Solutions for any type of situation Security Officers ... - SOI Security

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Security Officers & Investigations, LLC to help secure their facilities and protect the people ... streamlining and administering cost-efficient, effective security services ... rity personnel, SOI instituted the most comprehensive training program in.
Solutions for any type of situation Security Officers & Investigations, LLC 713-683-9444

taBle Of cOntentS

THE soi EDGE

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EXCELLEnCE

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sCrEEninG

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TrAininG/suPErVision

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sErViCEs

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HumAn rEsourCEs

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FACiLiTiEs mAnAGEmEnT

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HEALTH AnD sAFETY

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risK mAnAGEmEnT

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FirE PrEVEnTion

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GoVErnmEnT sErViCEs

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sPECiALiZED nEEDs

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ConCLusion

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the SOI edge our mission SOI's mission is to always be regarded as the finest implementers of long term, results-oriented management practices which measurably impact productivity and service quality. We believe the keys for achieving our goals are to target quality organizations, to customize our approach for their individual situations, and to exceed their expectations. why choose SOI? No two security situations are alike. That's why so many organizations select Security Officers & Investigations, LLC to help secure their facilities and protect the people who use them. SOI is experienced. Very thorough. And innovative. It's one company that can provide comprehensive security solutions for any type of situation. Any size company. Anywhere. Side by side, the proposals of two security service companies may appear similar, however, excellence may be more apparent than real. Only the illusion of security is offered by the lowest bidder, and bottom dollar service means increased risk for your company. The certainty that you will obtain real security comes only with solid evidence of dedication to excellence-excellence that has been demonstrated over time, excellence that is proven by statistical measurement and the experience of our satisfied clients, excellence that is innovative and ever-improving. What is the SOI edge? The SOI edge is quality that encompasses all aspects of security services. From top executives of the company to newly hired security officers, quality has been the prime consideration in selection, training and assignment. It's something everyone is conscious of and takes personal pride in. Security service is SOI's core competency, and we specialize in analyzing, streamlining and administering cost-efficient, effective security services across multiple locations as well as individual facilities. This allows our customers the freedom to focus on their core business objectives and leave security services to us.



Security Officers & Investigations, LLC 713-683-9444

excellence Security excellence means top-quality people, quality training and close supervision. Excellence also means a wide variety of additional services. EMPHASIS ON SELECTION The qualities that produce excellence in security must come from the people who provide that service. Our uncompromising selection procedures have a proven record of identifying those individuals who will please our clients with their performance. SOI places strong emphasis on its selection procedures and requires uniform compliance. Every person who becomes a SOI security officer has been thoroughly interviewed and investigated before receiving final approval from our personnel department. DETAILED APPLICATION The SOI employment application covers the past ten years in the applicant's employment and residence histories, as well as a complete life medical history. Applicants whose medical histories indicate physical problems that would impede their performance, are excluded from consideration. EDUCATIONAL REQUIREMENTS Well educated security offices are better able to perform with excellence in today's complex security environment. SOI has one of the best educated work forces in the industry. To ensure the high caliber of all security personnel, a high school diploma or equiv– alency certificate is required as a prerequisite to employment. However, individual exceptions may be considered, depending on background and life experience. HONORABLE DISCHARGE No veteran with a discharge under less than honorable conditions is ever considered for employment. LOCAL COMPLIANCE SOI complies fully with all local, state and federal requirements concerning selection, training and licensing. However SOI requirements are usually more stringent than the local ones.



Security Officers & Investigations, LLC 713-683-9444

screening Every Security officer must pass our pre-employment screening program, which includes the following elements: Drug Screening Applicants are screened for the presence of such significant drugs of abuse as: cocaine (crack), metamphetamines (ice),), cannabinoid (marijuana), and heroin (opiates). Criminal Record Check This check consists of no less than a county court level check for felony convictions and where available for significant misdemeanors. consumer credit report This report verifies the applicant's name and address, as well as providing a review of credit history. Social Security Number Verification This check confirms an applicant's identity and the validity of issuance. Driver License Record Check It verifies identity, physical description, residence and points out serious violations, such as driving under the influence.

