Models for Sustainable Development

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Jul 5, 2018 - applying Operations Research for development purposes. It is clear that OR ... Academic Affairs. University of ... Language. The official language of the conference is English. .... sustain effective professional learning, to foster scientific research and to ... cloud storage in a PDF or Powerpoint format. Prior to ...
Welcome Messages

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EWG-ORD 2018 Proceedings

Nina Kajiji, Ph.D. Co-Chair, EWG-ORD The NKD Group, Inc. Univ. of Rhode Island, USA

Gordon H. Dash, Ph.D. Co-Chair, EWG-ORD Univ. of Rhode Island, USA

Dear Attendees It gives us great pleasure to welcome you to the 2018 Workshop of the European Working Group on Operational Research for Development (EWGORD). With 40+ attendees from 20+ countries, this year’s Workshop features 25 contributed papers, a practicum, and two invited talks. Together, we will explore more than 11 of the 17 Sustainable Development Goals adopted by the United Nations to end poverty, protect the planet, and ensure prosperity for all. As Co-Chairs of this Workshop, we also want to recognize the members of the Local Organizing Committee (LOC). To that end, a special note of gratitude goes out to the host institution, Universidad Complutense de Madrid (UCM) and its renowned Faculty of Mathematical Sciences as well as Instituto de Matemática Interdisciplinar (IMI) for the substantial resources made available to the Workshop and all attendees. We extend a special thank-you to our friend, colleague and Chair of the LOC, Dr. Begoña Vitoriano and her team for their expemplary dedication. We also extend our thanks to the Workshop’s other supporters: The Association of European Operational Research Societies (EURO), Statistics and Operational Research Society of Spain (SEIO), and the University of Rhode Island (URI). Additionally, the Workshop is honored to recognize and host two distinguished invited speakers: Dr. Claudia Cristina Rave and Dr. Zilla Sinuany-Stern. Their preparation to deliver instructional and deeply insightful comments to the attendees is appreciated and welcomed by all. We thank the scientific committee, the session chairs, and the reviewers for their support and dedicated service. The global future depends on achieving “sustainability”. With that thought in mind, please enjoy the EWG-ORD Workshop and its commitment to world-wide sustainable development. Sincerely, and

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Faculty of Mathematical Sciences, Complutense University of Madrid

Antonio Bru Dean, Faculty of Mathematics

Begoña Vitoriano Chair, Local Organizing Committee

Dear Attendees It is a pleasure to give my warmest welcome to all those attending the EWGORD2018 Workshop (EURO Working Group on Operational Research for Development) to be held at the Faculty of Mathematical Sciences of the Complutense University of Madrid July 5th and 6th 2018. Our Faculty is one of the leading centers in teaching and research of our country, as the surveys show year after year. Currently, Mathematics has emerged as one of the areas of knowledge that lead the progress of our societies in our time, in what has come to be called the digital age. Our Faculty is national and internationally reputed by its interdisciplinary vocation, putting Mathematics at the service of society. Among the studies of our Faculty we include a Master of Disaster Management (involving 18 centers of 2 universities), and we develop cooperation for development projects in Africa, Central America… Therefore, I do not believe that there is another place more suitable than our Faculty to celebrate this Workshop. It is an honor for us to host the celebration of this event. To all the attendees, who come from many different countries, we will offer an attractive program of lectures and presentations covering a wide range of OR applications focused on the Sustainable Development Goals. For the realization of this workshop, different people have worked with great enthusiasm. I would like to thank the organizers and the organizations that support this event, including our UCM-HUMLOG research group. Finally, I would not like to finish without welcoming you to the city that hosts our Faculty. Madrid is one of the emblematic centers of European culture. It is a city that presumes that there are no foreigners in it: everyone who arrives belongs immediately to the city, nobody feels foreigner in Madrid. In addition, it has an interesting and attractive social life. To all the attendees

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who do not know her, I suggest you walk around Madrid and enjoy the innumerable places that make life more attractive. On behalf of the Faculty of Mathematics of the Complutense University of Madrid and the Local Organizing Committee, we send you our best wishes for you to enjoy an interesting conference. Sincerely, Antonio Bru, Dean of the Faculty Begoña Vitoriano, Local Organizing Committee Chair

Local Organizing Committee UCM-HUMLOG Research Group

M. Teresa Ortuño

Javier León

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Gregorio Tirado

Adán Rodríguez

EWG-ORD 2018 Proceedings

Federico Liberatore

Inmaculada Flores

Sponsor Messages 1. The Association of European Operational Research Societies (EURO) 2. Complutense University of Madrid (UCM) 3. Interdisciplinary Mathematics Institute (IMI) 4. Statistics & Operational Research Society of Spain (SEIO) 5. The University of Rhode Island (URI)

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The Association of European Operational Research Societies

Prof. Kenneth Sörensen EURO Vice President 2 University of Antwerp, Belgium For more than half a century, Operations Research has been making an impact. At first, its application was limited to the military domain, as an indispensable tool to ensure that supplies, ammunition, tanks, trucks, and soldiers where at the right place, at the right time, and in the right quantities. Quickly after WWII, OR made its debut in the commercial domain, again ensuring that products and people where at the right place, at the right time, and in the right quantities. Even though it is rarely visible, most aspects of our everyday life are in some way touched - and we should like to think, improved by Operations Research. In recent years, a new domain has started to reap the benefits of Operations Research: the domain of (sustainable) development. There is very little doubt that OR has the potential to make an impact in this domain too: the development problems humanity faces are tremendous. Nevertheless, the tools and techniques developed for military or business purposes cannot be blindly implemented in this new domain, as it has its own, idiosyncratic challenges. The lack of reliable data, e.g., is rarely an issue in commercial operations, yet it is one of the defining characteristics of a humanitarian logistics operation. Maximizing profit or minimizing cost is rarely the most important issue when applying Operations Research for development purposes. It is clear that OR for development needs to develop as a field of its own, learning from the other domains of OR but forging its own specialized methods. I am confident that the EWG-ORD 2018 workshop will contribute towards this new field of research. I wish its participants an inspiring conference.

