The Friends and Family test score for April for this hospital is 42.7. This is ... 12.
19. 10. 1. 16. 40. 22. 26. Number of promoters. 8. 3. 5. 1. 2. 7. 12. 7. 0. 13. 30. 20.
Friends and Family Test The test asks the standard question: How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment? Patients use a six point descriptive response scale to answer the questions with the following response categories. Response Category
Response Rating
Extremely Likely
Promoter
Likely
Passive
Neither likely nor unlikely
Detractor
Unlikely
Detractor
Extremely unlikely
Detractor
Don’t know
Not counted
Patients must be surveyed on the day of discharge or within 48 hours of discharge. We ask our patients the question by means of a patient survey sent to patients’ homes within 48 hours of discharge as we believe this provides the most accurate results. The score is calculated as follows:
This calculation provides a score on a range from -100 to 100.
Cambridge University Hospitals NHS Foundation Trust is comprised of two hospitals, Addenbrooke’s Hospital, and the Rosie Maternity Hospital. Within Addenbrooke’s Hospital is an Emergency Department (A&E Department). Addenbrooke’s Hospital The Friends and Family test score for April for this hospital is 42.7. This is based on 521 responses. The Friends and Family test score for June for this A&E Department is 62.7. This is based on 355 responses. Tables are shown below, as are scores by ward. Addenbrooke’s Inpatient Friends and Family Test
Apr
Score
42.7
Addenbrooke’s A&E Department Friends and Family Test
Apr
Score
62.7
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
The Friends and Family Test will be rolled out to the Rosie Maternity Hospital in October 2013. Also this month, in the same survey in which we asked the friends and family question, 95.3% of patients responded that their expectations of a good hospital had been met or exceeded relating to whether or not they felt safe as a patient, with 95.5% of patients’ expectations being met or exceeded in relation to staff being kind and caring. 93.1% of patients’ expectations were met or exceeded in terms of doctors keeping them informed of their condition or treatment, and 93.9% of our patients responded that in terms of their overall experience, the Trust had met or exceeded their expectations.
APRIL Total Friends and Family Proforma Apr-13 CANCER C10 Total number of responses in period Number of promoters Number of passives Number of detractors SCORE
C4 17 11 5 1 58.82
C5 20 11 4 5 30
C6
D5
7 4 1 2 28.57
21 9 9 3 28.57
CRITICAL CARE CDU D4-IDA D7 2 2 17 1 1 2 1 0 7 0 1 8 50 0 -35.29
