How to Order Student Advantage

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Student Advantage is a program where students get Office 365 pro plus at no additional cost ... (this includes Outlook.com, SkyDrive, Xbox Live, Office 365, etc. ) ...
How  to  Order  Student  Advantage  for  your  Institution    

Overview:   Student  Advantage  is  a  program  where  students  get  Office  365  pro  plus  at  no  additional  cost  provided   institutions  meet  the  following  criteria:   1. Institution  has  an  EES  agreement  or  an  OVS-­‐ES  agreement   2. Licenses  100%  of  Faculty/Staff  organization  wide  for  Office  pro  Plus    

Student  Advantage  (SA)  Includes:   •

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5  installs  of  either  Office  365  Pro  Plus  or  Office  2011  for  Mac   o Office  365  Pro  Plus:  Word,  Excel,  PowerPoint,  OneNote,  Outlook,  Lync,  Access,  InfoPath,   Publisher  installed  on  Windows   o Office  2011  for  Mac:  Word,  Excel,  PowerPoint,  Outlook,  Lync   Latest  version  of  Office  for  both  PC  and  Mac  ensuring  students  are  current  on  their  office  skill  s   Ability  to  edit  Office  Documents  through  Office  Mobile  on  iOS  and  Android   Office  on  demand  for  windows  devices  

 

What  do  I  need  to  get  started?   a. Check  with  your  reseller  if  your  institution  qualifies  for  this  program   b. An  Office  365  for  Education  subscription  (It  is  free  for  education).  Details  below  on  how   to  sign  up  for  Office  365,  if  you  don’t  have  one  presently  (See  section  1.3)   c. An  Office  365  Enrollment  created  under  your  EES  –  Your  Reseller  will  create  this  for  you   if  an  enrollment  has  not  been  created  previously     Since  various  institutions  order  licenses  for  Office  365  differently,  please  review  the  criteria  below  to   determine  where  your  institution  lies  and  the  procedure  you  should  follow  for  ordering:   Section  1:  EES  Customers   1. Existing  Office  365  customers  who  ordered  Office  365  licenses  through  their  reseller   2. Existing  Office  365  customers  who  ordered  Office  365  licenses  through  the  Portal   3. Not  an  existing  Office  365  Customer   Section  2:  FAQs  –  for  additional  clarification          

Section-­‐1.1:  Existing  Office  365  customers  who  ordered  Office  365   licenses  through  their  reseller   1. Check  with  your  reseller  if  you  qualify  for  the  Student  Advantage  Program   2. Check  with  your  reseller  for  the  Office  365  enrollment  that  is  linked  to  your  Office  365  Tenant   a. Some  customers  have  multiple  enrollments  linked  to  1  or  more  Office  365  tenants,   identifying  the  Office  365  enrollment  that  is  linked  to  your  Office  365  Tenant  is  critical   3. Request  your  reseller  to  place  “X”  quantity  of  the  student  advantage  SKU  under  the  Office  365   enrollment  that  is  linked  to  your  Office  365  Tenant   4. Since  the  link  between  your  Office  365  enrollment  and  Office  365  Tenant  exists,  the  ordered   licenses  will  show  up  automatically  in  the  “licenses”  section  of  the  portal,  after  the  order  is   processed  by  Microsoft    

Section-­‐1.2:  Existing  Office  365  customers  who  ordered  Office  365   licenses  through  the  Portal   Student  advantage  licenses  can  only  be  ordered  through  the  reseller.  This  license  WILL  NOT  be  available   through  the  Office  365  portal.  If  you  previously  ordered  your  free  A2  or  other  licenses  directly  from  the   Office  365  portal  then  we’ll  need  to  follow  the  steps  below  to  order  the  SA  licenses  through  your  reseller     1. Find  out  who  your  reseller  is  by  contacting  your  account  team  and  then  Check  with  your  reseller   if  you  qualify  for  the  Student  Advantage  Program   2. Ask  your  reseller  to  create  an  OFFICE  365  ENROLLMENT  under  your  institution’s  EES  agreement   3. While  the  enrollment  is  being  created,  tell  your  reseller  the  quantity  of  SA  licenses  you  need.   Once  that  is  done,  they’ll  send  the  enrollment  for  your  institution’s  signature   4. Once  signature  is  received,  the  reseller  will  place  the  order  with  Microsoft  which  could  take  4-­‐5   days  for  processing,  more  if  ordered  during  peak  period   5. After  the  order  is  successfully  processed,  the  primary  contact  listed  on  the  order  will  get  the   following  activation  email.  Please  ensure  the  Office  365  admin  is  listed  as  the  primary  contact  in   the  paperwork.  If  the  activation  email  is  sent  to  someone  else,  please  have  them  forward  the   email  to  you.  This  activation  email  is  CRITICAL                          

