unit 8: Legal administration

69

8.1 Law and order 8.2 He says that this problem can be solved.

8.3 What can be done about this?

Passive Voice

law, regulation, statute, article, paragraph

talk about legal issues

70

Indirect Speech

request, claim, certificate, diploma, transcript of records

report speech

72

solutions for legal issues

provide solutions to problems

74

solve a student’s legal problem

75

8.4 Level up 8.5 Revision Communication focus 4 Almost done!

76

thesis proposal, mentor, final paper

assist students with their final paper

77

Additional material

79

Grammar reference

87

Irregular verbs

107

Transcripts

109

Glossary

116

Introduction Internationalization in education, and higher education in particular, has immensely increased over the past couple of decades. The real and expected influx of international students and researchers to the higher education institutions in Serbia is thus creating the need for professional communication in English in higher education administration, especially in student support services and student administration. The book English in Higher Education Administration is the output of the TEMPUS project Fostering University Support Services and Procedures for Full Participation in the European Higher Education Area (FUSE), whose general objective is to develop capacity of Serbian higher education institutions to establish and improve support services and procedures dealing with international cooperation and mobility in line with advanced EU practices. One of its specific objectives is capacity building of teaching and non-teaching staff, including the development of English language skills among administrative staff. For administrative staff in higher education, who, as a rule, are not language professionals and have a very limited exposure to English, and who usually do not work with international students, it may be very difficult and demanding when they have to do their job in English and communicate with international students and researchers in their line of work. English in Higher Education Administration is an elementary course, intended for administrative staff working with international students and researchers, at international offices and student services at universities, faculties and colleges in Serbia, who already have basic knowledge of English, but need certain skills and knowledge of English that go beyond the range of ordinary language courses. English in Higher Education Administration is a tailor-made practical course that helps administration staff gain such knowledge. It can be used independently as a short, intensive specialist course, or can be integrated into a longer and more general English language course. It takes the learner systematically through the key segments of administrative tasks related to admission and servicing of international students, and contains a range of materials for listening and reading covering a variety of real-life situations in higher education administration, focusing on authentic materials and settings in Serbia and Serbian higher education. The course aims to develop all four language skills (listening, speaking, reading and writing), with special emphasis on vocabulary acquisition and functional accuracy. Listening activities are aimed at training learners to understand native and non-native students and researchers talking about their work and study, and administrative needs. Speaking activities require learners to talk about regular administrative duties in their line of work and give relevant information. These activities are for fluency practice and not primarily accuracy. The real importance of these activities lies in the communicative process. As in real-life communication, the participants may not always understand each other at first. It is important that the learners develop strategies for coping with not understanding and not being understood. For example, they should be encouraged to ask for clarification when they do not understand something and to try rephrasing when they are not understood. Reading activities train learners to understand a wide variety of simple informative and functional texts including forms and students’ documents and mails. Writing activities focus on reinforcing language. One type is written grammar and vocabulary practice. The other are writing tasks that include short descriptions, guided summaries, fill in simple mobility-related administration forms, short memos and notes, short work-related mails to students and colleagues, etc. Reading and writing activities are based on some authentic materials, in English but also in Serbian, as these are the forms that international students are required to use and may need the help from the student administration. The units and activities are aimed at steadily developing both the learner’s competence and confidence, so that by the end of the course they will be able to carry out their communicative tasks effectively.

The coursebook contains 8 units, 4 special communication focus units, and 5 appendices, to provide minimum 60 hours of classwork. Typically each unit starts by examining new vocabulary items and a particular grammar point, but also contains practice sections, speaking, reading and writing activities, and ends up with practical additional activities and a revision. After each two units, there is a special communication focus unit, for more advanced optional activities. English in Higher Education Administration includes five appendices. Appendix 1 contains additional material for reading comprehension and translation, Appendix 2 is the grammar reference section, Appendix 3 is the list of common irregular verbs, Appendix 4 contains tapescripts for listening comprehension activities and Appendix 5 is the Glossary of most important higher education administration terms in Serbian and English, with brief definitions in English. The materials are a mixture of administrative and general purpose language. Tasks that accompany some passages are designed in such a way that they can be used for self-study or homework. The accompanying audio CD contains the dialogues and listening sections from all the units and listening comprehension activities. Although initially tailor-made as a coursebook for the administrative staff at Serbian higher education institutions, the book is by no means limited to Serbia and can hopefully serve as a model for similar courses for other non-native English speaking higher education institutions worldwide, with a slight modification of authentic material to suit specific settings and needs.

