Textual Data Mining of Service Center Call Records - CiteSeerX

Textual Data Mining of Service Center Call Records Pang-Ning Tan

Hannah Blau

Department of Computer Science University of Minnesota Minneapolis, MN 55455

Department of Computer Science University of Massachusetts Amherst, MA 01003-4610

[email protected]

[email protected]

Steve Harp and Robert Goldman Honeywell Technology Center 3660 Technology Drive Minneapolis, MN 55418

steve.a.harp,robert.goldman @honeywell.com

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