Email  Subject  line  -­‐Action  required:  Complete  your  profile  to  set  up  your  services    

   

 

6. Please  use  the  “SIGN  IN”  option  and  sign  in  with  the  Office  365  admin  credential  for  the  Office   365  tenant  that  you  wish  to  these  SA  licenses  to  show  up.  Please  note:   a. Signing  in  with  the  wrong  credentials  will  result  in  these  licenses  showing  up  in  the   wrong  tenant,  so  please  be  careful!   b. If  you  choose  the  “SIGN  UP”  option,  it  will  create  a  brand  new  Office  365  tenant  and  deposit   the  licenses  there.  If  you  have  an  existing  Office  365  tenant,  then  please  don’t  use  the  “SIGN   UP”  option   7. PLEASE  NOTE:  Before  “SIGNING  IN”  –  Please  sign  out  of  all  existing  Microsoft  Online  Services   (this  includes  Outlook.com,  SkyDrive,  Xbox  Live,  Office  365,  etc.)    or  Office  365  services.  Ideally   open  a  browser  in  “in-­‐private  browsing”  mode,  copy  the  URL  and  then  sign  in  with  the  right   Office  365  credentials.  This  is  to  prevent  your  license  from  accidentally  ending  up  in  the  wrong   tenant   8. Once  signed  in  –  you’ll  get  the  following  message  and  the  SA  licenses  will  show  up  under  the   “License”  section  of  your  Office  365  portal  within  24  hours  

   

Section  1.3:  Not  an  Existing  Office  365  customer   If  you  currently  don’t  use  or  don’t  have  any  existing  Office  365  environment  then  please  follow  the   procedure  below  to  order  the  SA  licenses.     1. Find  out  who  your  reseller  is  by  contacting  your  account  team  and  then  Check  with  your  reseller   if  you  qualify  for  the  Student  Advantage  Program   2. Ask  your  reseller  to  create  an  OFFICE  365  ENROLLMENT  under  your  institution’s  EES  agreement   3. While  the  enrollment  is  being  created,  tell  your  reseller  the  quantity  of  SA  licenses  you  need.   Once  that  is  done,  they’ll  send  the  enrollment  for  your  institution’s  signature   4. Once  signature  is  received,  the  reseller  will  place  the  order  with  Microsoft  which  could  take  4-­‐5   days  for  processing,  more  if  ordered  during  peak  period   5. After  the  order  is  successfully  processed,  the  primary  contact  listed  on  the  order  will  get  the   following  activation  email.  Please  ensure  the  Office  365  admin  is  listed  as  the  primary  contact  in   the  paperwork.  If  the  activation  email  is  sent  to  someone  else,  please  have  them  forward  the   email  to  you.  This  activation  email  is  CRITICAL          

Email  Subject  line-­‐  Action  required:  Complete  your  profile  to  set  up  your  services    

   

 

6. Please  use  the  “SIGN  UP”  option,  it  will  create  a  brand  new  Office  365  tenant  and  deposit  the   licenses  there.    The  Sign  UP  page  looks  like  this:                          

