post show report

POST SHOW REPORT AMSTERDAM, THE NETHERLANDS 10-12 OCTOBER, 2016

www.performanceexcellenceeurope.com

2016 POST SHOW REPORT

For the first time ever a Operational Excellence event went viral! PEX & Performance Management Europe was the talk of Amsterdam, as we spent three days sharing tangible success stories and failures within the realms of change management, customer centricity, data analytics and organisational culture. Over 200 Process Excellence professionals from the continent’s most prominent organisations including Uber, eBay, Airbus, Google, TNT, Deutsche Bank, Ericsson, Arla Foods, Johnson & Johnson, Shell, LEGO, Volvo Group and Coca-Cola led the line for Europe’s largest ever and fastest-growing PEX event. Across a myriad of industries senior executives are outlining major transformations that need to be applied swiftly, as the world develops in customer demands, operational development and digitalisation. With young companies developing innovative, agile business models and changing the way we talk to customers, it is imperative that other industries maintain pace with these trend-setters. 70 speakers, 21 Interactive Discussion Groups, 32 presentations, 5 workshops, bottomless networking opportunities and a selfie-stick-led drinks reception paved the way for the all important balance between the educational and the fun in an ever-informative environment. Global Heads and Directors of Process/Operational Excellence showcased best-practice case studies in:  Change management used to accelerate and transform processes and performance  Cultural implementation through logical leadership and enterprise-wide initiatives  Customer centricity by placing the customer and its perspectives at the heart of your philosophy  PEX tools and frameworks, including generic maturity models, that have been implemented globally. From 23rd October to 25th October 2017 in Amsterdam you can expect to be guided through more tangible case studies and discussion groups as we continue to grow your PEX community. Newly featured topics within robotic process automation, cloud and mobility for continuous improvement, the two sides of big data analytics and achieving stakeholder buy-in alongside cases in business transformation, change management, customer centricity, and culture and leadership will compromise a pertinent and forward-thinking agenda providing all you need to know to maximise performance in your own organisation. I have absolutely no doubt that in 2017 you will be in for another allstar symposium and I cannot wait to see you there!

Joel De Figueiredo Senior Conference Director PEX Network

2016 POST SHOW STATS 70+

Thought Provoking Speakers

200+

Attendees

20+

Countries represented



2016 KEY THEMES Hot topics at PEX & Performance Management Europe included:

Change Management practices used to accelerate and transform processes and performance

Cultural Implementation through logical leadership and enterprise-wide initiatives

Customer Centricity by placing the customer and its perspectives at the heart of your philosophy

PEX Tools and Frameworks, including generic maturity models, that have been implemented globally

2016 KEY SESSIONS Driving customer satisfaction at eBay: How operational excellence develops and is executed in a young company Sascha Fuhren, Head of Business Excellence, eBay Leverage overall process flow to add value to customers around the globe David Haglund, Director, Process Management, Volvo Group Victoria Algelind, Global Process Developer, Volvo Buses The significant contribution Lean Six Sigma is making to achieving Generali’s €1.5 billion OpEx target by 2018 Paul Ruggier, Head of Group Lean Six Sigma & Automation, Assicurazioni Generali

Develop a generic process maturity model to monitor individual processes and move to a more processorientated organisation Peter Clayton, Director, Business Process Management, AstraZeneca Process improvement to SME customers: Design and maintain efficient business processes Alessandro Laureani, Head of Global Operations Processes & Systems, Google How three business models and process landscapes were integrated, harmonised and streamlined to design a new Business Management System Adolfo Garcia-Moreno, Head of Lean Process Integration, Airbus Defence & Space

Uber: Innovation and Risk Taking Matt Atkin, Senior Operations Manager, Uber Implementing the Group BPA organisation to develop a centralised approach for process improvement

A bottom-up approach being rolled out across Europe to connect diverse operators with the objective to develop common process standards

Gabor Heiszmann, Chief Business Process Architect, MOL Group

Jan-Harmen Hietbrink, Head of Process Excellence Operations, TNT

BRAND NEW FOR 2016!

The PEX & Performance Management Europe Interactive Discussion Groups were an enormous hit at their debut in Amsterdam!