The publication was produced within the implementation of the TEMPUS Project 544006-TEMPUS-12013-1-RA-TEMPUS-SMGR Fostering University Support Services and Procedures for Full Participation in the European Higher Education Area (FUSE) www.fuse.ni.ac.rs

Unit 1 Unit SPEAKING

1

 Introduce yourself  Talk about your workplace  Describe your work LISTENING  Listen to people introduce themselves  Listen to people from other countries speak English READING  Read about workers in administration WRITING  Write sentences about your workplace ONLINE MATERIAL Oxford Advanced Learners’ Dictionary

My workplace

My name is… p. 8

My desk p. 10

My office p. 12

Unit 1

My workplace

1.1 My name is… GRAMMAR: Present Simple Tense: am/is/are

VOCABULARY: name, job, work, study, live, have, think, like… A VOCABULARY: name, job, work, study, live, think, like

HOW TO: talk about yourself

1A Look at the people in pictures A, B and C and fill in the blanks with

 am, is and are. 1B Introduce yourself in a similar way. Write down the sentences and introduce yourself to the group. e.g.

Hello. My name is… I am from… My job is to… I work at…

2A Look at the words in the box. Who can you describe by these words? Write (A), (B) or (C) next to each word. Sometimes more options are possible.

male work busy beautiful

female like nice happy

a student a volunteer international think

2B Complete the sentences with words from the box above.

Hi. My name _________ Jelena. I ________ from Serbia. I work at the faculty. My job __________ to help new students.

B

Hello. My name _________ Marko. I ________ a student from Serbia. My duties __________ to welcome international students and to help them. C

Jelena: I ____________ at this faculty. Students think I am very ___________. Marko: Students _______ I work here but I am only _______________. Maria: I am an ____________ student and I am very __________ to study here. Jorgos: I am __________ from Greece and I __________ it here in Niš.

Hi. We _________ Maria and Jorgos. We ________ from Greece. We __________ students and we want to study in Serbia.

Unit 1

My workplace

1.1 GRAMMAR Questions and negatives with to be in the Present Simple Tense.

PRACTICE 6A Put the sentence elements into the correct order.

Grammar reference: p. 87 3A Fill in the blanks with the correct form of am, is or are - affirmative or negative.

1. ________ Jelena at her desk? 2. Maria and Jorgos _________ from Serbia. They are from Greece. 3. I ________ Marko and who _____ you? 4. Jelena ________ a student from Greece. She ______ from Serbia. 3B Listen and check. Then listen and repeat. T1.1 PRACTICE

1. twenty-five./ He/ is/ ________________________________ 2. from/ Poland./ They/ are/ ________________________________ 3. name/ Maria./ Her/ is/ ________________________________ 4. is/ student./ a/ Jorgos/ ________________________________ 5. are/ twelve/ in/ a/ group./ students/ There/ ________________________________ 6B Make negative and question forms for the sentences above.

e.g. He is twenty-five. He is not twenty-five. Is he twenty-five?

4 Make questions for the following sentences. SPEAKING

1. His name is Jorgos. ____________________________? 7A Complete sentences 1-6 about yourself. 2. They are from Greece. 1. I work at … ____________________________? 2. I help … 3. They are not from Serbia. 3. Students say I am … Where_______________________? 4. I think I am … 4. He is not a student. 5. My work is nice but sometimes it… Who ________________________? LISTENING 5 Listen to a student talk about herself and fill in the blanks (T1.2). Hi. I am a student from __________. I want to _____________ English at this faculty. I ________ it in Serbia. I hope the students from Serbia ______________ nice. Oh, and ________________ do you come from?

7B Work in groups. Ask and answer questions. Find out what your colleagues do at their workplace.

e.g.

A: Where do you work? B: I work at… C: What is your job like? A: Sometimes I am very…

Unit 1

1.2

My workplace

My desk GRAMMAR: a/ an/ some

VOCABULARY: stationery

HOW TO: talk about your desk

VOCABULARY: stationery and office supplies

READING

1A Look at the picture. What objects can you see?

3A Read what Jelena is saying about her desk and supply the missing stationery items. My desk is very organized. I have (1) _____, (2) _______ and (3) ____________ in this glass. There are highlighter pens in many different colours. The (4) ___________ about our students are on this shelf. A small box with (5) __________ and another bigger box with (6) ___________ are in front of me. I also have a (7) __________ and some (8) ____________.