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Complutense University of Madrid

Carlos Andradas Rector of Complutense University of Madrid The Complutense University of Madrid (UCM) is an institution with a long history and broad social recognition. It was founded in 1499 in Alcalá de Henares and moved to Madrid in 1836 where it has been since then. It is the biggest university in Spain, and the third one in Europe, with more than 75.000 students. The UCM has enormous research potential, and many of its research teams occupy positions of leadership internationally. The UCM aspires to be among the foremost universities in Europe, and to become a reference center for Latin America. UCM has a social commitment, supporting activities and programs for environment and sustainability, cooperation for development, integration for the disables, or the most recently program, Refugee Welcome. Besides that we contribute to research and education on issues of social emergency and impact. In this sense, it is worth highlighting the Master's programs in Strategies and Technologies for Development and in Disaster Management implanted in the Faculty of Mathematics, one of our outstanding centers, and the biggest faculty of Mathematics in Spain. Among the research groups of this Faculty is the group UCM-HumLog Decision Aid Models for Logistics and Disaster Management (Humanitarian Logistics), whose members are organizing the EWG-ORD2018 Workshop. As rector of the Universidad Complutense and as mathematician it is a pleasure to give you our warmest welcome to our institution. I am sure that an event as the EWG-ORD2018 Workshop will contribute to strength our social commitment and research excellence. I hope that you will enjoy your stay in Madrid and I thank the organizers for making this event possible.

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Interdisciplinary Mathematics Institute, UCM

Angel M. Ramos Director Interdisciplinary Mathematics Institute of UCM Dear colleagues, Our institute is proud to support and organize the EWG-ORD 2018 Workshop. The Institute of Interdisciplinary Mathematics (IMI, Spanish acronym) is an international institute for interdisciplinary research in the mathematical sciences based at the Complutense University of Madrid. Our research is currently focused around ten scientific programs and one of them has special interest in operational research for development. We also organize research activities of several type (seminars, workshops, PhD courses, modelling weeks, etc.), which make our institute very attractive for our members and visitors. You are all welcome to come and visit us. Sincerely, Angel M. Ramos Director, IMI

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Statistics and Operational Research Society of Spain

Dear colleagues,

Emilio Carrizosa President of SEIO

SEIO, the Statistics & Operational Research Society of Spain, is a 56-year old Society with more than 600 members all around Spain. On behalf of SEIO let me warmly welcome you to Spain and to the EWG-ORD2018 Workshop. Although by its nature Operational Research is intimately linked to the aim of development, it is an excellent idea to have a Euro Working Group fully specialized in this issue of highest societal importance. The innovative mathematical and computational models and the case studies presented in this workshop will for sure help going one step further in enhancing social welfare and justice across the world. Following the pattern of Euro, our Society has several working groups. One of our youngest working groups is named DDS (Disasters, Development and Sustainability), lead by Professor Begoña Vitoriano. I am sure DDS members will enjoy a fruitful scientific interaction with all the participants of this EWGORD workshop. I want to thank Begoña and the members of her research group UCM-HumLog, Decision Aid Models for Logistics and Disaster Management (Humanitarian Logistics) for the personal effort made to organize and host this wonderful workshop. I also want to thank you all for your participation. No matter if this is your first visit to Madrid or not, it will not be the last one: neither the workshop nor the city will disappoint your expectations. Enjoy! Sincerely, Emilio Carrizosa President, SEIO

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The University of Rhode Island

Donald H. DeHayes, Ph.D. Provost and Vice President for Academic Affairs University of Rhode Island At The University of Rhode Island (URI) we are attentive to the changing landscape of higher education today. We are proudly committed to thoughtful strategies and innovation to support the research goals of our faculty, including partnerships that enhance impactful scholarship. To that end, URI is delighted to welcome you to this year's European Working Group on Operational Research for Development (EWG ORD). As you know, the 2018 workshop is designed to serve as intellectual forum of debate centered on the 2016 update to the United Nations’ 17 Sustainable Development Goals. At URI, we know how important Operational Research (OR) is to the design of decision-making tools and evolving research methodology when addressing problems and issues faced by developing countries. URI-supported research spans inquiry into health and healthcare, neuroscience, affordable and clean energy, sustainability, peace and justice, educational achievement, disaster response, access to government services, and host of other issues faced in the development of domestic and international economies. In an atmosphere of openness and dedication to sustainable goals, we are pleased to support a workshop that embraces the dissemination of ideas and research methodology to both early-stage and experienced OR researchers. In the spirit of enhancing career opportunities for all, we truly hope the immediate feedback provided by the focused presentation environment will encourage you to forge new collaborations or extend already fruitful collaborations. On behalf of the Office of the Provost and the URI community, I want to wish all participants a very successful workshop. I also want to thank Professors Gordon Dash and Nina Kajiji of URI and all of the organizers for their hard work to make this workshop a success.

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Venue The workshop will be held in the Faculty of Mathematical Sciences of Complutense University of Madrid. Complutense University has two campuses in Madrid, Moncloa (Ciudad Universitaria) and Somosaguas. In addition, some other university premises are located in the downtown of the city of Madrid. Ciudad Universitaria was conceived in 1927 as an integrated campus, where education, science and culture would harmoniously merge with each other. This Moncloa Campus project endeavors to take the lead in responding to the challenges of the 21st century, namely knowledge and sustainable development. The Faculty is located in Ciudad Universitaria at Plaza de las Ciencias, 3, 28040 Madrid, Moncloa Campus (Map coordinates 40.449387, -3.725910). The conference room will be the Room Miguel de Guzmán. It is located in the basement -1 (the same as the cafeteria), from the entrance, down stairs and go to the left at the bottom.

How to reach campus The Faculty can be reached by: • By Metro/train: o Station Ciudad Universitaria (Line 6), and walking 10 minutes o From airport (station Aeropuerto T4 or Aeropuerto T1-T2-T3) 3€ supplement unless Tourist Card bought. o On Terminal 4 there is also Cercanías train to Nuevos Ministerios or to Príncipe Pío, and then Metro (Line 6). • By bus o From Moncloa lines G, 82, 132 o From Residence line U o From Cuatro Caminos station line F • Walking 25 minutes from Residence Teresa de Jesús or from Moncloa. • By taxi, Uber, Cabify…

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Internet access 1. 2. 3. 4.

Find “UCM-CONGRESO” WiFi. Input Network key: congresosUCM and connect to it. Open a browser and enter any URL. You will be redirected to the WiFi Congress website, enter user [email protected] and password work2018

Lunch and coffee breaks Lunches and coffee breaks during the workshop will be at the Faculty. During the first coffee break at 11:30 a light snack will be served. Lunch is at 14:00. The second coffee break will be in the afternoon around 17:00.

Language The official language of the conference is English.

