Language Courses: British English Chinese French German Italian ...

Language Courses: British English Chinese French German Italian Polish Russian Spanish Swedish Welsh Computer courses: Office XP Access XP Introduction Excel XP Introduction Excel XP Intermediate Excel XP Advanced Outlook XP Introduction Outlook XP Advanced PowerPoint XP Introduction PowerPoint XP Advanced Word XP Introduction Word XP Intermediate Word XP Advanced

Office 2003 Access 2003 Introduction Access 2003 Advanced Excel 2003 Introduction Excel 2003 Intermediate Excel 2003 Advanced Outlook 2003 Introduction Outlook 2003 Advanced PowerPoint 2003 Introduction PowerPoint 2003 Advanced Microsoft Publisher 2003 Word 2003 Introduction Word 2003 Intermediate Word 2003 Advanced Office 2007 Access 2007 Introduction Access 2007 Advanced Excel 2007 Introduction Excel 2007 Intermediate Excel 2007 Advanced Outlook 2007 Introduction Outlook 2007 Advanced PowerPoint 2007 Introduction PowerPoint 2007 Advanced Word 2007 Introduction

Word 2007 Intermediate Word 2007 Advanced Office 2010 Microsoft Word 2010 – Level 1 Microsoft Word 2010 – Level 2 Microsoft Word 2010- Level 3 Microsoft Word 2010- Level 4 Microsoft Word 2010- Level 5 Microsoft Excel 2010- Level 1 Microsoft Excel 2010- Level 2 Microsoft Excel 2010- Level 3 Microsoft Excel 2010- Level 4 Microsoft Excel 2010- Level 5 Microsoft Access 2010- Level 1 Microsoft Outlook 2010- Level 1 Microsoft Outlook 2010- Level 2 Microsoft PowerPoint 2010- Level 1 Project Project 2000 Introduction Project 2000 Advanced Project 2002 Introduction Project 2002 Advanced Project 2003 Introduction Project 2003 Advanced Project 2007 Introduction

Project 2007 Advanced FrontPage FrontPage 2000 FrontPage 2003 FrontPage XP Lotus Notes Lotus Notes 6.5 Introduction Lotus Notes 6.5 Advanced Internet Internet Explorer 5 Internet Explorer 6 Internet Explorer 7 Internet Explorer 8

Windows Windows 2000 Windows Vista Introduction Windows Vista Advanced Windows XP Introduction Windows XP Advanced Computers and IT Computers and Information Technology Office Ergonomics Office Ergonomics

Health & Safety An Introduction to Health and Safety at Work VDU and Workstation Health and Safety Fire Safety and Evacuation Safe Manual Handling Avoiding Slips, Trips and Falls Managing & Handling Stress at Work An Introduction to Managing Health and Safety RSI - What It Is and How To Avoid It Risk Assessment for Managers Staying Safe with Noise Staying Safe with Electricity Staying Safe with Hazardous Substances Staying Safe with Vehicles Protecting the Environment at Work and Home v1 VDU and Workstation Safety Risk Assessment Slips Trips and Falls Risk Assessment Manual Handling Risk Assessment Repetitive Strain Injuries Risk Assessment Stress Risk Assessment Test Yourself on the Highway Code v2 TMBC Fire Emergency Procedure Personal Effectiveness Time Management

Purpose and Goals of Time Management Organising Your Time Planning Your Time Dealing with Time-Wasting Situations Time Saving Tips & Technology Time Management Competency Assessment Meetings Introduction to Meetings & Meeting Types Meeting Planning and Preparation Conducting Effective Meetings Meeting Behaviour & Dealing with Problem Characters Virtual Meetings Effective Meetings Competency Assessment Appraisal and Performance Management An Overview of Performance Appraisal Preparing for the Appraisal The Appraisal Discussion On-going Appraisal Appraisal and Performance Management Competency Assessment

Negotiation Introduction to Negotiation Negotiating Strategies 1 - Strategy Basics Negotiating Strategies 2 - Psychological Strategies Negotiation Competency Assessment Persuading and Influencing Introduction to Persuading & Influencing The Persuasion Process Persuading and Influencing Competency Assessment Presentations Presentations 1 - Preparing for the Presentation Presentations 2 - The Presentation Presentation Competency Assessment Delegation Delegation Delegation Competency Assessment Questioning Why are Questions Important? Using Open Questions Using Probing Questions Using Closed Questions Unproductive Questions Questioning Competency Assessment

Listening An Introduction to Listening Removing the Barriers to Listening Becoming a Better Listener Listening Competency Assessment Body Language A Background to Body Language Silent Speech - Understanding Body Language Using Body Language in the Workplace Silent Selling - Using Body Language in Sales Body Language Competency Assessment Coaching The Role of the Coach Objective Setting Creating SMARTER Objectives SMARTER Objectives for Managers

Workplace Legislation The Law and Equal Opportunities - Race Legislation The Law and Equal Opportunities - Gender Legislation The Law and Disability Discrimination The Law and Equal Opportunities - Legislation Relating to Religion The Law and Equal Opportunities - Ex-Offenders Legislation An Overview of Diversity and Discrimination Applying Equal Opportunities in the Workplace - Recruitment and Selection Applying Equal Opportunities in the Workplace - Training and Performance Development Parents in Employment Flexible Working Freedom of Information An Overview of the Data Protection Act 1998 The Law and Equal Opportunities - Age Legislation Preventing Bullying in the Workplace Equal Opportunities & Diversity Competency Assessment

Human Relations The Recruitment Process - An Overview Writing Job Descriptions & Person Specifications Attracting Candidates & Producing Job Advertisements Shortlisting Candidates & Interview Techniques Candidate References and Selection Recruitment and Selection Competency Assessment

Leadership Supervisory & Managerial Leadership Your Leadership Style & Effectiveness Self-Esteem Your Personality Profile Your Confidence Profile Your Self-Esteem Improve Your Self-Esteem