    7. PLEASE  NOTE:  when  creating  the  Office  365  tenant,  choose  the  tenant  name  for  your  tenant   which  is  -­‐  tenantname.onmicrosoft.com,  carefully.  This  cannot  be  changed  and  your  choice  of  a   tenant  name  is  subject  to  availability.  Tenant  name,  however,  is  not  the  domain  of  your  tenant.   You  have  the  option  of  adding  the  domain  of  your  choosing  under  the  “Domains”  section  of  the   Office  365  portal  and  following  the  instructions  therein     8. After  you  finish  signing  up,  along  with  creating  a  brand  new  Office  365  tenant,  your  SA  licenses   will  also  show  up  under  the  “License”  section  of  your  Office  365  portal  within  24  hours      

Section  2:  Frequently  Asked  Questions     1. Can  I  try  or  pilot  Office  365  pro  plus  before  ordering  licenses?   A. Yes,  you  can  sign  up  for  a  free  Trial  here:  http://fasttrack.office.com/pilot     The  trial  period  lasts  for  30  days  and  gets  you  50  trial  A3  licenses  which  allows  you  to  test  Office   365  pro  plus  features.  If  you’d  like  to  continue  maintaining  this  Office  365  tenant,  you  can  take  it   out  of  Trial  mode  by  adding  a  domain  to  this  tenant.  Adding  a  domain  removes  the  30  day   constraint  and  your  Office  365  tenant  will  not  expire  in  30  days.  However,  please  note  that  the   Trial  A3  licenses  will  expire  in  30  days.       If  you  want  to  use  this  tenant  as  your  main  Office  365  tenant,  you  can  add  Student  Advantage   licenses  into  this  Office  365  tenant  by  following  the  procedures  outlined  in  Section  1.2     2. What  is  the  SKU  #  for  Student  Advantage  licenses?   A. 5XS-­‐00002       3. Is  the  quantity  of  licenses  the  same  as  the  EES  FTE  count?   A. Since  Office  365  works  on  licensing  individual  accounts  to  activate  Office  365  Pro  Plus,  you   would  need  to  order  quantity  based  on  the  ACTUAL  number  of  student  enrollment  and  NOT  the   EES  student  FTE  formula/calculation     4. We  don’t  have  our  Activation  Email,  what  should  we  do?   A. Since  the  activation  email  is  sent  to  the  Primary  Contact  listed  in  your  enrollment  paperwork,   please  check  with  that  contact  and  have  them  forward  the  email     If  you’re  still  not  able  to  find  it,  Please  raise  a  support  ticket  through  your  Admin  portal  in  the   Office  365  tenant  by  stating  the  Enrollment  number  that  the  licenses  were  ordered  against.  You   can  also,  call  the  Office  365  Commerce  and  Billing  Support  team  to  request  they  (re-­‐)send  you   an  “Activation  Email”  for  your  Office  365  tenant.  They  can  be  reached  at  1-­‐877-­‐913-­‐2707,  Mon-­‐ Fri  9am-­‐5pm  local  time.      You  will  need  to  provide  the  Enrollment  number  that  the  licenses  were   ordered  against     5. We  used  the  wrong  credentials  to  “SIGN  IN”  with  and  the  licenses  went  to  the  wrong   tenant..what  should  we  do  now?   A. You  have  two  options  to  resolve  this.  One  would  be  to  ask  your  reseller  to  cancel  this  order  and   have  them  place  an  identical  order  under  a  new  Office  365  Enrollment.  The  other  would  be  to   contact  Office  365  Support  by  raising  a  ticket  through  the  Office  365  admin  portal  or  by  calling   1-­‐877-­‐913-­‐2707,  Mon-­‐Fri  9am-­‐5pm  local  time.      You  will  need  to  provide  the  Enrollment  number   that  the  licenses  were  ordered  against.       6. What  happens  after  the  licenses  show  up?  How  do  they  get  assigned  to  user  accounts?   A. Licenses  in  Office  365  don’t  get  assigned  automatically.  You  can  manually  assign  these  licenses   to  individual  accounts  or  use  Powershell  scripts  to  assign  licenses  to  accounts  in  bulk  