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About Madrid Madrid is the capital of Spain and the largest municipality in both the Community of Madrid and Spain as a whole. The city has almost 3.2 million inhabitants with a metropolitan area population of approximately 6.5 million. It is the third-largest city in the European Union (EU) after London and Berlin and its monocentric metropolitan area is the third-largest in the EU after those of London and Paris (Wikipedia, June 10, 2018). A few facts: • Madrid gets its name from the Arabic “magerit” which means ‘place of many streams.’ Madrid is located on the river Manzanares which winds its way through the center of the country. • History of Madrid Tapas. The history dates back to the 13th century. Stagecoach drivers would stop off at tavern to take a break with a glass of wine. After several of these stops they would get too drunk and become a menace to other travelers. The government passed a law forcing them to eat something along with their drink. This snack would usually be a piece of bread and ham placed on top their glass. Thus, the word tapas (tops or lids) have now evolved into a delicious edible tradition. Madrid has a vast array of activities and touristic highlights:  Art Museums. Madrid is internationally renowned for its impressive art galleries. The impressive Prado, Reina Sofia, or Thyssen-Bornemiza Museums host some of the most famous Spanish masterpieces of artists like Picasso, Velazquez, and el Greco. There are other galleries and cultural centers such as Matadero-Madrid for contemporary art, whose programs are worthy of being consulted, as well as an example of recovery of architectural spaces (in this sense, see also Mercado San Miguel).  The city center. Walk down the Gran Via, one of the main arteries of the city and a great area for shopping, strolling, going out or enjoying a show in one of its many theaters. Stand on "Kilometro 0," the direct center of the city at the Puerta del Sol metro stop, take a picture with the Statue of the Bear and the Strawberry Tree (a representation of the coat of arms of Madrid) and wander the diverse neighborhoods that surround the square. Hang out in the picturesque Plaza Mayor, eating some traditional Spanish food and observing some local street performers. Do not forget to try the bocadillo de calamares (squid sandwich) or have a traditional breakfast with churro con chocolate (hot chocolate with

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churros). Visit the ancient neighborhood of Madrid, La Latina, where every Sunday you will encounter the gigantic "Rastro" flea market and find some rare treasures. Palacio Real. Visit the Royal Palace of Madrid, the official residence of the Spanish Royal Family at the city of Madrid and the largest royal palace in Europe. The interior of the palace is notable for its wealth of art and the use of many types of fine materials in the construction and the decoration of its rooms. These include paintings by artists such as Caravaggio, Francisco de Goya, and Velázquez, and frescoes by Giovanni Battista Tiepolo, Juan de Flandes, Corrado Giaquinto, and Anton Raphael Mengs. Parque del Retiro. The Retiro Park is a large and popular 1.4 km2 (350 acres) park at the edge of the city centre, very close to the Puerta de Alcalá and not far from the Prado Museum. A magnificent park, filled with beautiful sculptures and monuments, galleries, a peaceful lake, and a host to a variety of events, it is one of Madrid's premier attractions. The park is entirely surrounded by the present-day city. The park belonged to the Spanish Monarchy until the late 19th century, when it became a public park.

For more information we recommend you check out:  Punto de Información Turística de la Plaza de Callao, Plaza del Callao, metro Callao.  Centro de Información Turística Plaza Mayor, Plaza Mayor 27.  Webpage: https://www.esmadrid.com/en Information about concerts and theatre shows can be found in the Guia del Ocio webpage (only in Spanish): https://www.guiadelocio.com/madrid

About Toledo Toledo is known as the "Imperial City" for having been the main venue of the court of Charles V, Holy Roman Emperor, and as the "City of the Three Cultures" for the cultural influences of Christians, Muslims and Jews reflected in its history. It was also the capital from 542 to 725 of the ancient Visigothic kingdom, which followed the fall of the Roman Empire, and the location of historic events such as the Visigothic Councils of Toledo. Toledo has a long history in the production of bladed weapons, which are now popular souvenirs of the city. As Toledo ceased being the capital in the sixteenth century, the old town retains the spirit, culture and buildings of the time.

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About Complutense University of Madrid The Complutense University of Madrid is a public research university located in Madrid, the oldest public university in Madrid and one of the oldest universities in the world. The University is also the 3rd largest non-distance European university by enrollment, and consistently ranks as one of the top universities in Spain. The current Universidad Complutense de Madrid is the one founded by Cardinal Cisneros as a consequence of the Bilateral Letter "Inter cetera", granted by pope Alejandro VI, on April 13, 1499, to grant the Cardinal the privilege of founding and building a School of Scholars that should be located in Alcalá de Henares (Complutum, the name of the roman town of I century where Alcalá was founded). In the academic year 1509-1510, the Complutense already operated with five major schools: Arts and Philosophy, Theology, Canon Law, Philology and Medicine. The prestige of the studies and teachers at the Complutense became the model on which new universities in Latin America would be established. In 1833, the university was moved to Madrid, where it has been ever since, ending the presence of the university in Alcala de Henares after three centuries. The institution of higher education in Madrid was initially called The Literary University of Madrid (Universidad Literaria de Madrid) until 1850 when it became the Central University. The University was referred to in this way until the original name of "Complutense" was restored in the 1970s. Currently, the University enrolls over 75,000 students across its campuses. The two major campuses are Moncloa (Ciudad Universitaria) and Somosaguas. The other university premises are located in downtown Madrid. Around 6.000 academic staff develop their research, teaching and knowledge transfer, supported by 3.500 administrative and technique staff. The Complutense University has three main objectives: to create and sustain effective professional learning, to foster scientific research and to disseminate knowledge and intrinsic values. By meeting these new challenges we will be able to maximize investment in our future.

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The EWG-ORD 2018 Workshop Mission EURO Working Group on Operational Research for Development (EWG-ORD) is a working group of the Association of European Operational Research Societies (EURO). EWG-ORD traces its origins back to the EURO XX1 Conference held in Reykjavik, Iceland (July, 2006). From its inception the primary charge for EWG-ORD has been to promote and facilitate communication among European and other researchers working in operational research (OR) for economic development. EWG-ORD achieves its primary mission by organizing a yearly workshop to promote the importance of operational research in improving the lives of people in developing and developed countries. This year the Workshop’s OR-focus was expanded to include “sustainable” development. Today, the specific objectives that define the EWG-ORD mission are to: -

disseminate state-of-the-art knowledge and to support research in operational research for (sustainable) development

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assist in gathering the operational research for development communities in Europe organized under the umbrella of EURO

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support preparation, refereeing and editing of publications

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establish regular information channels and regular meetings

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involve industrial organizations and users of optimization in the activities listed above

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provide a vivid exchange between scientific experience and enthusiasm of the youth

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encourage the maturation of a common and developing Europe, and

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deepen the peace and friendship within Europe and across all corners of the world