With its pre-employment screening program, SOI offers security personnel who have passed the most comprehensive drug screening and background check in the industry. WHO IS NOT HIRED SOI does not employ security officers with alcohol or drug problems, bad employment histories, criminal records, or many other problems. SOI has security officer's who are more carefully screened than any other companies and who are always ready to perform their duties.



Security Officers & Investigations, LLC 713-683-9444

training/supervision Because of our commitment to providing highly qualified, trained security personnel, SOI instituted the most comprehensive training program in our industry. INITIAL TRAINING After passing SOI’s rigorous screening and selection process, each new security officer must complete an extensive training program. This program begins with instructions on the fundamentals of security, including the powers of arrest, fire prevention, first aid and interpersonal relationships. REQUIRED TRAINING Regardless of experience, every security officer receives a minimum of four to eight hours of special training on each new post before reporting to it. Supervisors review special instructions and topics with each security officer and record training results. All training is fully documented in the security officer's record, so that it always is readily available for inspection. SUPERVISORS Every account with four or more security officers is assigned a supervisory officer, specially trained in operational procedures. The supervisor reports to the higher authority directly involved with the account. INSPECTIONS Field managers conduct frequent, unannounced inspections at all hours. SOI emphasizes unannounced night inspections. DISCIPLINARY REPORT All SOI employees are hired with the understanding that they will abide by general orders, regulations and instructions. If a security officer violates any of his orders, the field inspector is required to prepare a disciplinary report and the security officer is then disciplined according to the disciplinary action prescribed by the supervisor or Field manager. CLIENT COMPLAINT Whenever a client is dissatisfied with any aspect of the service the Manager in Charge will visit the client and submit a detailed report to the Branch office within 24 hours.



Security Officers & Investigations, LLC 713-683-9444

services It’s the benchmark of any good business. At SOI we understand that our clients have ever-changing needs in today's fastpaced environment. Our professionals combine a flexible, proactive management approach to meet the daily needs of our clients and any emergency situations. SOI’s satisfied customers include: Financial Institutions, Industrial Plants, Warehouses, Retail and Commercial Establishments, Shopping Malls, Office Complexes, College Campuses, Health Care Facilities, Construction Sites, Sporting Events, Trade Shows, Residential Sites and many others. Whether it’s patrol, investigation, crowd control or central station surveillance, SOI offers you the most qualified security officers for any situation. SOI’s qualified security officers consistently provide the following:

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Professional and reliable service Immediate response by management Highly trained Security officers who convey trust Individualized attention to client needs

At SOI, we have supported this approach with processes and programs, that allow our strategy to become a reality. SOI has produced a driving service strategy built to increase client satisfaction by developing a team of focused, committed and trained staff. Our goal is to have everyone receive and offer excellent service. This determination guides our direction and enables us to be both the supplier and employer of choice. Through excellent service our clients have come to trust us and mutual partnerships have been built through this trust.



Security Officers & Investigations, LLC 713-683-9444

Human Resources Employee Processing SOI’s security officers can facilitate forwarding new employee applications and information to investigative entities. These include criminal records investigators and drug testing companies. Outsourcing the paperwork allows clients’ employees to dedicate more time to core competencies. Badging and Identification Security officers take photographs for and produce employee, contractor, visitor, material movement and control badges. They maintain accountability logs, and create termination lists. Security officers also report badge losses to managers and contractors, track the dollar value for replacement of badges, and order badge materials to remain current with site employee expansion. Having a security partner manage their badge programs is a great benefit to clients. New Employee Orientation SOI security officers and account managers offer new employee orientation programs for clients. They discuss security and safety topics such as the role of security at the clients’ location, how to contact security if assistance is needed, and how to handle safety equipment correctly. In the event of an emergency, security officers are generally the first to respond and client employees can rely on them for immediate support. Having security officers speak to new employees on security-related issues emphasizes the importance of safety and security at the clients’ workplace. This orientation also helps new employees feel dependable and secure in the event of an emergency. Violence in the Workplace Trained security officers act as first responders to threats of violence through powers of negotiation. They are also taught weaponless control and methods of restraint. These techniques provide clients with an approach for first response to threats of violence, enabling them to manage threats.



