RONALD E. ANDERSON. Department ofSociology, University ofMinnesota, Minneapolis, Minnesota 55455. The concept of standards lacks clarity because it is ...
Behavior Research Methods & Instrumentation 1976, Vol. 8 (2), 211-217
Technical standards and performance standards in the pursuit of quality RONALD E. ANDERSON Department ofSociology, University ofMinnesota, Minneapolis, Minnesota 55455
The concept of standards lacks clarity because it is applied both to concrete specifications and to the assessment of quality. Confusion is reduced by introducing the notion of interchange expectancy, distinguishing transfer, coupling, and market success as components. Transfer expectancy depends upon the products to be transported or exchanged, but when there is a need to estimate transfer expectancy, a combination of technical standards and performance standards must be applied. Though performance standards