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Scientific Program Committee Nina Kajiji (Program co-Chair), University of Rhode Island USA Gordon H Dash (Program co-Chair), University of Rhode Island, USA Begoña Vitoriano (Local program chair), Complutense University of Madrid, Spain Elise A. del Rosario, One Small Step Forward Foundation Inc., Philippines Semih Kuter, Cankiri Karatekin University, Turkey Leorey Marquez, CSIRO, Australia Youssef Masmoudi, University of Sfax, Tunisia Gerhard-Wilhelm Weber, Poznan University of Technology, Poland

Local Organizing Committee HUMLOG, Complutense University of Madrid, Spain Begoña Vitoriano (Chair) Federico Liberatore Javier León M. Teresa Ortuño Inmaculada Flores Adán Rodríguez Gregorio Tirado

Invited Speakers •

Thursday July 5th, 2018 (9:20 – 10:00) Dr. Claudia C. Rave, Fluir.D.Lab Laboratorio de Decisión, Columbia Talk: “Scheduling vs Prioritization Assessment for Infrastructure Public Invesment. Case Study: Regional Road Network of Antioquia, Colombia”



Thursday July 5th, 2018 (18:50 – 19:30) Dr. Zilla Sinuany-Stern, Ben-Gurion University of Negev, Israel Talk: “OR Modelling of Preparedness for an Earthquake Disaster”

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Practicum (Hands-On Session) •

Thursday July 6th, 2018 (13:00 – 14:00) Dr. Gordon H. Dash, University of Rhode Island Dr. Nina Kajiji, The NKD-Group, Inc. Title: “Operational Research for Today and Tomorrow: Mentoring Research Ideas”

Instructions for Presenters • • • • •



Allot up to 20 minutes for your presentation. Each reactor has 5 minutes for discussion. Additional 5 minutes is reserved for Q&A from the audience. The language of the conference is English. Please bring your presentation on a USB stick or save it on your personal cloud storage in a PDF or Powerpoint format. Prior to your session (i.e. during morning registration or afternoon coffee breaks) please make sure your slides are uploaded and readily available on the presentation computer. We recommend you email your presentation prior to the workshop if possible. Send email to: [email protected]

Post-conference Publication The Central European Journal of Operations Research (CEJOR) invites submissions of papers to a special issue. The special issue will focus on theoretical, methodological and applied Operational Research contributions in improving the lives of people around the world. The CEJOR Special Issue is endorsed by EURO 2018. The CEJOR Special Issue aims to be a forum for debate and exchange of knowledge and experiences to direct OR activities towards the achievement of sustainable development goals including, but not limited to: No Poverty, Zero Hunger, Good Health and Well-Being, Quality Education, Gender Equality, Clean Water and Sanitation, Affordable and Clean Energy, Decent Work and Economic Growth, Reduced Inequalities, Sustainable Cities and Communities, Responsible Consumption and Production, Climate Change, Life Below Water, Peace, Justice and Strong Institutions, and Partnerships for the Goals. Submission deadline of full papers: September 1, 2018. Guest Editors: Elise del Rosario, Begoña Vitoriano, Sadia Samar Ali, Gerhard‐ Wilhelm Weber.

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Social Program Group Photo Date: July 6th, 2018 Time: 14:00 Location: Faculty of Mathematical Sciences Welcome Date: Time: Location: Attire:

Reception July 5th, 2018 19:15 to 20:15 Faculty of Mathematical Sciences Business Casual

Conference Dinner Date: July 6th, 2018 Time: 21:00 to 23:00 Location: Café del Rio (Avenida de Portugal 1, Parque Madrid Río, Madrid, http://cafedelriomadrid.com/) Metro: Puerta del Ángel. Bus: 46 from Residence. Walking: from Residence: ½ hour. Attire: Business Casual Tour of Toledo & Madrid Date: July 7th, 2018 Time: 9:00 – 17:00 Location: 9:00 – Meet at the University Residence Teresa de Jesús For additional details click here Attire: Please wear comfortable shoes and clothes. This is a 3 hour walking tour in Toledo, with English speaking guides. Lunch will be provided. We will begin by bus taking in the panoramic sites of Madrid and then continue to Toledo.

EWG-ORD 2018 Workshop Contributions 9

4 4 2 2 2 2 2 2 2

1 1 1 1 1 1 1 1 1 1 1

Spain Peru USA Australia Colombia Finland Nigeria Philliplines Poland Ukraine Belgium Canada Chile India Israel Japan Lebanon Portugal Russia Thailand Turkey

10 8 6 4 2 0

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The chart shows the 21 countries that are represented by the 41 attendees of the 28 presentations. The program consists of two invited talks, one workshop, and twentyfive contributed papers.

The EURO Working Group on Operational Research for Development Advisory Board Subhash Datta Centre for Inclusive Growth and Sustainable Development, India Dorien DeTombe Delft University of Technology, Netherlands Gustav Felchtinger University of Technology Vienna, Austria Ali Gökmen Middle Eastern Technical University, Turkey Hans Ittmann University of Johannesburg, South Africa Jonathan Rosenhead The London School of Economics and Political Science, UK Narasimhan Ravichandran Indian Institute of Management (Ahmedabad), India Theodor Stewart Manchester Business School, UK Alexis Tsoukiàs University of Paris-Dauphine, France Luk Van Wassenhove Institut Européen d'Administration des Affaires, France

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Managing Board & Honorary Chairs Nina Kajiji, co-Chair The NKD-Group, Inc., USA University of Rhode Island, USA Gordon H. Dash, co-Chair University of Rhode Island, USA Elise A. del Rosario, Honorary Chair, One Small Step Forward Foundation, Inc., Philippines Gerhard-Wilhelm Weber, Honorary Chair Poznan University of Technology, Poland Fernando Crespo Pontifical Catholic University of Chile, Chile Youssef Masmoudi University of Sfax, Tunisia Claudia C. Rave Fluir.D.Lab Laboratorio de Decisión, Columbia Pedamallu Chandra Sekhar Dana-Farber Cancer Institute, USA The Broad Institute, USA Honora Smith University of Southampton, United Kingdom Begoña Vitoriano Villanueva Complutense University of Madrid, Spain Leroy White The University of Warwick, United Kingdom

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Invited Talks July 5, 2018 9:20 – 10:00 Scheduling vs Prioritization Assessment for Infrastructure Public Invesment. Case Study: Regional Road Network of Antioquia, Colombia SPEAKER Claudia Cristina Rave, Ph.D. Fluir.D.Lab Laboratorio de Decision Colombia Researcher and practitioner in the planning field for18 years. Involved in a wide number of projects, in collaboration with public and private institutions, for infrastructure, environmental, spatial and energy planning, at the urban, regional and national level. With advanced knowledge on decision making assessment, prospective modeling, and scenario analysis and a special interest on “information intelligence” as a tool to facilitate conflict-of-interest-debate. Over 10 years of continuous work as a researcher at the National University of Colombia; Planning head of the Infrastructure Department at the regional government of Antioquia during 2012-2015; Senior Advisor on Infrastructure for the Regional Government Activity Program of MSI for USAID - Colombia and currently, CEO of the Decision Lab, Fluirdlab. As a researcher, both her M.Sc. and Phd thesis were recognized with Magna (2005) and Summa Cum Laude (2011); She was appointed as a Visiting Researcher for the School of Geography of University of Leeds (2010) and she received the EURO ORD Junior Fellow Recognition in 2009. As a public official, the infrastructure project designed and led by her team, was recognized at the national level as the “Best investment program for regional integration”. She has published a number of papers and books, including a planning collection for infrastructure (2014-2015), intended to formalize the contributions from the government exercise to development and also, significant for governmental capacity building.