Security Officers & Investigations, LLC 713-683-9444

facilities management Customized Patrol Services SOI security officers effectively patrol the interior of buildings, exterior parking lots and perimeter areas on foot, in marked vehicles and on bicycles. If drugs or explosives are an issue, SOI can provide canine patrol services. Patrol and Inspection Services SOI patrol officers frequently inspect clients’ property. Security officers provide a drive-through of parking facilities, an inspection of the building exterior and a detailed inspection of exterior doors and accessible windows. escort service Escort services can be provided for visitors, service vendors and VIPs throughout the facility. SOI officers can also provide security and safety to employees by escorting them to parking lots and other required areas of the facility. Reception and Concierge Services Reception services include monitoring access of employees and visitors, inspecting bags, switchboard operator relief and monitoring CCTV. Concierge coverage features security officers who are assigned to lobby areas and control access to the building, and perform tasks similar to a hotel concierge. lock and key Security officers respond to lock service orders, set combinations on keys and lock cores, set combination locks, install locks and lock cores and re-key locks. Parking Coordination Parking coordinators register and provide parking decals for employees, allocate company parking permits, process parking and moving vehicle citations, and oversee parking for special events. Transportation and mailroom Services Gate officers control vehicle entrance and exit, and inspect vehicles. Officers can handle weighing, inspection and recording of loaded trucks. SOI’s shuttle service provides maximized security. Mailroom services include pick up, sorting and distribution of mail. Specially trained security officers can inspect incoming mail for sabotage or explosives, especially in high-risk industries.



Security Officers & Investigations, LLC 713-683-9444

health and safety First Aid/CPR and AED-certified Officers Since security officers are usually the first to arrive on the scene in an emergency, many SOI employees are certified in First Aid and CPR. This requires skills and equipment necessary to support emergency situations. Another great benefit to clients is SOI officers who are certified in the use of AEDs (Automatic External Defibrillators). Studies show that cardiac arrest victims who are immediately treated with AEDs have a 90 percent chance of surviving (American Red Cross). Drug Screening/Testing Security officers can provide strict controls on individuals undergoing drug testing. Collection routines must defend against specimen switching, contamination and adulteration. Several safeguards can be used, including removal of any contamination materials from the site, and measuring the temperature of the specimen to determine if it is a freshly collected specimen. This process also includes identification of bottles with the donor’s unique identity code, logging, sealing and packaging, and delivering bottles to the testing laboratory. Safety Team Members and Trainers Safety teams of security officers trained in regulations and guidelines can be vital in assuring both safety and compliance with procedures and regulations. Officers are trained to guard against safety barriers such as chemical spills, toxic materials, trip hazards, lighting problems and electrical faults.



Security Officers & Investigations, LLC 713-683-9444

risk management Package Control Services SOI security officers can receive packages, secure them and conduct internal distribution and delivery. This routine procedure can be incorporated into daily operations at the client site, including coordination with mailroom and shipping departments. Classified Materials Destruction This service includes picking up materials, regulating access, delivery to a destruction site and disposal. All of the paperwork is thoroughly completed. Classified, sensitive or proprietary information of clients is always in compliance with internal policies for the safe-guard of intellectual property. Clean Room Protocol Officers The innovative nature of many businesses requires immaculate environments for manufacturing and handling of chips, spacecraft or biotechnology processes. In these environments, security officers can assure performance with the necessary clothing, cleanup, and many other protective means to keep the environment free from contamination.