  7. Can  we  order  ONLY  Student  Advantage  Licenses  and  not  activate  other  Office  365  services  like   Exchange,  Sharepoint  and  Lync?   A. Yes,  you  can.  You  have  the  choice  of  activating  any  service  for  your  users  based  on  the  license   you  assign  their  user  account.  If  you  don’t  the  exchange  license  for  your  user,  then  this  service   won’t  activate  itself.  Consequently,  if  you  only  assign  the  SA  license,  then  only  Office  365  Pro   Plus  will  be  activated  for  your  users.   Although  you  don’t  have  to,  it  is  highly  recommended  that  you  try  enabling  the  Free  SharePoint   Online  license  in  the  A2  plan.  SharePoint  online  gives  your  users  25GB  of  free  storage  through   SkyDrive  Pro.  Also,  SharePoint  online  needs  to  be  assigned  to  a  user,  if  you  want  to  give  them   Office  on  Demand  –  Streaming  of  Office  applications  directly  to  a  PC    without  downloading  it   8. A.

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  Can  we  order  other  Office  365  licenses  like  A2  or  A3  along  with  SA  licenses?   Yes,  the  part  numbers  will  differ  but  you  can  order  free  A2  or  paid  A3  licenses  along  with  your   SA  licenses.  Same  criteria  &  procedure  as  enumerated  in  Section  1.1  –Section  1.3  apply  to   activate  these  licenses     What  resources  do  you  have  for  DEPLOYING  student  advantage?   These  links  below  are  great  resources  to  get  started:   a. What  are  my  options  to  deploy  Office  365  ProPlus?:   http://blogs.technet.com/b/educloud/archive/2013/11/11/what-­‐are-­‐my-­‐options-­‐to-­‐ deploy-­‐office-­‐365-­‐proplus.aspx   b. Content  Roadmap  for  deploying  O365  Pro  Plus:  http://technet.microsoft.com/en-­‐ us/library/jj839718.aspx     Is  there  an  automated  method  to  provision  users  in  Office  365?   Yes,  it  is  called  the  Directory  Synchronization  Tool  (Dirsync)  –  It  is  a  free  tool  that  Office  365   provides  to  provision  users  directly  from  your  Active  Directory.  It  also  synchronizes  passwords.  If   you’re  a  large  institution,  it  is  recommended  that  you  try  using  dirsync  to  ensure  having  the   same  credentials  or  same  sign  on  experience  across  Office  365  and  your  network  resources.   Details  below:     Configure  Dirsync:  http://technet.microsoft.com/en-­‐us/library/hh967629.aspx   Implement  Password  Synchronization:  http://technet.microsoft.com/en-­‐ us/library/dn246918.aspx     Full  set  of  deployment  resources  found  here:  http://fasttrack.office.com/deploy     What  kind  of  technical  support  do  you  offer?   Office  365  for  Education  includes  24/7  Technical  phone  support.  T oll-free: 1-800-8659408. You can also raise support tickets through the admin portal of Office 365 tenant  

 

12. Does  Office  365  Pro  Plus  need  constant  internet  connection?   A. No,  office  365  pro  plus  runs  completely  offline.  It  does,  however,  do  a  backend  check  for  license   compliance  once  every  30  days  which  requires  a  user  to  be  connected  to  the  internet  for  atleast   once  in  30  days.  When  a  user  goes  without  connecting  their  machines  to  the  internet  >30  days,   then  Office  365  pro  plus  goes  into  reduced  functionality  mode  where  a  user  can  read  Office   documents  but  will  be  unable  to  edit  or  create  new  documents.  Once  internet  connection  has   been  established,  Office  365  Pro  plus  will  get  back  to    full  functionality  mode     13. What  happens  when  a  student  graduates?   A. Student  Advantage  applies  to  students  only.  When  a  student  is  no  longer  deemed  a  student  by   the  institution  (whenever  that  is,  in  the  academic  cycle),  institutions  must  remove  the  Office  365   pro  plus  license  assigned  to  that  graduating  student.  Microsoft  trusts  institutions  to  determine   the  right  time  to  take  this  appropriate  action  for  graduating  students