ABSTRACT A prioritization approach has been widely implemented for public infrastructure investment and planning. Most methodologies will generally

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assign value to criteria mostly dependent on territorial differences, like population, productivity and preexistence of strategic infrastructure. Thus, the approach it’s been driving and reinforcing cycles of spatial development or deprivation over the territory. The case study of the regional road network in Colombia shows how the prioritization paradigm has deepen territorial inequality. The commonly adopted approach, formulated by the ministry of transportation as an indicative methodology, results in a regional-investment-directive based on the mentioned set of criteria (population, production and proximity to road national nodes). Decades of this practice has resulted in an unbalanced road network, where the rural country is disconnected to the main capitals system. It is a road network below the expectations of a post conflict scenario. Antioquia, one of 32 States of the country, has the most extensive regionalroad-network connecting 125 municipalities through a complex geography. For decades, this network has exhibited a poor global condition, linked with significant inequality among communities and poverty along the territory; also, a generalized condition of vulnerability in front of the conflict. For contrast, it is second in political importance and first on national exportation balance. In response, during the 2012-2015 regional government period, the infrastructure investment approach was reengineered. The goal: to intervene the entire regional road network—and not just parts of it—to guarantee a basic level of transitability and a corresponding road access to every municipality. That is basic to build trust and to promote territorial integration. Given a network of approx. 4,600 km, a limited global budget and a set period of 4 years, the questions of ‘where’ and ‘how much’ associated with a prioritization approach, were replaced by ‘when’ and ‘how’ most closely related with scheduling. Given a global baseline good-transitability-index below 15% and more than 24 closed-roads, a maintenance instead of an expansion model was set. The type, scope and recurrence of the engineering interventions were assessed for each road as a function of a minimum equivalent transitability criteria and the baseline state. The general phases were: 1. Maintenance and/or rehabilitation of the existing road layout (surface), once or twice during the 4 years-period; 2. Maintenance and/or rehabilitation of bridges and other constructions; 3: Enhancement (or network expansion) through pavement of existing dirt roads (close to 60% of the network) or through new road construction.

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Technical and financial behavior during the period, had showed outstanding results of the process and the significance of the economy of scale obtained. The good-transitability-index by 2015 had completely turned to 85%. Among many contributions there were achieved: (i) an operative network available to every community, that offered between 30 and 66% time saving in every journey (ii) Maintenance strategy in place to prevent further deterioration or partial/total road closure; (iii) network additional enhancement over 10% of the longitude, using innovative materials and technologies for stabilization and low traffic treatments. Despite the good results and its significance over territorial, productive and governance agendas, the approach hasn’t been widely adopted as a regional and national policy. It defies many paradigms of engineering and road management as well as the common practices of lobbing and political groups. In summary, an intervention of the road infrastructure as a network, guaranteeing basic operation (transitability) and progressively enhancing service levels, can be achieved using an operation logic with a scheduling approach. For the case study, the proposed approach has proven to have a better technical, social and economic rationale. Most of all, it has shown that for a public government agenda committed with peace, integration and equality, the relative importance between communities can´t be weighted, not even as a driver for a specific budget allocation process. In other words, a “network” management process can´t overlook entire portions, but to schedule resources progressively. During the talk, the modeling paradigmatic positions will be discussed on its effects over spatial inequality or thriving, when applied to public budget allocation for infrastructure. It will highlight the relevance of OR practice over institutions and public agendas design and accountability. Keywords: institutions, road prioritization, public budget

infrastructure

management,

scheduling,

References Lenis, C y Rave, C., 2015. Antioquia en Vías, Rutas para la transformación. Colección En Ruta. Primera edición. Diciembre de 2015. Gobernación de Antioquia. ISBN: 978-958-89-5525-4. http://secretariainfraestructura.antioquia.gov.co/descargas/publicaciones_Col eccionEnRuta/libroAntioquiaEnVias.pdf

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July 5, 2018 18:50 – 19:30 OR Modelling of Preparedness for an Earthquake Disaster SPEAKER Zilla Sinuany-Stern, Ph.D. Ben-Gurion University of the Negev Israel Zilla Sinuany-Stern is Professor E. from the Department of Industrial Engineering and Management (IEM) at Ben-Gurion University of the Negev, Beer-Sheva, Israel (since 1978). She held the Chair of Sir John and Lady Cohen Business and Industrial Management. She earned a Ph.D. degree in Operations Research (OR) from Case Western Reserve University, in Cleveland, Ohio, USA, and BA and Master Degrees in Economics and Statistics from Tel Aviv University. She was the head of the IEM department in 1992-1994, and she was the Rector of Ariel University during 2000-2008. She was a visiting Professor in several universities in USA, Europe, Australia, and South-America. She was Vice president of EURO 2000-2004, and President of the OR Society of Israel (ORSIS) 1996-2000, also VP of ORSIS 1992-1996. She was Guest Editor of EJOR and Annals of OR. Since 1993 she is a member of the international advisory board of the Journal of Operational Research Society (JORS). In 2010 she won the ORSIS Prize for excellent paper (with D. Alper). Her Areas of research are: Management Science - Operations Research, more specifically: Resource allocation, Efficiency analysis (DEA), Logistics, Decision Analyses, AHP, Multi Objective Optimization, Production Planning, Reliability and Maintenance. Her applications are in many areas: industry, the public sector, health care, energy, higher education, etc. She authored and co-authored over 150 publications, of which 100 papers are in refereed journals such as: EJOR, MANAG SCI, IIE TRANS, Annals of OR, JORS, CJOR, OR, INT J. of PROD RES, INT J. of Logistic SYS MANAG, J. of Transport GEOG, PROD PLAN Control, COMP & OR, COMP & IE, Location SCI, Accident ANAL PREV, Water RESOUR RES, R&D MANAG, COMP ENVIRON URBAN, J Regional SCI, and Simulation. She consulted for various organizations in industry and the public sector in the USA and Israel mainly in planning and logistics such as: Cleveland Trust Bank, Indiana Commission of Higher Education, Israel's Police Headquarter, Electric Authorities of the State of Israel, Nuclear Commission of Israel.

