Riga Technical University, Riga, Latvia, and. Peeter Muursepp. School ... Students become employable global graduates and improve their career perspectives ...
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Quality of higher education
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International students' satisfaction and learning experience
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Inga Lapina Faculty of Engineering Economics and Management, Riga Technical University, Riga, Latvia
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Renate Roga
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Quality of higher education 263 Received 17May3'Jl6 Accepted 10 July 3'Jl6
Riga Technical University, Riga, Latvia, and
Peeter Muursepp
2050,
School of Economics and Business Administration, Tallinn University of Technology, Tallinn, Estonia
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Abstract
Purpose - Higher education institutions (HEis) are becoming more aware of the effects of
globalization and of the fact that the need for international work experience, as well as pa1tially or fully acquired education abroad, is increasing. The aim of the research is to analyze factors influencing international students' decision regarding the country and HEis and to evaluate students' learning experience and satisfaction with their choice to develop suggestions for the improvement of different dimensions related to the quality and export of higher education. Design/methodology/approach - Several research methods, such as literature review, logical and comparative analysis, as well as the empirical method to obtain infomiation by conducting a survey, and the induction method to interpret and generalize the survey results are applied in this research. To discover learning experiences and determinants of students' choice of the host country and HEI, research was carried out, under which two questionnaires were developed. The survey involved foreign students from seven HEis in Latvia and one Estonian university. Findings - The environment in which HEis operate is becoming more open to the increasing international influence and competition and leads to increasing opportunities for international studies and choice available to students. The quality of the academic staff and study programmes are the most important factors in creating value for the student. As a result of the research, suggestions for higher education quality improvement and expo1t development have been structured within economics, culture and quality dimensions into three levels - individual, institutional and state. Research limitations/implications - The study does not analyze the foreign students' countries of origin in terms of political, economic situations or other factors. Upon researching the proportion of foreign students in Latvian HEis, it was found that most students acquire education in Riga; therefore, regional HEis have not been included in the survey. Originality/value - The results obtained can be used to improve the quality of higher education and encourage the export of higher education by introducing the necessary changes in the areas identified during the research at the state as well as HEI level. The authors also provide an insight into the areas The research and paper development were supported by the National Research Programme 5.2. "Economic Transformation, smart growth, governance and legal framework for the state and society for sustainable development - a new approach to the creation of a sustainable learning community- EKOSOC-LV".
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International Jwmal of Quality and Service Sciences Vol. 8 No. 3, 2016 pp. 263-278 0 Enuakl Gro.ip Publi-;hirig I .United
l75&6WX DOI l0.1tIB'lJQSS-04-20I&