Security Officers & Investigations, LLC 713-683-9444

fire prevention/Govnmt. services Fire Patrols and Equipment Checks Highly trained, certified fire prevention specialists patrol areas where fires are possible to emerge. SOI specialists inspect fire vehicle systems, pull stations, fire extinguishers, fire suppression systems, fire doors, smoke detectors, water valves, sprinkler systems and flow meters. Incipient Firefighting Fire prevention specialists are the first to respond to a fire situation. They evaluate the fire state, report it to internal and external agencies and work to contain and extinguish the fire. Structural Firefighting Specialists respond to fire situations, convene public agency assistance and conduct rescue evacuations and procedures. Hot Welding Permits For operations such as brazing, cutting, soldering, welding and grinding, a hot welding permit is obligated. Fire prevention specialists distribute permits after all applicable areas have been thoroughly examined. SOI provides services for companies needing personnel with cleared status that operate government contracts in the aerospace or defense sector. Visits and Clearances Cleared security officers interview client employees for information to help them complete applications to obtain clearance, convey requests for access to client sites, record visit requests and forward requests to client information security staff for review. This helps the client meet DOD NISPOM requirements for access to classified information.

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Security Officers & Investigations, LLC 713-683-9444

Specialized Needs Special Events/Meetings SOI protects high-profile events in the entertainment and sports districts such as celebrity golf tournaments, shareholder meetings and corporate meetings conducted in other countries. This service provides a secure environment for managing sensitive business meetings and protection of senior executives. Executive Protection Specially trained executive protection personnel provide protection for individuals, corporate executives and other employees in jeopardy. This service can be offered for a one-time event, or on an ongoing basis. SOI can also protect the homes and families of corporate executives. Using both SOI’s trained professionals for executive protection and other security officer services reduces confidentiality issues with a large variety of vendors. When corporate executives travel, SOI will have local forces available. In addition, SOI offers a Global Travel Intelligence Service that provides Internet access to security threats around the world. Emergency Services SOI security officers develop and execute emergency plans at a client site. This includes duties such as evacuation of site personnel, providing medical treatment to the injured, or protection of nearby residents. Officers provide detailed information to police or other involved agencies. Security officers may be summoned to return to daily routine activities after the emergency has been settled. Work Stoppages When work stoppages happen, security officers maintain a steady perimeter and manage the movement of managers and workers to and from the workplace. They study the premises to identify and help prevent vandalism. This is accomplished by providing officers in patrol and access control as well as specialists in negotiation, video surveillance and other critical security operations.

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Security Officers & Investigations, LLC 713-683-9444

conclusion As uncertain conditions affect the business world, the challenge of providing security in an environment of fast-breaking developments steadily increases. Meeting this challenge takes a quality-oriented company that can react progressively in leadership and training. SOI offers such premium service, because it is not a low-rate, high-volume company. SOI is unique in its striving to obtain only the very best agnate, which reflects the company's total commitment to quality. SOI's progressive systems are detailed and carefully structured. These consistent standards give clients the assurance that their needs will be met in the most efficient, cost-effective manner at all times. Everything described in this brochure is available to every client of SOI with the same guarantee of quality. Client satisfaction is the goal of everyone at SOI at all times. SOI's customer service representatives are ready to answer any questions about the aspects of SOI's services. Contact Us Today! 1 713-683-9444

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Security Officers & Investigations, LLC 713-683-9444

SOlutIOnS fOr any type Of SItuatIOn

CommErCiAL rEsiDEnTiAL rETAiL moBiLE PATroL ConDo ComPLEXEs ConVEnTions FAirs rEsTAurAnTs sPorTinG EVEnTs

ConCErTs PArTiEs niGHT CLuBs ConsTruCTion siTEs sPECiAL EVEnTs HiGH risE sECuriTY ALArm rEsPonsE ProTECTiVE sErViCEs

If you are looking for Security Guard services company or if you would like to consider an alternative to your present security force for an immediate response, please contact SOI customer service at

713-683-9444