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During 2012-2017 she was a member of the Council for Higher Education in Israel, she also chaired the Committee of Quality Assurance there.

ABSTRACT Pre-hospital emergency care provides the first response to medical emergencies. Providing emergency services when necessary infrastructure is damaged following a large scale disaster such as earthquake require advanced preparations. In preparation for such emergencies we present a method for positioning emergency services for large scale disasters. Our study uses Operations Research (OR) tools to compare deployment methods, seeking for best coverage of areas that might suffer from large scale disaster. Emergency Treatment Site (ETS) are part of the first aid treatment given to the population as a buffer to prevent overflow in the hospitals serving masses of populations with light injuries within the first 72 hours from the earthquake. The authorities in Israel define only one type of ETS ("static ETS"), equipped and positioned in advance. However, in cooperation with Magen-David-Adom (Israel's national emergency medical service), we suggest to reduce the number of static ETS while introducing the "mobile ETS" – a branch from the static ETS, which will be located add hock close to the actual disaster site after the earthquake occurs, thus reducing the evacuation time and rescue more people. We suggest a hierarchical network optimization model location problem with "soft" constraints to find the optimal locations by minimizing distance as a proxy for the speed of the evacuation. Our results and recommendations will assist decision makers in designing the location of first responders' facilities around Israel and in other countries. An example will be given. This will provide recommendations both for the location and for the deployment of static and mobile ETS for these extreme situations. Keywords: Network location, Disaster, Earthquake, Healthcare Preparedness, Goal programing Co-Authors: Simona Cohen-Kadosh and Yuval Bitan

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Practicum July 6, 2018 13:00 – 14:00 Operational Research for Today and Tomorrow: Mentoring Research Ideas SPEAKERS Gordon H Dash, Ph.D., University of Rhode Island Nina Kajiji, Ph.D., The NKD-Group, Inc. USA ABSTRACT Operational Research (OR) is a discipline that is committed to the design and implementation of advanced analytical methods to support better decisionmaking. Applied OR supports decision-making by promoting the use of the tools, modeling programs, and hands-on experience needed to solve real-life resource allocation problems from manufacturing industries to service economies across sovereign economies. However, recent reviews of global OR experiences find the application of operational research methods are not always uniformly considered by decision-making units. For example, some developing countries have shown uneven success rates in the implementation of OR support for complex resource allocation problems. While, by contrast, some advanced economies remain undecided on how best to extend OR to new technologies such as the network commonly referred to as the “Internet-ofThings” (IoT). The applied OR challenges are further exacerbated with the need for consistent consideration of “green” decision-making. Take the example of “green” investing. In this socially conscious approach to decision-making profit maximization remains important but it is no longer the sole first-priority goal. With a better understanding of the interconnected network of sustainability, which includes micro-level consumer data, both investors and corporate decision-makers are better poised to make decisions that yield a reasonable degree of profit while simultaneously serving the social priorities of an economy.

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This purpose of this hands-on workshop is to provide a creative examination of multiobjective network-based OR optimization and modeling methods to help craft ideas on how researchers can extend their research projects using the state-of-the-art methods in artificial intelligence (AI) and robust nonlinear hierarchical optimization. Researchers and educators working in the field of socially responsible portfolio optimization, educational assessment, production economics, data envelopment analysis, assignment models, macroprudential effects of tax policy, and more will find the focus of this workshop beneficial to the idea generation process. You are encouraged to bring an Internetconnected device (preferably a computer or tablet) to the workshop.

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Workshop Schedule EWG-ORD 2018 Workshop OR for Sustainable Development: Establishing Policy and Measuring Goal Attainment Complutense University of Madrid, Spain July 5th 2018 Program From

To

8:45

9:00

9:00

9:20

Paper Presenter / Reactor Registration

Opening Session Welcome Message: Antonio Bru, Dean, Faculty of Mathematics, UCM 10:00 KEYNOTE Claudia Cristina Rave Scheduling vs Prioritization Assessment for Infrastructure Public Investment. Case Study, Regional Road Network of Antioquia, Colombia

9:20

Session: Electricity Models for Sustainability Chair: Javier León 10:00 10:30 Design of Electrification Projects for Communities in the Amazon Region of Ecuador Laia Ferrer-Marti Kaleta 10:30 11:00 Modeling Electrification Programs for Development of Remote Areas Javier León Ferrer-Marti 11:00 11:30 Aided design of market mechanisms for electricity clusters Mariusz Kaleta Hacardiaux 11:30 12:00

Coffee Break Session: Clean Water, Sanitation, and Life Below Water Chair: Gerhard-Wilhelm Weber

12:00 12:30 Recent Contributions to Climate Change and Water Resource Management by Applying Novel Analytics on Satellite Data Gerhard-Wilhelm Weber Obasohan 12:30 13:00 Dynamic Nutrient Balance Accounting: Nutrient Trading and Offsets between Basins of the Baltic Sea Natalia Kuosmanen C. Marquez 13:00 13:30 Navigating Freedom, Creating Sustainability: Marronage in the Dismal Swamp of Virginia and North Carolina (ca. 1800 -1850) Renee Neely Batta 13:30 14:00 Assessment to Satisfaction and Quality Perception to Potable Water Users in Victor Larco Trujillo-Peru Bertha Ulloa Tirado

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EWG-ORD 2018 Workshop OR for Sustainable Development: Establishing Policy and Measuring Goal Attainment Complutense University of Madrid, Spain July 5th 2018 Program (Continued) 14:00 15:30

Lunch Break Session: Industry, Innovation, and Infrastructure Chair: Milagros Baldemor

15:30 16:00 Sustainable Development in Local Government: The City of Boroondara's Building Condition Audit and Capital Works Renewal Program Cherry Marquez Shetty 16:00 16:30 Sustainable Centre for Marine Conservation & Research: SDG9, SDG14 Reiyah Shetty del Rosario Session: Quality Education Chair: Milagros Baldemor 16:30 17:00 Implementation and Evaluation of the Targeting Performance of the 4Ps Program in Northwestern Philippines Milagros Baldemor Kadry 17:00 17:30 Modeling as art for Sustainable Development (Fundamental aspects for Engineering education) Lyudmila Kuzmina Chattinnawat 17:30 17:50