1B Match the numbers from the box with the objects presented in the picture.

3B Listen again and check your answers. T1.3 GRAMMAR reference: p. 87

1 student 4 folder 7 highlighter pen 10 computer

2 pen 5 stapler 8 desk 11 chair

3 post-it 6 pencil 9 scissors 12 staples

1C Put a, an or some in front of the nouns in the box above. SPEAKING 2 Work in pairs. Tell each other about your desk and your stationery.

e.g.

A: I have a pencil and a pen. B: I work on my computer. C: I have paper clips for important folders. D: There is a stapler on my desk.

4A Complete the sentences with a, an or some.

1. There are ______ pencils on the desk and _____ pink highlighter pen. 2. There is ______ computer on the desk. 3. There is also a box with _____ paper pins on her desk. 4. _____ important item is _____ very comfortable chair. 4B Complete the sentences based on the grammar reference on p. 87.

We use ____ or ____ in front of singular nouns! a pen

a chair

an important folder

We use _____ in front of plural nouns! some chairs some folders some students

Unit 1

My workplace

1.2 PRACTICE

WRITING sentences

5A Complete the sentences with a/ an or some.

7A Look again at the text about Jelena’s desk on p. 10. Put the nouns she mentions into the right column.

1. There is ____ green highlighter pen on the desk. 2. There are ______ students with Marko. 3. There is _____ airport in Niš but it is small. 4. There is _____ international airport in Belgrade. 5. This girl is ____ student from Greece. 6. There are _______ international students from Europe at our faculty. 7. I work with _____ old computer. 5B Look at the following phrases and complete the sentences below.

a book an idea

an important book a great idea

We use _________ in front of noun phrases beginning with a consonant and ____________ in front of noun phrases beginning with a vowel.

SPEAKING 6 Work in pairs. Discuss which office supplies are important.

e.g.

A: I think that a stapler is important. B: I work with highlighter pens.

a

an

some

7B Use the nouns and write sentences about your own desk.

e.g. There is a stapler… I have some pens… There are some paper clips… 7C Read your sentences to the group.

Tip! Use the online Oxford Learners’ Dictionary available at http://www.oxfordlearnersdictionaries.com/ Type the word stationery and look at the picture supplied there to learn about other office supplies!

Unit 1

My workplace

1.3 My office

FUNCTION: talking about your office VOCABULARY: office

LEARN TO: describe your office

VOCABULARY office 1 Put the words from the box under the correct image.

stapler telephone printer

pen scissors shelf

FUNCTION 2 Work in pairs and talk about your office.

e.g. A: There is a … in my office. B: There are some … on my desk. C: There is a… on my desk. D: There are some…. in my office.

chair computer folder

paper clip pencil desk

LEARN TO describe your office 3 Write sentences about your office. Use the words from the pictures above.

e.g. My office is… It is… There are… My desk is… My chair is…

Unit 1

1.4

My workplace

Level up

FUNCTION Describing your workplace Use words from the word cloud and describe your workplace.

My

___________

is

very

____________.

I

have

_____________,

___________ and ____________ in this _________. The ______________ and the ___________ are on this desk. The ____________ about our ___________________ are on this ___________________. A small ________________ with ____________ and another bigger box with __________________ are in front of me. I also have a _________________ and some __________________.

Unit 1

1.5

My workplace

Revision

VOCABULARY English words that you know now: English words

Meaning in Serbian

English words

Meaning in Serbian

GRAMMAR Choose the correct answer:

1. I am _______ volunteer. a) not b) a c) an 2. My job _______ to help students a) are b) is c) a 3. We ______ from Greece. a) are b) is c) be 4. Is ________ from Serbia? a) they b) I c) he 5. Is ________ a pen on the desk? a) their b) there c) there’re FUNCTION Describe your workplace. Use the words from the box and complete the sentences.

printer

pens

pencils

organized

computer

My desk is ________. There are some ________ and _________ on my desk. There is also a _________ on my desk. There is a __________ in our office.

Unit 2Welcoming students

Unit 2

Unit SPEAKING

2

 Ask for help  Give instructions  Talk about daily work in administration LISTENING  Listen to people give you instructions  Learn how to complete forms and applications READING  Read about applications and how to register at a faculty WRITING  Fill in an application at the faculty  Submit a form ONLINE MATERIAL British Council Learn English

Welcoming students

How can I help you? p. 16

Application… p. 18

Administration p. 20