Delegates took the opportunity to The Interactive Discussion groups included: discuss some of the key themes from  Adoption! How can you use design thinking to engage users with processes and systems? the conference in more detail with  How digital transformation helps operational excellence remain competitive expert speakers, facilitators and  Maximise improvement efforts through utilisation of data in processes peers. Each discussion was limited  Robotic Automation as a tool for increased agility to just 15 participants; ensuring  Change management alongside continuous improvement for increased efficiency conversations were specific, on Process standardisation and cultural change at multi-national organisations point and full of practical, actionable  BPM and Process Improvement: Implementation and process architecture information from companies across  Drive transformation by trusting the people you employ and creating leaders in the organisation the world!  Convince business leaders to adapt a continuous improvement culture and implement daily CI routines  Embedding lean management systems across all layers in the organisation  Process implementation and management to warrant one common process



2016 SPEAKERS INCLUDED:

Jan-Harmen Hietbrink, Head of Process Excellence Operations

Paul White, Head of Lean Academy

Matt Atkin, Senior Operations Manager

Henrik Saabye, Head of Central LCI Team

Sascha Fuhren, Head of Business Excellence

Paul Ruggier, Head of Group Lean Six Sigma & Automation

Alessandro Laureani, Head of Global Operations Processes & Systems

Karin Dohm, MD, Global Head of Group Structuring

Laurie Brooks, Global Director, Process Transformation

Suzy Jearum, Associate Director, Continuous Improvement & Integration

David Haglund, Director, Process Management

Adolfo Garcia-Moreno, Head of Lean Process Integration

Peter Clayton, Director, Business Process Management

Howard Blackith, Head of Business Excellence, Western & Central Europe,

Gabor Heiszmann, Chief Business Process Architect

A LOOK AHE AD TO PEX & PERF ORMANCE MANAGEMENT EUROPE 2017 PEX Network will be returning with PEX Europe in Amsterdam on 23rd – 25th October 2017 – for the next instalment of the PEX Europe Series and we already can’t wait! In 2017 you can look forward to an experience focussed on change management, customer centricity, big data analytics, women in OPEX, culture and leadership, obtaining stakeholder buy-in, robotic process automation and more, as companies look to maintain pace in an everenhancing world!

A truly unique, personalised experience – participate in PEX & Performance Management Europe your way! Learn, get inspired and make long lasting relationships. You will leave invigorated and prepared to make immediate improvements to your operational excellence strategy and tactics, and be armed with new contacts you can call on! Top Notch Curated Content The PEX Network team has over 30 years of event production experience in the process excellence space. We spend all year researching global and regional operational trends to bring you an event focused on how to stay ahead.

Purposeful Networking We recognise the importance of connecting with likeminded peers. The agenda will be packed with networking opportunities based on challenges, job function and industry.

A Personalised Experience We allow you to build your most personalised event experience. Choose from interactive discussion groups, practitioner case studies, masterclasses, workshops and more. We know that topic, speaker and format all matter in how you experience the event

Discover the Technology You Need to Succeed We fill the expo hall at PEX & Performance Management Europe with solution providers looking to improve your bottom-line. Our vendor partners cover virtually every category across the process and operational excellence space – from data analytics to artificial intelligence.

Fun for One and All Whether you are attending in a large group, on your own, for the first time or back again, we want you to feel at home. Experience the PEX Network’s friendly customer service, mobile app and drinks reception. This event promotes a fun and comfortable environment for you to learn and network!

Don’t forget our sister event OPEX Week: Business Transformation Europe Summit, April 2017!  Adapting OpEx to the virtual workplace and mobile connectivity  Digital transformation and Industry 4.0: ensuring it brings a competitive advantage  Sustainable change and buy-in throughout the organisation

 End-to-end engagement for an effortless customer experience  Connecting systems and big data to harness the intelligence to drive performance improvement  Combining customer-centricity with OpEx for a tangible bottom line effect



AU D I E N CE OV E RV I E W AT T E N D I N G F R O M 9% 18%

4%

68%

3%

y Northern, West & Central Europe y UK & Ireland

y Eastern Europe

y Americas y Middle East & Africa

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ANNUAL REVENUE (€):