Coffee Break Session: Evacuation and Disaster Planning Chair: Leorey Marquez

17:50 18:20 Development of a Bushfire Evacuation Support Tool Using Workspace Leorey Marquez León 18:20 18:50 Strategic Facility Location and Tactical Resources Allocation Dynamic Planning for Natural Disaster Mitigation Under Uncertainty Adan Rodriguez Henriques 18:50 19:30 INVITED TALK Zilla Sinuany-Stern OR Modelling of Preparedness for an Earthquake Disaster

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EWG-ORD 2018 Workshop OR for Sustainable Development: Establishing Policy and Measuring Goal Attainment Complutense University of Madrid, Spain July 6th 2018 Program 8:45

9:00

Registration Session: Sustainable Cities Chair: Federico Liberatore

9:00

9:30

Design of a logistic network for recycling in a city in a developing country Lorena Pradenas Solari-Carbajal

9:30

10:00 Recent Development on Traffic Congestion in our Cities Olabode Adewoye Kuzmima

10:00 10:30 Impact of Carbon Pricing Policies in Transport Electrification in Madrid Gregorio Tirado Pradenas Session: Supply Chain and Logistics Chair: Federico Liberatore 10:30 11:00 Assessing the Environmental Benefits of Horizontal Cooperation in Logistics Thomas Hacardiaux Adewoye 11:00 11:30 Sustainable Design of Global Serial-type Supply Chain Logistics Operations on Lot Size and Partial Lot Size Transportation with Quality using Environmental Management Account framework of Material Flow Cost Accounting: MFCA Wichai Chattinnawat Khrushch 11:30 12:00

Coffee Break Session: Models for Sustainable Development Chair: Alexander Makarenko

12:00 12:30 Formalization, Modeling and Anticipatory Properties in Computational Science for Sustainable Development Alexander Makarenko L. Marquez 12:30 13:00 Environment Sustainable Development Using Six Sigma Seifedine Kadry Baldemor 13:00 14:00 PRACTICUM Gordon Dash and Nina Kajiji Operational Research for Today and Tomorrow: Mentoring Research Ideas. 14:00 15:30

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Lunch Break

EWG-ORD 2018 Workshop OR for Sustainable Development: Establishing Policy and Measuring Goal Attainment Complutense University of Madrid, Spain July 6th 2018 Program (Continued) Session: Health and Well Being for People Chair: Rajan Batta 15:30 16:00 Stock-Out Severity Index: Tool for Evaluating Inequity in Drug StockOuts Rajan Batta Makarenko 16:00 16:30 Improvement of the Care Systems for the National Registry of Persons with Disabilities using Discrete Event Simulation Gabriel Solari-Carbajal Batta 16:30 17:00 Effects of Paternal Socioeconomic and Demographic Status on Child Survival in Nigeria: A Mediation Analysis Phillips Obasohan Rodriquez 17:00 17:20

Coffee Break Session: Clean Energy Chair: Carla Henriques

17:20 17:50 Assessment of Wind Power Systems in Europe: A DEA Approach Carla Henriques Kuosmanen 17:50 18:20 Three-criterion problem of ecological-economic system Lesya Khrushch Weber 18:20 18:45

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Closing Session

Scientific Program - July 5, 2018 (10:00 – 11:30): Electricity Models for Sustainability 10:00 – 10:30

Design of Electrification Projects for Communities in the Amazon Region of Ecuador L. Ferrer-Martí, G. Hidalgo, B. Domenech, and R. Pastor

ABSTRACT Nowadays, 1.2 billion people still lack of access to electricity. Autonomous systems based on renewable energy sources are an appropriate alternative extend electrification, in particular for Ecuadorian Amazon Region (RAE). The objective of this work is to propose a tool to design of autonomous electrification systems for rural isolated communities of RAE, using photovoltaic technology and micro-grid or individual systems, and taking into account technical, economic and social aspects. For this purpose, a mixed integer linear programming model is developed that solves the type and number of equipment to install and where to place each of them, as well as the distribution micro-grids. The tool has been validated in the design of the electrification system of the community of Conambo. Manuscript

10:30 – 11:00

Modeling Electrification Programs for Development of Remote Areas J. León, F.J. Martín-Campo, M.T. Ortuño, and B. Vitoriano

ABSTRACT One of the main objectives to be reached in the next years in the framework of the Sustainable Development Goals for 2015-2030 is the supply of sustainable energy even where no electrical grid is available. The photovoltaic rural electrification programs are the most common systems implemented in remote areas. These programs include the systems installation and their maintenance for a given period. Governments try to facilitate these programs,

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but economic issues make most of the times impossible to guarantee the success of such projects and then, public-private consortiums turn into a possible alternative. Private companies are usually in charge of managing the planning operations, and the Government is responsible for assuring the access to the service with affordable prices, subsidizing part of these costs, if needed. In this work a mixed integer linear programming model is presented whose aim is the estimation of the operation cost and the infrastructure to be implemented, to provide useful information about the economic resources needed to carry out the project. Manuscript

11:00 – 11:30

Aided Design of Market Mechanisms for Electricity Clusters Mariusz Kaleta

ABSTRACT There are two pillars of sustainable electrical energy: renewable energy and energy efficiency. Although the global installed power of renewable energy is increasing, there are strong barriers that hamper this growth in specific areas of the world. Particularly, this may happen where incumbent business is heavily based on fossil fuels and thus strives to limit the development of renewables. The fact that big electricity companies may not be favorable for fast changes towards energy sustainability, makes local initiatives extremely important. In many developed countries, including Germany, Denmark, UK, USA, there is significant number of local initiatives in form of energy cooperatives or energy clusters. Such cooperatives are built by volunteers who cooperate for their mutual social, economic, and cultural benefits. They are also valuable due to energy efficiency issues. Energy clusters understood as local community that strives to achieve local energy balance, support green technologies, mainly distributed generation based on photovoltaic, wind power, hydrogen or biomass. This kind of small, distributed resources, is usually located close to energy consumers which reduces costs of electrical energy transportation and it has a positive effect on system safety. Distributed resources along with smart grid technology create basis for demand side response (DSR) mechanisms. DSR is a change in power consumption of electricity as a result of price or incentive signals. The idea behind DSR is to shape demand to better match it with the supply in order to achieve self-

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balance and high level of safety. Apart of DSR, distributed resources can also provide regulatory services which are essential in balancing demand disturbances in relation to scheduled energy. Energy clusters need to operate according to some local regulations. Processes that have to be implemented in a cluster are complex and multi-stages, which reflects the nature of energy balancing process. Different mechanisms of communication, transaction mechanisms, different commodities and likely different entities are involved at different stages of the market. Therefore, such cluster is a complex mechanism of goods and services exchange with important role of technical constraints, e.g., local transmission network. There is no consensus what mechanisms are the best. A case of Polish Ministry of Energy can serve as an example. In 2017 the ministry organized competition for cluster implementations in order to gain knowledge about best possible models of cluster operations. The most wanted mechanism should be fair, efficient and sustainable. Since such mechanism settings are currently unknown or at least unproven, there is a need for design process support. In this paper we consider the problem of designing the market mechanism for a local energy cluster. We support designing the mechanism by delivering welldefined reference architecture. Within this architecture a mechanism is being designed by choosing parameters from the space of solutions, visualizing the concept on different schemas, and applying simulation models for evaluation purposes. We structure the problem and decompose it into several subproblems. In some of the sub-problems there appear problems being the subject of OR researches. For some of them we delivered preliminary results, however most of them still needs a wide stream of investigation in a field of OR. The contribution of this paper is in structuring the cluster mechanism design problem and showing the crucial role of OR for development sustainable energy clusters in the nearest future. Manuscript

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(12:00-14:00): Clean Water, Sanitation, and Life Below Water 12:00 – 12:30

Recent Contributions to Climate Change and Water Resource Management

by Applying Novel Analytics on Satellite Data Semih Kuter, Zuhal Akyurek, and Gerhard-Wilhelm Weber

ABSTRACT In this presentation, we will demonstrate the integration of modern methods of Operational Research within spatial analysis including satellite data (i.e., Big Data) in order to develop better models for climate change studies and the sustainable management of water resources. As we all know, snow is an important land cover whose distribution over space and time plays a significant role in various environmental processes. Hence, snow cover mapping with high accuracy is necessary to have a real understanding for present and future climate, water cycle, and ecological changes. Thus, our basic aim is to investigate and represent the design and use of Multivariate Adaptive Regression Splines (MARS) for fractional snow cover (FSC) mapping from satellite data. Manuscript

12:30 – 13:00

Dynamic Nutrient Balance Accounting: Nutrient Trading and Offsets between Basins of the Baltic Sea Natalia Kuosmanen and Timo Kuosmanen

ABSTRACT Eutrophication of water bodies is a worldwide ecological problem caused by excessive amounts of nutrients. The purpose of this paper is to illustrate the potential of the dynamic nutrient balance approach in the context of environmental management. The results of this study aim at designing the use of trading and offsets of nutrient abatement across different basins of the Baltic Sea. We first introduce the dynamic nutrient balance method to model multiple interacting stocks of nutrients in different basins of the Baltic Sea and for the surface, middle and deep water layers of each basin. The analysis utilizes the information on the empirical nutrient budgets and water fluxes in the Baltic 36

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Sea. Since the basins of the Baltic Sea are connected through water fluxes, nutrient emissions discharged in one basin will affect all other basins as well. However, the probability of nutrients to exit the Baltic Sea through the Danish Straights differs based on the initial place of nutrient discharge. To find out where the abatement will be more valuable for the Baltic Sea as a whole, we focus on nutrient withdrawal from the sea rather than nutrient retention. We estimate the expected life-time of nitrogen in the Baltic Sea and demonstrate it for each basin. The results are summarized by the conversion factors, which indicate how much abatement in one basin will decrease nitrogen emissions in all other basin. Manuscript

13:00 – 13:30

Navigating Freedom, Creating Sustainability: Marronage in the Dismal Swamp of Virginia and North Carolina (ca. 1800 -1850) R. Neely

ABSTRACT The phenomenon of fugitive slave communities or marronage is immediately associated with Jamaica, Suriname, Brazil, parts of South America and on the continental United States; Florida and Louisiana. A lesser known environmental history is that of the Dismal Swamp maroons in an ecosystem abutting the southeastern border of Virginia and the northeastern border of North Carolina. To this geography, self-emancipated African slaves, fleeing indentured whites and members of Indigenous communities fled to create a safe haven in the midst of the Tidewater slavocracy. Inhabitants were feared by slaveholders as rebels and threats to their authority. To women, men and children who chose this harsh environment instead of bondage, the Dismal Swamp became a landscape of freedom. This paper explores the environmental history of the Dismal Swamp maroons and suggests that the thinking, resource imperatives, and social interactions linking freedom and “green” might hold insights for operational research (OR) which can help improve the contemporary lives of society’s most marginalized communities in ways that are both sustainable and just. Manuscript

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13:30 – 14:00

Assessment to Satisfaction and Quality Perception to Potable Water Users in Victor Larco Trujillo-Peru B. Ulloa, I. Yupari, R. Galves, J. Rodriguez

ABSTRACT The wáter resource is relate with the life and health to human being, however it´s not a priority to assume monthly payments to liquid element, is for that reason was set out the general goal to assess the relationship between the satisfaction factors and quality perception to users to Enterprise, Victor Larco 2017. The research method was deductive. It considered with precedents Salamea y Yansa (2013) in Cuenca- Ecuador city who carry out an assessment to service to potable wáter and sewage system who brings the Enterprise to Sayausi parish house, keep in mind the the problems: alterations to the installations as like as to the cordination between the Enterprise areas and the realization to the interviews to civil servant to respective enterprise Rocha (2016) indicate the civic perception makes an important valuation mechanism. The same citizens decide if the management public institutions achieve or not thorough with their directives. In this sense the main goal to this work was to analize the citizen perception about the institutions to public manage in the public service field to Cartagena de Indias during 2015. The main methodological tool was the descriptive analysis to survey results “Cartagena Cómo Vamos 2015”. The results indicated to citizens who were survey are satisfied, however the electric energy service is the exception to rule due to the bad service to bring to citizens. The research method was quantitative, applied and observation, due to It hadn´t to manipulation to variable. Also It was considered Contreras y Ulloa model (2017) it was based on systematic point of wiew with some variations as A) Enterprise articulation, university, society systematic perspective B) To present the suggest to research work plan. C) Review and validate altogether to enterprise and researchers D) See the target study. E) Selection to personal to apply the document o. F) To apply the document to pilot simple G) Athe confiability technique to the document. H) Harvest the information, application to data and to applied the document to simple calculated. I) Assessment the information. J) Suggestion the estrategy to improuve the quality service. It applied a survey to 373 citizens who live in the área about the factor associated to quality perception to users to enterprise , which was valued to high qualified and processed to fiability analysis Alpha de Crombach. The result was 0.84 it considerates in good scale. (Vellis, 1991).

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It concludes that it existe a significative relationship between the satisfaction level and the quality perception to users to enterprise Víctor Larco, 2017(p